AVOID. Website design ok (thus the star), unfortunately, what spoils the experience are all other hosting/ email/ domain aspects - they keep control of absolutely everything so even for the simplest issues, you must use the chat every time and it is VERY SLOW and frustrating. It took them over 7 working days to stop my emails suddenly arriving as spam in my (new and existing) client's inboxes - which was due to them omitting to update a setting following an update - and even though, the issue was never entirely sorted out. About impossible to speak to anyone over the phone (still unsure of the phone number to call at this point!); which is a shame as canceling your subscription is supposed to be done over the phone. Very slow at dealing with anything over the chat (for ex. it took 1.5 hours to arrange the domain transfer and ask to cancel the subscription!). I was so glad when my year of contract expired so I could transfer my domain somewhere else; it turns out they even charged me £16 for that (!) and it is taking up to 5 days. They make it as hard as possible for you to leave and they try to reconduct the contract rather sneakily. I am still biting my fingers for ever choosing them. It cost me clients and time so ended up being very expensive. Big mistake.
Review by Nordkil3 years ago
Extremely dissatisfied with Website Builder. There is no technical support phone number. Technical issues take a week to resolve. You can however contact billing by phone or sales. Tried live chat it either took forever to connect or when I did connect with someone they disappeared. I finally reached Jordan (sp?) in cancellation who was able to help..This company needs to greatly improve their customer service.because without customers there is no business. There are many other companies who provide this service please shop elsewhere.
Review by Terezie3 years ago
They false advertise about the free ad credits. There are no free ad credits. I got the run around and was told to contact google and bing for the free ad credits and there are no free ad credits. It is false advertising. They told me that they have nothing to do with the free ad credits and they only supply the redirects to google and bing. And when you call Google and Bing, they do not have any free ad credits. There is no such thing.
Review by Vandna3 years ago
Their phone number is a joke as no one ever answers, or it simply connects to a department and tells you to send an email. Do not use this service!
Review by Bafford3 years ago
I made the mistake of buying two separate sites. One for my business and one for a company that hired me to do their website. I am so disappointing... the price is amazing! I could go on and on about how so many features do not work. One of the big ones being the email. All of our clients emails keep getting sent back to them. The mobile website version does not let you edit the text sizes. I've contacted customer service several times and it I'm not sure but it seems like they don't speak the same language, and therefore not understanding my complaint, or don't know how to fix the email problems which my client looses business everyday that they don't get emails (It has been a over a month now). I'm super frustrated. I really wanted this to be a great website builder. I would not recommend this to others.
Review by Alveille Cosmann3 years ago
Misleading advertisements which said i would be charged for the monthly premium which was $5 and i get charged the whole yearly annual pay when i clearly made sure it was on monthly pay basis. I try to call and says the phone is out of service. I email and still haven't gotten a response, now im trying to figure out a way to get my money back.
Review by Elianara3 years ago
Why is there no customer service phone????? Please put a phone number for your customers to call, thanks.
Review by Scottsnipe Nikolaewa3 years ago
Provides an easy way to get started with a website. Good templates and good tools. Like that my site is also set up for mobile.
Unfortunately, tech support is horrible. They don't know how to answer a question even after I send them more information. This has happened with multiple issues. This is not the place to go if you need anything more than a static site with minimal assistance.
Review by Innis3 years ago
Didnt buy anything just wish they would stop with the email spam promoting the service.
Review by BNov3 years ago
This company fails to understand the basic request of please can you remove me from your mailing list. Instead , despite numerous attempts to unsubscribe myself, they found it funny to ask me what my email address was. One of the poorest companies I have ever communicated with.
Review by Chewie Igbon3 years ago
Extremely unimpressed with websitebuilder.com. Even though I bought domain privacy, I found out that it does not protect personal info from being published; it is only private on whois, but it is searchable elsewhere. So now my home phone # and address is published online if you look up my domain name. Every time I have emailed them with a question, their response has not answered my question (often, it seems that they are answering a completely different question). I have never been able to reach anyone at the customer support telephone #. Their website editor is very limited and doesn't even have Times New Roman as a font (which I am required to use on one page because of trademark restrictions). The editor does not allow users to manually edit the html code for additional flexibility (even just to use a different font that is not available in the editor). Terrible service. At this point I may end up taking the website down and rebuilding it from scratch elsewhere.
