We bought two Wedding bands at Warren James Branch at Bridgend we had lovely service would recommend any one too go there as the staff are very friendly and helpful
Review by Suhaibu7 months ago
Bought a ring for my christmas present and within two days two of the stones had fallen out, took it back and was told it was my fault and that it wasnt supposed to be worn all the time it was custom jewellery, no-one told me at time of purchase and the price i paid wasnt custom jewellery price. exchange as a 'good will gesture' wore the new ring for a few hours and already one of the stones has fallen out! Really bad quality, wont be bothering with them again. really disappointing!
Review by Zuzutron HUben7 months ago
I received my beautiful diamond engagement ring March 2019 and since then I have had a replacement ring due to a stone falling out but the replacement ring offered wasn’t the same as the original one chosen as they didn’t stock anymore of the original ring. After receiving my second ring the same has happened again and another diamond stone has fallen out. Very disappointed as the ring I accepted from my lovely fiancé from his proposal is now having to be replaced again. Thankfully now it’s being replaced from another jewellers as we do not want to receive a third ring and the same problem happen again. Very upset and not impressed with the quality for such a special ring.
Review by Sieradzki7 months ago
Appalling customer service - bought a ring which has discoloured after just a few weeks - apparently that’s what happens and it’s tough luck - can’t even allow your hand to sweat as it’s then your fault! Rudest staff ever. Do not buy from here you may as well just flush your cash down the toilet.
Review by Jerremia7 months ago
Bought a ring for wife's 50th telling them that she might not like it and could I return it. Was told yes. What they don't tell you is the DONT REFUND MONEY exchange or store credit only!! Shame on you for ripping people who buy from you in good faith!!
Review by HWEnergy7 months ago
Just wanted to acknowledge the excellent customer service received from Emma at the Enfield Palace Garden branch when I purchased a ring recently, whilst not my go to place - I was pleasantly impressed and have been wearing the ring since 2/2/2020 which I have not removed despite provided with guidelines to protect long term... no hard sell, attentive and informative at the time of purchase #happycustomer!!
Review by FDred7 months ago
These gold and silver bonded items they're pushing are totally worthless and the price of them are extortionate, my son bought a chain after been blagged by the staff, an hour later i returned for refund,- they didn't want to know. Incidentally my son has brain damage and has difficulty processing information. Highstreet bandits
Review by Kumandas8 months ago
Bought a ring for my girlfriend as a christmas present. On her opening it there were stones missing out of it. Took it back for an exchange to be told because it's been worn they couldn't do anything for us. Utter rubbish ring hasn't even been out of the box. No surprised it says closing down in shop window as service is terrible and staff all need retraining on customer service
Review by Shadonj Cakus8 months ago
Bought my daughter a very pretty ring for Christmas, the silver has ll rubbed off and turned her finger green, I also received a shiney bracelet. The colour has started to rub off and lots of the stones have fallen out. The lights make it all look very pretty, but when you get it and wear it, not so.
Review by Chickenfog8 months ago
We bought some earrings from Warren James and within 2 weeks a Crystal had fallen out, upon returning to the store we was told this would happen if the jewellery got wet as crystals were held in with paste. We said we were unaware of this at point of sale and asked for a refund. Was told they don’t have to give refund but they can as a goodwill gesture, I asked if the could do that and was told no they don’t have too. Quoted consumer rights for faulty goods and that we were entitled to a refund but the manager just refused. Manager refused to give name or written refusal of refund. Will now be taking this a lot further as they are saying they don’t have to follow consumer rights act. Stay away from this company, poor customer service and poor products
Review by Katyaaaaahhhh8 months ago
ANYONE buying from Warren james be very careful they are just after your money as soon as you have an issue they are unwilling to help you I personally bought a ring with my birthday money and after just 20 days it has gone a funny colour and they blamed me for the issue of the ring they said they have no duty to tell customers of the quality of the ring and no duty to tell you when a manager will be available to speak to... they were so rude to me I am disgusted and want to let you all know what your getting yourself into and if you can find what your looking for do so because you'll get no help from then when it goes wrong.
