This company are an absolute disgrace. They sold a watch for £1320 but only just over £600 is going to be received from them?????! How does that work? They did repairs apparently, no they didn’t! The watch was in perfect condition when it was sent to them. Be warned do not engage with this deceitful company based in Germany make suing them difficult .
Review by Konstantinov3 months ago
This company will promise to sell your watch in 3/4 wks then after 3months charge £488.60 to get it back because you signed a 12month contract. These charges will not be explained to you verbally when you enquire. They’d like you to wait and go through the lengthy process of suing them for the depreciation of the watch over 12 months. This company in my opinion take advantage of people who need money for there watch urgently, promise a quick sale and then try to rip you off. Avoid at all costs
By the way they don’t like negative comment so they try and get it removed so only satisfied customers reviews survive. Unscrupulous company avoid!
Review by Treeshna10 months ago
total con artists
try to get your watch for next to nothing them
n sell at exorbitant prices
Review by Marquuard Anfield1 year ago
UK Buyers Beware! Ordered a watch after seeing claims of ‘fast shipping’ on 10th December 2018. Rediculous verification of your bank account process then followed, although I had paid by debit card. Told that couldn’t process payment as I had ticked Visa and this was only for credit cards?? Apparently I should only have ticked ‘bank transfer’? Anyway, the saga continued, I went to my bank and verified (a wasted lunchtime) Spoke to my contact ‘M’ he confirmed verification complete, I would have watch by the weekend? No watch has arrived, emailed them 18th December ‘M’responded it was going through some sort of ‘cleaning process and you might get it before xmas’ BUYER BEWARE as UK law states!! I am guessing a refund process will take just as long so I cannot but this item locally in time for Xmas to take to Spain for my family Christmas! In the meantime they have my couple of grand in their bank account!! Since then, I have been offered 150 euros compensation because actually this watch does not have its original papers, as advertised?? Now the watch is somewhere in Germany, nog delivered as promised, and I have to wait for UPS to attempt delivery 3 times before it is returned to them, and then they will give me my money back?? Absolutely disgusted... do not buy a watch from this company!!
Review by MichelD1 year ago
I had seen a used watch on for £3k more than if you bought it new and direct, shameful they dupe people who may not have a clue
Review by DABrittingha Derrow1 year ago
After searching long and hard I finally settled on Watchmaster UK to purchase 2 new Rolex's . (1) Men's Rolex Submariner blue face, yellow gold steel strap and (2) Ladies Rolex Date Just 31mm rose gold/steel.
I like many others were hesitant in buying on line but the price and reviews were to tempting to pass.
My Rolex arrived within 10 days of ordering it. It was perfect still wrapped in its protective wrapping and unworn. The whole process was superb and I got it in record time were others are still on waiting lists.
The second purchase was not as straight forward and there was continued delays aggravated by human error which caused frustration. To their credit the issues were identified and escalated to senior management. They acknowledged responsibility and apologised purvusly and gave me a full refund plus a token compensation sum. Which is a rarity these days.
Would I use Watchmaster again absolutely.
Review by Career Tenouwie3 years ago
I purchased a watch through finance with watch master. My fiancé then decided not to go through with his watch and I phoned the company to cancel the order (before it had even been delivered). I agreed that it was short notice and that the delivery still had to go ahead but I wanted to arrange as collection ASAP of the pick up so I could get my deposit back. I was told four different days it would be delivered.. I waited in each 'arranged' date and no one came on all four days. I contacted watch master every day with how unhappy I was with their customer service. I was PROMISED someone would collect today at 6pm. Yet again no one has come. It has now been over a week and they are trying to push me past the 14 days cancellation. I am unable to get back my huge deposit I put down because watch master can't do their job properly. I am 4 months pregnant & I do not need any of this stress, for me or the baby. I have emailed an advisor, and if I do not hear off a manager tomorrow then this situation will be taken a LOT further. Never buy from this company.. WORST customer service EVER!!!!!!!!!!!!!
Watchmaster is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about watchmaster.dk.