Wasserstein Home Reviews

I am disgusted with Wasserstein's "customer service" that I have experienced over the past few weeks. If you actually get a response at all, it is exceedingly slow and generally disappointing. Their website has errors that advertise wrong prices, too.
Further, I am dissatisfied with the quality of my purchase relative to its cost and plan to return it for both reasons. Also, it's ridiculous that customers are expected to pay return shipping especially in situations like this. Their website promises a "no hassle return policy"... paying to return an item is a hassle.

I found a similar product for a third of the price and bought that at Aldi. I won't be shopping at Wasserstein again.

Wasserstein has the worse return policy. The panels I received are not compatible with my Arlo cameras. I got a return authorization. Sent the items with the authorization email. Wasserstein refuses to refund my money or exchange my items. Terrible service. I am now out of a product I could have possibly sold on eBay and my $80. They have my $80 and a product they will now resell. Complete rip-off!

Decided to buy a product(floodlight minus the camera) directly from the website. The site let me purchase & add a Canadian address. 2 days later I got an email saying that the product was not available in Canada. This was a full 2 days later & after I purchased the device (camera) to go with it. At this point I thought I was having a conversation with their customer support agent on how to resolve this issue when the agent just went ahead and cancelled my order without my consent. There's been no apology up until now from their end for their mistake. Their products might be ok but the customer support is probably the worst I've encountered. Now I'm stuck with a camera I cant really use on its own. Never buying from them again. Never buy from a company that treats its customers like this.

Customer service is worthless. Don't bother purchasing anything from this Company. If there is an issue, they give you the run around instead of trying to remove it. Very disappointing.

"This one must first charge itself before it can begin charging the camera. I plugged it in right away, expecting to see the active charging button, as I had with the Arlo models, but it was not charging. Not until I reached out to their customer service and read the other reviews here, did I discover this additional requirement. Once I charged it, over two days my camera battery went from 60% to 100% and is staying that way. So far so good! We get plenty of sun so this is perfect for my Wyze Cam outdoor."

Love this product really bright spotlight with USB port for Arlo pro 3 charger. This floodlight arrived on time and in great condition. After installing it, I found it to be a very good solution to the existing night This floodlight arrived on time and in great condition. After installing it, I found it to be a very good solution to the existing night vision issues of my camera. Issues of my camera.

Bought two solar panels for my Arlo cameras they don't charge. Not compatible. I feel I was taken. What ashame

They falsely claim that the product they sent you is what you ordered even though it blatantly says otherwise. They refuse to send return label even though they sent the wrong item. Ring doorbell 1 solar charger is what I ordered and they send me the charger for the 2nd gen.

Crooks!

I tried to buy a product on their site and the price increased when it was in my cart. They have no live support, so I reached out to email support with screenshots to show what had happened. They responded asking for details, but then I didn't hear back. After reaching out again, they responded the next day and said to go ahead and place the order and they would adjust the price. I did. They then sent a second email saying "I was advised that we can no longer do price adjustments since the promotion has already ended. Kindly disregard the earlier email." Since I had already placed the order, I did as requested and sent the order number and explained I had followed their earlier instructions. Still, they stuck by the second email and wouldn't price adjust (a significant increase) I asked them to cancel the order, but they refused and shipped it anyway. What a waste of time! I should have recognized their bait and switch pricing earlier. I'd give them 2 stars instead of 1, but then they refused to cancel the order shipped it anyway. Buyer beware.

I've bought 3 of the Arlo charging stations and ALL 3 did the same thing, after the 3rd charge, dead, nothing. Tried changing cables, plugs , batteries, dead, no blue lights nothing. Avoid if you want quality, no way to talk to the company only email or messenger, takes forever!

I bought two Wasserstein Weatherproof Outdoor Quick Charge 3.0 Power Adapter for my Aro Pro cameras. One of the adapters worked fine, charging the battery as expected. The second adapter did not. Instead, on the Arlo Pro camera status page, I received a notification informing me that the source I was using was inadequate to charge the battery and that I needed to get an Arlo power adapter. I sent Wasserstein an email informing them of this problem. Within a couple of hours, I received a very courteous reply from Wasserstein telling me that a new adapter has been sent to me. I received the replacement, connected it to my Arlo Pro and it works great. A great product and great customer support! I would readily buy from Wasserstein again.

I ordered a product from the Website. At the time of order, they sent an confirmation email stating an email would be sent when product is shipped. The confirmation email states the product would be at my door within 6 days The website states:

"Usually you will receive your items in 1 - 4 days after placing your order."

On the 6th business day, I had not received the package nor any information on shipping. You can only contact them via email (they have no phone #, chat, etc listed), which I have done twice to no response. They say they will respond in 24 hrs. Well, its been well past 24 hrs.

Anyway, I am thoroughly disappointed.

UPDATE: on 3/24/19, the merchant sent a message stating the product was being shipped. This was after I contacted my card company to file a dispute. The product arrived today (overnight shipping), 3/25/19. Although I have not tried the product, my initial concern or no product appears resolved. However, the 2nd concern of no response to the only method of communication (email) this company offers) still stands.

I would suggest avoiding this retailer unless you have patience to wait with no idea of time of delivery.