Review by Cerie8 months ago
I think this store sells rubbish and if you have a complaint there customer service is about as trashy as the jewellery you would be better off going to poundland
Review by Crisha Bonzanini8 months ago
Beware unscrupulous and dishonest company with appauling customer service! My husband bought me a 9ct gold ring set late on Friday evening 08/01/20 for my birthday the following day they sold him the rings as a set and put both in the same box together. On my birthday I tried on the rings but they were too big so I put them back in the box to take them back to the shop to exchange. My husband had checked before he purchased them that I would be able to change them if they did not fit as I work full time the first opportunity I had to take them back and change them was on Saturday 11/01. So I took them to the shop and asked to swap them for a smaller size and the chap that served me took them out of the box and looked inside the rings then he picked up a cloth and started wiping them and then went out the back I thought to get me a smaller size I assumed he had been checking the size but he came back saying sorry we can't exchange them as they have been worn. I could not believe what he saying as I had only taken them out of the box to try them on and put them straight back in the box they were exactly as they had been sold to my husband. I asked to see the manager she came out saying the rings were scratched and must have rubbed together when they were worn. Well the rings had never been worn other than to try them on, when they sold them to my husband they put them in a box together in the same hole in the ring box so the rings would definitely have rubbed together then but I looked at the rings and they were pristine I could not see a single mark on them they were gleaming. The manager said that they could not be sold to anyone else well they had no problem selling them to my husband so that is rubbish. This company are the most unscuplulous I have ever come across my poor husband who is disabled and in extreme pain if he tries to walk struggled down this shop to buy my a present for my birthday and now we have a set of rings that can't be worn. The rings are absolutely pristine so they have absolutely no grounds to refuse to change them. I cannot see a single scratch on them anywhere if they were scratched at all it was not done by me the only way anything could have happened to the rings is when they put them in the box together because they are definitely rubbing together then or in the shop before they were sold. This shop is a disgrace and need to be investigated by trading standards.
Review by Ronnielys8 months ago
Never b anything from warren james jewellers once they have your money you never get this back o yes they give you credit note only lasts six months you you are being forced to buy something you dont want I bought chain from there fault the shop assistant said I had stretch chain impossible the chain was 30 inch she insisted I had stretch the chai so be told dont buy anthing out of any warren james shop policy and are rubbish good way making money of people so be told you won't get money back they think there doing big favour but your just throwing your hard earned money away .
Review by SouthCoastMackem8 months ago
So around 2 weeks ago I bought a ring in store at the merry hill branch, customer service wasn’t the best and they sold me a ring which was way too big and also had the little diamonds missing, as the Worcester branch is closer I decided to go in to get it changed to which they said they would order the correct size and it would be another 2 week wait for the ring to arrive as it’s being ordered. I have received a call this morning to say they haven’t even got the ring after nearly 3 weeks and they are going to order it again which can take another 2 weeks. I’m not happy with the service provided and to be waiting now over a month to receive and item I’ve paid for is disgusting And got left with a credit note and that’s it, not worth the hassle avoid
Review by VerySatisfied Jafary8 months ago
Becky in stockport branch excellent customer service very patient help us get the right chain for our pendant lovely lady well done you are a credit to warren james
Review by Klodjan9 months ago
Bought a ring for my wife's 50th telling the manager in corby branch I was taking a risk and could I return it. She said yes.the problem is you can only exchange or 6 months credit noteYOU CANNOT HAVE YOUR MONEY BACK! She had ample time to tell me this policy but didn't Stay away if your buying a suprise gift
Review by Redaktor9 months ago
Daughter bought me a ring for Christmas in Bristol Broadmead after 2 months silver has rubbed off on one side and they won’t do anything but we were never told by the shop not to wear in water that it would rub of wearing it next to another ring this service is not acceptable a cheap and nasty shop and customer service is disgusting would not use them again
Review by Mizztikle9 months ago
I love Warren James's jewellery
Review by Fadlil9 months ago
The Birmingham solihull branch was extremely disappointing. I am so unhappy, a surprise ring was bought for me and it didn't fit. My partner was not made aware of the returns process as you would think after spending so much money on a ring. I tried to return it and they wouldn't. They told me I had to send a letter to head office. The thing that really annoyed me was the customer service from the two ladies at the counter laughing at my situation and made me feel like I was wasting their time . I would honestly stay away from Warren James there are way better jewelers around. I would 100% pay more for the customer service and quality products
Review by Igotmojo9 months ago
Not silver 925 so discolours easily and gives me a bad reaction
Review by Jeremiah Wala Turkabat9 months ago
Very disappointed about the staff attitude. I wanted to buy some wedding rings that they had to order as they had size only for one of us. All good until I've got a call today saying that they can't order one of them as is Christmas, so I can come to buy the one they have in stock and try another of their store to find the other. As they said I can ring and ask the other store if they have it in stock, I asked them yo do it for me as it was easier and ring me back and tell me. The answer was that they can't ring themselves. So terrible customer service experience. After I've been in touch with their customer service team their answer was to go in their store and order them. That is what I have done in the first instance so no helpful at all.
Review by Zarife9 months ago
Purchased a diamond ring that was not as described in the quality card. Would not purchase from this retailers again......,
Review by Lovemydog9 months ago
Very ill-mannered staff. Went to gravesend store. I bought a necklace and paid via Apple Pay then I decided to buy a bracelet but was served by a different member of staff who then told me I couldn’t pay with my phone and needed my card. When I nicely asked why as I had just bought something literally 5 mins ago and paid via Apple Pay. She was so rude and said she doesn’t make those rules! Never buying from this store again!
Review by Engage9 months ago
Bought earrings a few months ago for a friend's birthday but last week the centre stone of one of the earrings came out. Still had receipt and took back to the Rutherglen store today where they were bought and I was very impressed with the customer service I received from the staff. They could not have been more helpful and replaced the earrings with a brand new pair immediately. Many thanks to the staff involved with this transaction today and 10 out of 10 for efficiency .