I was on a call with Annabel and I cannot even begin to say how grateful I am that she was my service rep. She was extremely knowledgeable and so patient with all of my requests. She gave me honest feedback and I could trust all of her insight to my website changes. She spent 3 hours and 41 minutes on the phone with me helping and listening to everything I needed and not once did she sound annoyed or try to rush me off the phone. She asked every time if I needed anything else and was so patient with my responses even when I took a few seconds to think. She offered me ideas to improve my page that I didn’t even think of myself. Annabel if you see this I want to thank you so much again for your help and patience. You’re amazing! You were so detailed in making any and all of my website changes perfect and neatly aligned. I couldn’t be happier!
Review by Aapee Visanich1 month ago
Annabel was great.Took the time to do things right.
Review by MoneyMadeLaflare1 month ago
I thoroughly enjoyed the service Annabel gave to me. God knows working with the public especially business owners can be extremely frustrating?
She seems to have the knack to do the work she does.
Review by Arphomir1 month ago
It gives me a great pleasure to write an excellent review on a knowledgeable and pleasant Web.com representative named Kary P who has spent enough time to help me adding files and customizing my burgeoning website. she understood all my concerns and and answered all my questions . I commend Web.com for such a wonderful and professional person.I really consider her a great asset to Web.com.
Review by TKua2 months ago
I used a comparison site to help me find a web site developer to enhance my business.
They had 5 people call me one of which was web.com When the agent called me it seemed that nothing was too much trouble. I paid a one off fee rather than 12 monthly instalments and then it all fell apart.
The initial date for one of the web designers was put back by a week so this was another week without a site.
The designer took my details and made me a site that made my business look incompetent. I'm a Safety Consultant yet the pictures they used were of people not wearing PPE, not working safely and not even in the construction industry, I was gutted.
I sent emails to all of the staff to be told I had to fill out a page for site changes and this takes 5 days. Yes 5 days with a live website that was so poor. I was ashamed by what they had done.
I even had one of the Web.com staff deny that Id asked for the changes. So not only was I dealing with a web company who couldn't deliver I was also being called a liar.
At various stages some issues got fixed on the main site yet on the phone site they still showed. This was a long drawn out process. During one of my calls a lady called Tracy helped make the changes without me having to wait a further 5 days and this is the reason why there is a star on the rating. Tracy made time to sort out the issues that others couldn't be bothered with. My website has been running for 3 weeks and I still cant find it by using key words on google. I stopped looking after page 4 and after trying various key words.
Give or take there was £100 difference in the quotes i will shop elsewhere next time. If Tracy went I would still not have a suitable site.
Review by Bkj Catté2 months ago
Ian is fantastic! He is helpful and professional, he kept positive and patient with me throughout our call. He promptly addressed my concerns and walked me through the steps to understanding how I can make changes myself! I appreciate the suggestions he offers as well, it's comforting to know there's real support for me!
Review by Labujabu2 months ago
I have had several domains and web sites with Network Solutions / Web.com since 1992 and have never been disappointed. They helped me convert an old website to the new technology. The web builders there in Florida have been more than helpful and always courteous while working with me to make a better website. Thanks for everything. You have made me look good. Don Hawkins
Review by Rhakar Ocon2 months ago
Useless.no aftercare what so ever.
Phone NEVER answered .I've left multiple messages No one EVERcalls back.
Go elsewhere. Hopeless.
Review by Szilagyi Ahmadabady2 months ago
Anna Bel was great to work with -
She was quick, friendly and had a nice (smiling) attitude that was perfect for the end of a long, long day. Your team continues to make my job as company President much easier and I cannot thank you enough.
When others contact me to get our Website business I just smile...knowing there is no way they could be a effecient as your team.
Review by Chirs Lakantha2 months ago
The most important word is honest and I am being very positive after about a couple of weeks of learning how to work together. My problems were resolved and I am very pleased indeed with the help given. The last changes that were made to get the modifications I wanted were rapid and exact. Once I had the contact, I have been helped to a situation that I am absolutely sure will give me an excellent web site, and the one that I want. The extra 5th star is pending but I am sure that will be merited in a couple of weeks. I realise that It takes time to both appreciate and be appreciated but the progress in 10 days has been excellent and I am very pleased. Thank you very much!