Review by Shailla3 years ago
Although they have tempting offers for "free" websites, everything one would want to actually have on a professional website (URL linked to your domain name, ecommerce, etc.) costs extra. The checkout process is very confusing and misleading to the point that I accidentally purchased two extra products and then was refused a refund. This company makes their living off of deceiving their customers. Not to mention that the site functionality is terrible and only offers restricted customization options.
If you want a nice, professional website, you are much better off designing your site with Adobe Muse for $19.99/month and finding a host website for ~$5/month. This is less than what you will end up paying with websitebuilder or any of their competitors (their business plans are all the same) and at the end of the day you will have a much nicer site.
Review by Carolanne Djermanovic4 years ago
On overall very good website building service, but there are a few hiccups which let it down to an extent. I would just like to say that my experience with the Live chat support team was phenomenal, which somewhat rescinded some of the problems I experienced in the actual building / publishing process.
Review by CatMayZ Burtnyk4 years ago
Love WebsiteBuilder, they are extremely helpful with tech support... when I had problems with locations on my online store they had it sorted in a matter of hours! You just don't get service like that anymore!
Review by Ziesook Derrow4 years ago
The diso$#*! price I wa offered was good value but the site added extra features on without my consent then refused to refund me after many emails. Service was terrible, they conned me and a £4 purchase cost £54. AVOID AVOID AVOID
Review by Sbongiseni4 years ago
I signed up for website builder because of all the good reviews. However, I can say that I was quickly disappointed with their ethics and quality of customer service. When we signed up we were offered a monthly rate of $5.99/mo but we were charged $11.98 in our second month (which by the way was billed only 15 days later). I contacted Customer Service regarding a purchase for $49.95 for the SES Tool that I didn't know it would charge me for. I clicked on the link to read more information and instead I was charged and given no more information regarding what it would do for me. After contacting Cust. Serv. I was told there is a difference between SEO & SES and that I would have to spend another $11 to learn how to do the SEO part on my own. I was not offered a refund; and was told they are working on the website to make it more "user" friendly. At first when they charged my card for the $49.95 there was two authorizations and I had to wait for my bank to process to make sure they didn't charge me for both (they didn't but there was no reason to hold 2 auths for one purchase). I would tell everyone to ensure they read all of the fine print and not to expect any signs of fine print by the prices! If I could have done it all over again I never would have used this company! I do not like to be mislead and that is exactly what this company does so that they can make money. Also, make sure you don't click on anything hoping to get more info because more than likely you will spend money before you realize it! On the other side it was not difficult to set up my site and there was only one or two times that I contacted customer service and was frustrated with them and their assistance. They do respond pretty quick and mostly can help you depending on your questions and the information you are looking for.
Review by Edgebury Straccia4 years ago
Absolute joy building my site with website builder, loved the different 'sections; there are so many useful ones like 'Meet the team'
Review by Maegen Biache4 years ago
can't not be satisfied with the price paid - which was $0 in my case! Will definitely be recommending to friends 5 STAR
Review by Tamikah4 years ago
So impressed with the WebsiteBuilder, so many templates for blogging which I LOVE! Literally 1000s I couldn't choose
Review by Roadphill4 years ago
a brilliant website builder. I have used a few in the last couple weeks and i am happy that websitebuilder is my final choice! They had a soap business template which I only had to make a few changes to!
Review by DebbyM Einecker4 years ago
website builder is so cool, just started making a website for my hand made bikes business, love the templates!!
Review by Meatt4 years ago
Had a fantastic experience with WebsiteBuilder. They helped coast me through the making and publishing of my first ever website! So please, will be telling all my friends and colleagues that this is where they should come.
Review by Vertically Hassea4 years ago
I just get spammed with "please upgrade" offers. Plus, even after upgrading, the emails still come. I highly recommend that you do not use WebsiteBuilder (more known as the same people who spam me over at MyPCBackup). I am no longer a customer.
Review by Ocliomeo4 years ago
Making a website was made very easy by Website Builder, I made a website resume in minutes. Most certainly 5/5 stars.
Review by Wingsofsunrise4 years ago
Website builder is the best! Use them - you won't be disappointed in the slightest! I just built my first site on website builder and I couldn't be happier, I haven't finished yet but I'm looking forward to it so much can't wait to show my friends how good a website builder i am :)