Just completed a customer support request with Weber about a workbench to a BBQ. They say they are not grease or oil proof and therefore stain. Apparently, the workbench should be renamed as a support bench as you should place a chopping board on top and close the BBQ down before you inspect your food in case it spits. That's not a BBQ its a joke.
Customer lost. Don't buy a Weber
Review by SJordan1 year ago
I damaged the lid of my Weber BBQ and asked them if it could be repaired. They sent out a replacement free of charge - amazing service (and a brilliant BBQ as well)
Review by Anglican1 year ago
Weber has an excellent service. My Weber Spirit 310 has some problems to get fire in two of the tubes. It is more than 4 years old, but Weber will deliver new tubes and also new flavorizer bars which were corroded.
I highly recommend Weber with a very high service.
Review by JimJoe1 year ago
Very disappointed, today I was supposed be part a cooking lesson the best practices about my new weber gas BBQ.
The represent of weber didn't turn up for the lesson and the event didn't start .
I had to organaze me with a nanny to look after my 3 daughters for nothing.
I was expecting more professionally from this company.
Review by ReddHedd Budihna1 year ago
Customer Service of any company is the true face of what company stands for .
So it’s important to have such People who have detail knowledge of product and can explain to others ( good communications skills.
Rolf who is part of Weber Customer service has both of these qualities .
Review by Turko2 years ago
Great product - but the reason I am leaving this review is the amazing customer service I continue to receive - many years after I have bought the product.
The customer care team went the extra mile to help me fix my BBQ that wasn't firing properly after my botched cleaning attempt.
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