Review by Mikayela2 months ago
Finding my way around. It's a work in progress. Easy site designs.
Review by LisaLa Mignani2 months ago
The Best customer service ever!
Thank you! Walt-
Review by AnneLiz Ghie2 months ago
I like to thank Web.Com/ employee Ms. Alyssa for her help this morning in posting one of MMMSI New Release up. Alyssa did a fantastic job, very polite and helpful. Thank you!
Brian R. McCaughrin
Founder, President, & Owner,
McCaughrin Maritime Marine Systems Inc., (MMMSI)
Review by JamesBelay Shilts2 months ago
I started with Web.com several years ago. Had some major troubles with my account. I called and spoke with Kyle he was wonderful in finding what the problem was, helping me get a new Domain name and a new web page I could afford as well as making it up dated as it needed to be for us. I also spoke with Gail D. who went through my old web page gathered information to make our new page. I then received the email to review the web page I had many changes our team wanted. I spoke with Carrie she spent 2 hours on the phone with the new web page talking me through all of my changes. She was the best I hope to speak to her again some day. Today I called because I'm not very good at all this technology, John M. was wonderful to guide me to see our new web page. I can’t say enough for this who team. Our new web page looks awesome!! Thank you Web.com
Review by Starburst Nared2 months ago
Im sorry I forgot the name of the nice agent she helped me.
She was very understanding and knew exactly what I need to change on my website and even better than I was expecting, she was very polite and professional while talking and she helped me very well
Review by Goitse Fatunwase2 months ago
Quick and professional service.
Review by Woodstock Elgammal2 months ago
Every thing is awesome
Review by Wisewords2 months ago
Very knowledgeable ,friendly people great customer service.
Review by Soheal2 months ago
The representatives I spoke with were very helpful from initial contact through publication of our website. I will recommend Web.com to anyone interested in building a quality website. We definitely couldn't have done this by ourselves.
Review by Ayerbe2 months ago
If I could give less I would. Web.com is predatory and a scam. We signed up with web.com per the advice of my web developer. I recieved a student rate for the first year and was HORRIFIED to see that I was charged 40.00 the following year instead of a usual 10.00 or so for a domain name. I didn't see the charge immediately, but when I did, I called web.com and told them to shut off the auto draft as I was unable to do so online. I let it go that year because I did not want to interrupt my website. Fast forward a year, I transfer my website rather than port it to my current web provider. A week or two later, I see that they have in fact charged me AGAIN. They refused to refund my money saying that they had provided the services I paid for. What? You provided services for a few weeks and charge me an absolutely RIDICULOUS rate for hosting a domain name for a whole year? Absolutely disgusting company.
Review by Ulyssa3 months ago
Greetings, the service rendered by Anabel was absolutely great. I am looking forward to the next time she will take my request.
Thank you Anabel.
Review by Dhesi Ruianu3 months ago
I've been with web.com for many years (when they were Scoot) it's a great service for those with little or no time to create a website. Any changes you want to do its just a matter of letting them know.
I'd like to thank Gay Moyse who has been an absolute gem in her excellent customer care.
On the downside, I paid web.com thousands in their PPC. Sadly it didn't do anything for my sales.
You have to be on top of your own SEO as you can't expect web.com to know your business as you do. Helping them with keywords etc and they will then help you with looking at what is best for your business.
Overall they do a good job.
Review by Kunchok3 months ago
I am so uncoordinated when it comes to the how and what of website design. The WEB.COM crew was great. Ian took the task and ran with it, and finished multiple changes within a half-hour. Super service and a great value.
Review by Deloy3 months ago
I appreciate the staff going above and beyond to help me in every way they can every single time I call! Unfortunately I've had to call quite a few times. They publish the site before you can proof it and it missed the mark by far! My site was published with misspelled words and with improper usage. What they provided was a very basic, slapped together site with no intuition. I am very impressed with their staff but for what they produced and all the issues I've had, I feel like it would've been better to use a free builder beings that I have to revise every page anyway.
Review by Bafford Fallgren3 months ago
Thank you for the terrific assistance - as always!