Terrible experience. I would never do business with this company again. Called in and they told me what items to purchase for the pond. Got the items in and they were completely wrong. Called back to webbs and they said I could return them but it would cost me shipping. I had to argue with them over this because it was there mistake. They said there was no proof that they made any mistakes so I could either return them or not and that it was my choice. I would never buy from them again.
Review by Virmel4 months ago
I ordered a "pond pump", advertised to be good for 600 gallons per hour. There was no mention in the ad about diminished flow rate if the water had to be pumped up hill. Obviously up-hill pumping causes some loss of flow rate, but I assumed the loss would be nominal with a rise of two feet, which is what mine was. After all, isn't that typical for backyard ponds? Well, the loss was a whole lot more than that. After installing the pump I measured the actual flow rate at 363 gallons per hour, which is only 60 percent of the advertised rate. So I complained. A cool-off-the-customer guy named Joe contacted me and assured me that a loss in flow rate of that magnitude was to be expected, that he couldn't take the pump back because his company didn't deal in used equipment, and that "we stand 100% behind the products we sell." Well, Joe, I hate to tell you but that simply isn't true. Your company deals in failure-to-disclose advertising and doesn't stand behind its products. I will never buy anything from Webb's Water Gardens again, and I suggest that anyone contemplating the purchase of a pond pump look elsewhere. There are lots of choices.
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Days Cove Road 6200