We bought $199 Security Ninja Pro plugin for our sites in Web Factory LTD. Extended license. It turned out that the plugin has a lot of errors and it does not work correctly. We contacted tech support. At first they tried to solve the problem, but as it turned out, they can not solve some of the problems. After that, we asked for a refund. Because on their site it is written that they guarantee a refund of money, if the buyer will have claims to the working capacity of the plug-in. Immediately after the request for a refund, they stopped responding to us. We wrote a few more letters. No answer. Few days.
A bit later we mentioned with email that if there is no refund, we will complain to them in PayPal, with which they accept the money and will write letter to bank about scam. Immediately after that, our site was attacked by DDoS and Brute-Force attack from Ukranian IP-adresses at several thousand rebounds per minute.
Money in the end we have so no one returned.
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