I'm a real estate agent, so I am always on the lookout for safety products. Wearsafe was offering a $10 discount for a year subscription through my company, so I purchased for $50. Within 2 weeks of activating my tag, I started to get notifications that the battery was dying. I contacted Wearsafe, who said this was not typical, and they sent me a new one. A week later, I received my replacement, and it died one day after activating it. After trying a list of troubleshooting items they asked for, they set me up with another replacement. Two months after activating this replacement, it died, so I gave up and asked for a refund. Wearsafe told me they were set to release a software update in two weeks and asked me to wait because they believed it would fix my issues. After three months and no update, I asked to cancel my subscription and again asked for a refund. Wearsafe denied my request, but they offered me another tag! Unbelievable.
Review by Mzubanzi1 year ago
Do you want peace of mind on your runs? You may not think about that but your friends and family do. Wearsafe offers this. I am an avid marathoner and often run in the wee hours and often dark. I feel so much more secure knowing I have my wearsafe tag.
Review by Itaru Vrbas1 year ago
I did not get the impression that customer service cares about the customers or the product. I sent an email indicating my dissatisfaction with the product as the battery drains quickiy and I constantly need to re-pair the device and that for the time being was canceling my subscription. The reply was a thanks for the update and go to iTunes to cancel. My perception was a don’t let the door hit you...
I purchased the device through my running store and intend to let them know I would not recommend anyone waste their time or money on WearSafe
Review by Suketu1 year ago
Great idea, product attachment flawed. The attachment broke off after only a few months of normal pet sitting. At least it fell off at my home. What happens when you have a real emergency and get knocked down by a large dog or worse? Its way to fragile to help in those situations.
Review by Ravindaren1 year ago
This device and service was flawed from the first time I used it. Sent alerts randomly and freaked parents out. Customer service is the worst! I was told I couldn't cancel my subscription without returning the device, I was on assignment for a year and didn't have access to it, come to find out after the fact that I could have cancelled my subscription after 6 months without returning the device to make matters worse when I did cancel it I found out I was being charged twice a month for the same device. Customer service does not care one bit.
Review by Bafford Maskall1 year ago
Great device!! Love how secure I feel when I am wearing it knowing that I can reach an emergency contact with a push of a button.
I do suggest stocking up on batteries because they tend to wear out often, and make sure you glue the keychain or belt clip to the wearsafe, i’ve lost one previously because the clip disconnected from the device
Review by Yalam Bovit1 year ago
The Wearsafe team is awesome. Fast, friendly,
Review by Asarwar Goodband1 year ago
I had the pleasure of great customer service from the Wearsafe staff this past week. I broke the tag clip for my daughters device. Wearsafe graciously and immediately sent a replacement set of attachments to her.
Service like that is hard to find these days. Thank you Wearsafe!
Review by Darkaal1 year ago
Excellent customer service. Quick responses to enquires. Only issue we had was with using the proper email address when first purchasing the app. I purchased this app for my father and had to have the subscription relinked to his phone and email. Probably my misreading of the info.
I am very happy with the performance of the app and the functions it has.
Excellent excellent excellent!!
Review by MDWach1 year ago
I have had a tag for over a year now. Early on I had a few false alarms and support helped me setting up the alert sequence so that I wouldn't get false alarms. About 9 months later the tag stopped working. Support again was very helpful in determining that the tag was bad and they sent me a new one. THANKS SUPPORT! YOUR GREAT!
Review by Lippi Wozney2 years ago
I cant believe the por quality of the accessories. I will send an email with the photos.
Review by Vorakarn2 years ago
Love it! So light! We tested it out, my mom and husband thought is was easy to use! Popped up my location with the recording and my photo. Trying to get my running buddies to get one as well! Can never be too safe! Thanks a bunch 😀
Review by GoatZilla2 years ago
I had an issue with my wearsafe that I had for a few months. To be honest I am not even sure how many months I had it, but I reached out for some support. I received very fast feedback that unfortunately did not remedy the situation but I was sent a replacement. I received it incredibly fast even during the holiday season. I was so impressed by the customer service that I kept telling people at work about my experience. I mentioned numerous times to my colleagues that the only other company that I have ever had such great customer service from was Amazon. Keep it up!!!
I genuinely love my wearsafe and not having it for a little bit made me anxious. I love feeling powerful during my running and wearsafe is very much apart of that.
Review by JellyJen2 years ago
Very fast response to my issue. Very happy with the customer service level of interest and effort to solve my problem.
Review by Bafford Ahhmed2 years ago
Awesome product. The invite link needs to be more specific that they nees to download the app though. We had a lot od confusion.
Review by Vaporshed Kansowa2 years ago
I love the wearsafe! I spend lots of time outside by myself and it’s nice to know I am protected
Review by JohnGilfillan2 years ago
Still was vague in the answer and didn’t feel like my question answered.
Review by Sena Liggett2 years ago
Good product!!! However, I fear that other companies will jump in and cause you competition.
Review by Deodata Sebit2 years ago
I feel so much safer with my wearsafe tag!
Review by Bafford2 years ago
I’m a pet sitter and this device makes me feel safer going into strangers homes.... I live in a rural area and dog walking can be pretty isolated so Wearsafe is an added safety feature.
Review by GGilmour2 years ago
Thanks so much for the quick and thorough response to my issue. And for replacing the faulty devices we had.
Review by SwedenGuy2 years ago
I already have recommended it to everyone I know! This is a genius idea and I can’t wait for it to work with my garmin too.
Review by Joshu2 years ago
I LOVE wearsafe! I love having the sense of security knowing my husband is only a push of a button away if I find myself in a threatening situation! Not only can he hear what is going on but it will direct him to my location.
Review by Crosova2 years ago
I like how easy wearsafe is to use. Furthermore, not only is the device great, but the customer service is good also. They are efficient and make sure that you have no problems with their product. 10/10 best experience I've ever had!