The bus service is excellent, however there needs to be improvement with the person who boards customers on the bus, I have been using washington deluxe for the past 5 years and each time I board the bus at Union station in Washington DC the boarding agent ( a stout, bespectacled, Hispanic elderly woman) always makes life difficult and uncomfortable for me. I feel like she singles me out because I do not observe her dealing the same way with others. On Sunday April 21, the ticket was on my phone with the bar code which said " present for boarding in Washington DC", she was not satisfied with that, below that scan surface was my name and confirmation number still she did not believe that the ticket was legit, I was made to wait until the bus was full, then she decided to call"Kevin" who told her to scan the ticket,only then was I allowed on the bus, now I usually take this bus from NY to DC and back on weekends.
If I am not harrassed like this she asks for my name each time and each time it is given to her she says" your name is not on the list.
I am recommending that she be equipped with a barcode scanner that can be used to scan the tickets, wheather it is paper copy or on the smart phone.
And please educate her that it is impolite to tell a paying customer "what can you do" when it is brought to her attention that she always harasses me whenever I am boarding at Union Station in DC.
Review by RedLynx Busellato2 years ago
The bus left on time, which is the only positive thing I can say about my experience with the Washington Deluxe. After getting on the bus, I had to use the restroom which for whatever reason, the driver refused to open. The seats were uncomfortable, with no arm rests between seats which made for uncomfortable closeness with a stranger. Finally, we made it from DC to NYC almost an hour later than estimated. I chose this bus service specifically because the travel time was supposedly 4 h and 15 minutes. I planned my day around that and actually spend about 5 hours on the bus. I know that things happen but there were no accidents or mishaps along the way so that just doesn't make sense. Anyway, I will not be riding with Washington Deluxe again.
Review by Joánovits2 years ago
Great service with great staff and clean and comfortable bus.
Review by Niutca Bukowska3 years ago
We did a round trip and both were very good. The only negative comment I
must make was that when we left DC for NY, the bus driver didn't help anyone put the bags under the bus. It was very difficult for us to get them on and push them in.Someone had to help us. On the return trip, the driver was there and all went well.
Review by Mukid3 years ago
I loved the quality of the coach and the fare was very reasonable; however the pick up location in New York was not ok...having to stand on the sidewalk with the blazing sun beating down on me, whilst arguing with other passengers about who got there first was a bit much. I understand this is probably how the fare is this reasonable due to low overhead, but be outside in the elements was rough.
Review by Macarone Opthof3 years ago
that is all, i ill alway ride Washington Deluxe buses!
Review by Ilove Dermanska3 years ago
The bus was waiting when I arrived; it left on time and arrived on time. It was full to capacity but still comfortable. and the other passengers were good--no screaming babies or loud conversations.
Review by Sedgefield3 years ago
Fast, comfortable, on time, clean bathroom.
Review by Kaliv Jermosenkaite3 years ago
My first time on WashingtonDeluxe, The boarding process was very organized. I found the coach to be very comfortable and very clean.
Review by Henary Rugeroni3 years ago
Great ride, traffic can't be helped. Wifi useless
Review by Cyclepete3 years ago
This bus compnay is hands down the best. The buses are either new or in good condition, dont have to worry about it breaking down on the side of the road like with other buses. The drivers are responsible and courteous, the inside of the bus and the bathroom are always clean, and the ride is downright enjoyable. Plus the prices are reasonable and the promotion of getting free tickets is also worth it. Highly recommended.
Review by Laxicium Sangeeta3 years ago
Weak wireless Lan. In the back washroom is smelling.
Review by HolmanD3 years ago
The bus was clean, the driver was nice. We stopped once at a gas station for just long enough to use the bathroom or get a snack. The odd thing was in NY the driver literally stopped in a traffic lane and unloaded us and our luggage.
Review by Yoaldis3 years ago
You have excellent service. Driver is very good and assistant is helpful.
Review by Karbal3 years ago
Well, I have been using WashNy to move my son between New York and Northern VA for about 7 years now and he has had no issues. I have never had occasion to use the service, so when the need arose, I question my in house expert.
He said, dad, go for it; so I did. To my surprise, comfortable, expeditious and safe experience. I will definitely use the service again if/when the need arises.
