Their online shopping platform is the WORST imaginable, something I never thought possible in today's day and age!
ONE: I opted for in-store collection and while all the items in my cart can be collected in store, only 5 items can be processed at one go. WHY?
TWO: Takes 2 days to process the order and then I have been waiting another 3 days and still hear nothing about the order. Except "shipped".
THREE: Their hotline put me on hold for more than 30mins before I gave up. Their online form shows a 404 error when I try to submit an inquiry about the order. WHY? Did you mistreat your tech staff or got some inexperienced interns to manage such an important platform?
First and LAST time ordering on Watsons online. It's a dinosaur service. Goodness.
Review by JacJac4 months ago
Shops are okay but website is poor
Review by Tareva9 months ago
Do not shop online!
I wanted a hairdryer that was only available through their delivery online, as I did not just want to purchase just one item I ordered a few other items for delivery. The delivery was prompt, however the hairdryer was missing.
At no point was I informed that it was not going to be delivered. I contacted customer services via email as their phone lines kept saying they were busy and advised to leave a message. I got a prompt email back the next day, saying that the item was out of stock and therefore I will get a evoucher that limits me to use in one transaction only via their online store! I never ever want to shop in their online store again and can't understand why they can't just refund it back to my payment method which was a credit card!.
I contacted them again, they said they can refund it back to the credit card though this will take 4 weeks!
Problems in summary:
1. I was not informed at any point item was out of stock - only realized when it was not delivered and had to email them to ask why.
2. Customer service help line non-existent
3. Default refund method - evoucher with limitations
4. Credit card refund takes 4 weeks!
Watsons Singapore is rated 2.0 based on
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