Continuously had to correct Waterman’s as they had incorrect details for my claim, despite being corrected on several occasions my claim was still submitted on incorrect info resulting in me receiving thousands less than I was initially told. Left for months on end with no update. Send someone to your home address to take a statement then make you give one over the phone anyway months later, likely because they lost the original I would assume after the service I received. Not worth the stress or lack of money.
Review by MyNameIsCheese1 year ago
Very helpfull and professional customer service
Review by Millet Gholamhoseini1 year ago
They helped me with an accident claim - they definitely went the extra mile (esp. Klaudia)
Review by Aleardo1 year ago
Can't praise this company enough for their help and support.
Would recommend to everyone
Review by Mackins1 year ago
Ultimately I got my claim so all good. Albeit it did take 20 months. Not complaining about the time it took, just in case anyone expects a really quick turnaround with their claim, it might not quite happen like that.
The solicitor that dealt with my claim was really good too. They always got in touch when required and was always reachable if I had a question.
I would recommend Watermans to anyone.
Review by Bryanb Croule1 year ago
I would recommend This company , They do their very best to get you the best outcome they can no matter how long it takes , You get regular updates on the case in hand and easy to get hold of .
Review by Ismaat1 year ago
Johnny Richardson dealt with my claim well&answered my queries efficiently
Review by Nicora1 year ago
First class service from Johnny Richardson. I was kept fully informed at all times and any questions were clearly explained. Highly recommended.
Review by Amotz1 year ago
I would highly recommend Watermans to anyone who was pursuing a claim. I was kept up to date at all times through communication by emails, letters and phonecalls and I can't thank them enough for the compensation I received which was much more than what I had expected. A special thanks to Alison Birrell who became involved towards the end and managed to secure a sum which exceeded my expectations. Friendly professional staff and a great result!
Thank you Alison
Review by Bafford1 year ago
Watermans arranged everything from the day of the accident from car going into garage, courtesy car, dealing with other insurance party. I am happy with final compensation as I had no stressful dealings with anyone throughout the process. I would not hesitate recommending them to anyone as mines was a good experience. Thanks to John Kelly and his team.
Review by Darrilynn1 year ago
Excellent service. Fast, professional and very efficient. Will definitely recommend to family and friends.
Review by Eila Naldini1 year ago
The team were very helpful and efficient when dealing with my claim. Would highly recommend Watermans.
Review by Sayedzada1 year ago
I was dealing with Beth Speakman she was very attentive explained every step and help me through the claim and I received my cheque this morning and I would like to thank her and the company for all there help. I would have no hesitation to recommend both Beth and the company.
Review by Grike1 year ago
Very positive experience. Good two way communication & fast pay out.
Review by Tulsi McKillop1 year ago
Following an accident I was recommended Watermans solicitors which I must say "have been tremendous in their work."
The staff there have kept me updated all the through right up to the completion of the case.
They have given me honest and professional advice during this time.
It has all been conveniently undertaken with emails and telephone calls which was easy for me.
I'd like to thank John Dillon as this is who I have been working with.
Good outcome !
Review by JayBeezzz Bookoff2 years ago
Very professional company, with friendly helpful staff.
Secured injury compensation for my daughter in the timeframe stated and are currently sorting out legal procedures for my claim as the funds offered were not adequate.
Would definitely recommend using this company!!!
Review by Nachez2 years ago
Highest praise deserved from start to finish of the process.
My claims handler Johnny Richardson was thoroughly professional,a source of good expert advice and kept me up to date throughout.
I have no hesitation in recommending Watermans for loss recovery.
Review by Qingru2 years ago
Good service , helped with physio costs up front
Review by Tsvetiyana2 years ago
I am currently claiming with them are they are just dragging their heels. William sives was handling my claim he never kept me updated I always had to chase him up. He has now left the company and my claim gets passed from handler to handler. I was offered a settlement but the 3rd party are now delaying it as long as possible I was told it would be paid to me in 2 to 4 weeks and it's nearly 8 weeks now. This has been dragging on for 2 years.
Review by Isambard2 years ago
Could have been better as my settlement a was happy with but 15% I think is a bit much and plus a got told a would have it within 7days so I expected the money to be in my account but when I called a got told another 5 workings for check to clear so in my opinion I should have asked yous to just send the cheque to me rather waiting on you'd clearing it
Review by Christye Puapo2 years ago
Highly recommend. Professional and prompt service. Thanks Heather Tierney for handling my claim, I'm very pleased with the outcome.
Review by Stangcatalin2 years ago
The company works in high level . Kind and professional way . Thanks
Review by Kaavya2 years ago
I was involved in a motor accident which was entirely the other drivers fault. The other driver did not admit liability to me and also never let me have his insurance details. I wrote a short paragragh of what happened for Watermans to then persue. That was the only details about the accident I ever needed to provide throughout the whole process.
A few months later I received an amount that exceeded my expectations.
I want to thank John Kelly, my claims handler, who was always prompt and efficient when replying to any of my queries and kept me informed as to where things were at any given time.
I still cannot believe how simple this whole process has proved to be.
Review by Broadland2 years ago
would use them again thank to Heather Tierney for her help and wish you all the best in the future
Review by Pueblo Tangyuk2 years ago
One of the solicitors Alison handled my case brilliantly and certainly more than i could have asked for, i was pleased with her work as she couldn't have helped me anymore than she did. I would certainly recommend watermans as they were quick and helpful during my case.