Review by Lakaiya3 years ago
First of all, a big expression of gratitude to the bus driver for announcing at the beginning of the ride that people should be respectful and keep their voices down and turn off ringers.
At some point during the ride, a man near me had his phone on, and the bus driver asked him to put it on silent, which I really appreciated, because fellow passengers do not take kindly to being asked by other passengers to please turn their noise down.
The ride was pretty quick for a DC to NYC trip, and the bus was comfortable.
Biggest complaint is that the wifi was spotty. This is usually my experience on buses, but it does seem like for the premium we pay for Washington Deluxe, this should be addressed. Dropoff options at Union Station & Dupont are very convenient, and pickup location is much better than Bolt & Mega, which are all the way in Siberia on 11th Ave. Thanks!
Review by Lurika Andskär3 years ago
The bathroom window didn't close, and it wouldn't normally bother me, but there was a ledge which someone could climb up on to, to get in and I would of preferred a better lock on the front door. The studio had everything you needed, coffee, hairdryer etc. Great location as well.
Review by Elffio Syndano3 years ago
Great driver!. Pleasant hostess. Just wished we had arrived on time. a passenger at the rest stop delayed us.
Review by Bafford3 years ago
Old lady working on bus was more into sleeping and talking in her cellphone than taking care of customers while the bus where waiting for passengers in NY. Because of this the departure from NY was about ten minutes delayed. And even worse, they did not let any passengers enter the bus earlier than five minutes before departure. That i cant understand because the bus had been at the place of departure for at least one hour.
Review by Frendy3 years ago
I booked with Washington Deluxe because I wanted a transfer which offered WIFI but the connection cut out for the entire trip.
Review by Yashavi3 years ago
The bus going to NYC was in bad shape with windows screwed shut with pieces of wood and chunks of wood under the seats to level them out, and the windows were all rattling. It definitely did not look anything like the buses in the pictures on the website. The seats were very close together as well (I am 5'5" and my knees were touching the seat in front of me). The bus did leave on time though. The bus on the way back to DC was much better and was much newer and safer. The bus driver did stop about halfway for people to get out, stretch, and hit the restrooms. She said to be back before 8:45 PM since she would be pulling out at 8:45 PM and many people were not back in time, so when she tried to leave a lot of people got upset and it caused some drama. I would ride this line again, but am hoping Washington Deluxe is more consistent next time.
Review by Meryana Alimdjanov3 years ago
This was my first trip with the company. Seats were comfortable and fairly spacious, with fairly good check in system. My first bus came around 25 minutes late, while the second one was on time. Buses were equipped with power outlets but unfortunately on both occasions they were not working.
Review by Killerbee3 years ago
Out of all of the bus companies, I never have an issue with Washington Deluxe. Very clean bus, and smooth ride. Also, very helpful and friendly staff!
Review by Bzh3 years ago
EDIT: To their credit, in response to this review, Washington Deluxe have forward the complaint on to their maintenance department and have also sent me a complimentary ticket.
The bus I travelled on between NYC and Washington DC was quite clearly old and poorly maintained. We had a flat tire within an hour of setting off on hour journey, which took over an hour and a half to repair. But that wasn't the main issue, these things happen. The issue was the suspension. The ride in the bus was so rough that when going over relatively minor bumps in the road (e.g. the join between a bridge and the preceding stretch of highway) passengers were bumped up out of their seats into the air. It was amusing for the first few times, with many of us laughing about it, but after 4 hours it became extremely frustrating. Sleeping, near impossible, the bumps so big and the jitters in between so frequent that reading a book was also impossible. Overall, it made for an extremely unpleasant journey.
Review by Nandesora Leiman3 years ago
Experience was chaotic from the get. Bus was oversold, attendant to check reservations and luggage was nowhere to be found, so loading was a slow process adding to the delayed arrival. Air conditioning was needlessly blasting the entire ride, I felt like I was riding in a refrigerator. Driver took another route into the city to "avoid delays" and got lost. This resulted in a tour of Chinatown which was entertaining for people watching, but very frustrating as my boyfriend was waiting for me at drop point. Bus was 2 1/2 hrs late arriving, meaning pickup was also delayed for the poor people waiting to get back to DC. Overall a frustrating, cold experience!