Weber Danmark Reviews

Just completed a customer support request with Weber about a workbench to a BBQ. They say they are not grease or oil proof and therefore stain. Apparently, the workbench should be renamed as a support bench as you should place a chopping board on top and close the BBQ down before you inspect your food in case it spits. That's not a BBQ its a joke.

Customer lost. Don't buy a Weber

I damaged the lid of my Weber BBQ and asked them if it could be repaired. They sent out a replacement free of charge - amazing service (and a brilliant BBQ as well)

Weber has an excellent service. My Weber Spirit 310 has some problems to get fire in two of the tubes. It is more than 4 years old, but Weber will deliver new tubes and also new flavorizer bars which were corroded.
I highly recommend Weber with a very high service.

Very disappointed, today I was supposed be part a cooking lesson the best practices about my new weber gas BBQ.
The represent of weber didn't turn up for the lesson and the event didn't start .
I had to organaze me with a nanny to look after my 3 daughters for nothing.
I was expecting more professionally from this company.

Customer Service of any company is the true face of what company stands for .
So it’s important to have such People who have detail knowledge of product and can explain to others ( good communications skills.
Rolf who is part of Weber Customer service has both of these qualities .

Great product - but the reason I am leaving this review is the amazing customer service I continue to receive - many years after I have bought the product.

The customer care team went the extra mile to help me fix my BBQ that wasn't firing properly after my botched cleaning attempt.