Purchased a watch two years ago which gets worn less than once a week. The hands have fallen off so now it doesn’t work. I’ve been told it isn’t covered under any warranty and they don’t have the parts to fix it. Would expect a watch to last longer than this and with more wear. Wouldn’t recommend and wouldn’t buy from again.
Review by Jaimese7 months ago
Bought watch in 2016... Hardly worn and now stops and starts intermittently. Jeweller says mech faulty and to send back... UK email keeps bouncing back and I have no idea who to contact... Over 100.00 pounds for a watch to be faulty and it seems like there are a lot with the same issue so what do I do? Wewood please get in touch and assist these faulty items
Review by SingleDutch8 months ago
After less than one year, mechanism become faulty and intermittently stops working. Basically, you can't trust the time is on it. Also, all the metal/plastic parts inside the watch fallen apart and now fluctuate into the watch.
Nice design, bad quality.
Review by Beiusei Farzal1 year ago
This company’s customer service is apauling! And the watches are expensive for their flimsy, easily breakable quality. I purchased a watch and it arrived broken. The dial to set the day of the week was not spinning and I could not set it. I contacted the company and they told me to try again. So I did and surprise it didn’t work. Then I had to request a return form which took a long time to arrive, I’d say at least 1 week. Then I mailed the watch back and they did not return my emails for weeks! It wasn’t until I got on Facebook and gave them negative reviews on all their posts did they finally contact me about my returned watch. They told me they were going to refund my purchase with a check!!! I paid with credit card I wanted the money returned there... like every other company on earth would have done. They were very resistant. I had to email them so many times explaining that I bought the watch as a gift and was leaving the country and could NOT accept a check. They finally put the money back on my credit card. I turned around and ordered another watch from Original Grain... much better quality and great customer service.
Review by Foulds1 year ago
The watch is a piece of crap. First after a few week a replaceable pin broke I contact their facebook page to politely esquire... "message seen at" and no reply. Okay, they ignore me when the watch needs a replacement part. Then an unreplaceable piece of wood a few weeks later. The watches are over priced junk! Ignore me at your peril.
Review by Joat1 year ago
overpriced watch. the 'wooden' face is a fake printed texture, it has 0 water resistance, and the strap is nothing like shown in marketing material. rather then any kind of distinguishable wooden veneer, the strap is made from tiny strips of scrap wood, so no wood grain is apparent. absolutely bogus, you can buy better watches at kmart.
the watches are made in china, and the tree they plant is false, they simply pay a company which does tree plantations so they can say that. the tree gets planted wether you buy a watch or not and its no thanks to wewood.
Review by Rakaposhi Derrow1 year ago
Beautiful, original & reliable- what more could you want? The fact that they plant a tree for every watch is really nice, too.
I ordered to Czech republic. Communication with seller was perfect and delivery was very fast. Watch are beautiful. I recommend!
Review by Yakim3 years ago
I bought one of these fantastic watches for my partner and he absolutely loves it! Unfortunately one of the dials stopped working, I contacted WeWood and they asked me to send the watch back. They solved the problem and sent the watch back promptly without any hassle. Absolutely fantastic service, if you are thinking about buying a watch from them my advice is "Go for it!" they are a professional, offer an exceptional service and amazing products!
Review by Lamar5 years ago
I bought a watch from we-wood as my wife is allergic to metal other than gold. This watch not only looks stylish, but is practical and the service I recieved was second to none and coupled with prompt delivery, will ensure me that I will use these again.
Review by ValJean Greblo5 years ago
I bought this as a Christmas present for my son who is a very conscientious eco shopper. It came very promptly. The packaging was lovely and the watch was even lovelier. He was delighted. The only comment I would make is that it would be really good if the tool to alter the strap size could be included in all the watches purchased. It must cost pennies to manufacture and we had to improvise with a needle...a bit of a struggle but we got there and it was worth it.
Review by Bafford5 years ago
I bought two and so glad I did. It was a great xmas present. Loved it so much I now want one
Review by Arasta Artoni5 years ago
My wife has been hinting for a wooden watch for about 2yrs, but as i had never seen one i was a bit wary, but decided to surprise her and glad i did as it is really well made and very different to your average watch. it is incredibly light and she loved it, only slight issue is i measured her watches to order the correct size of strap as some reviews had said they are hard to get adjusted and it came slightly smaller than i asked but i took to timpson's to have a link put back in and it was relatively easy for them to do for just £4 so all good. Would definately recommend WeWood to anyone.
Review by Chalice Cantleberry5 years ago
quick, reliable, superb
Review by Assen5 years ago
I bought my We Wood watch to replace a much loved watch my Grandma bought me for my 21st birthday which has unfortunately stopped working permanently. Although they are quite expensive, the watch is exceptionally good quality and mine is made from a South American wood which has very interesting patterns and colours in the wood. As all the watches are slightly different I know mine is unique and has been admired by many people since I bought it. I asked for some of the links to be removed, but had to replace one of them as it was too tight, but this was a simple and easy process. I am very pleased with my unique watch and the prompt service I received. I would have no hesitation in recommending them to anyone who wants something different on their wrist.
Review by Jill Guangliang5 years ago
Nice products, good value for the money!
Review by Changling Tondit5 years ago
I have just bought a watch made of wood and the best bit is no trees were damaged in the process. They are made from the remnants that would be otherwise wasted.its light weight and looks really good.
Review by Swins5 years ago
Amazing watches with a tree planted every time one is bought
Such a great idea and the watches are expertly made and packaged well with all the info you need available on the website
Review by Mathipa5 years ago
An interesting, attractive, product , accurately made and easy to adjust for different wrist sizes.
Review by Alonzal5 years ago
The watch looks very cool and I'm happy wearing it but I think that it won't last too much, the machinery seems to be very cheap, I can feel it when I try to change the hour or the date, the lock is also cheap and uncomfortable. I was looking for a wooden watch and this is the best that I found but I definitely would rather to pay more for a better quality design, lock, machinery and metals like stainless steel or gold. Its a product that everybody notice and I'm pretty sure that the day that it stops working my friend,will ask me why I don't wear it any more, I wish to be wrong and to keep it for few years.
Review by Ndifelani Gildenhuys5 years ago
Would use this service again, very good service
Review by Rosanna Martonova5 years ago
Purchased my first Wewood watch, can't believe how good it is! So lightweight and fantastic quality, will be purchasing a 2nd shortly in Oak. Ordered Thursday, arrived Friday, brilliant service, great company.
Review by Southcombe5 years ago
Fantastic products and quality wonmt stop buying till i have everyone :-)