Product not delivered 2 weeks after I ordered it! I phoned DHL and they confirmed you have not yet delivered the package to them yet, only created a DHL delivery request for which I got an email and track & trace link but no further action yet as the item is still with you and not yet provided to DHL to deliver. I even made sure of delivery before ordering it by phoning Warentuin the Friday who told me the item (umbrella stand) is in stock and can be shipped early the next week. Your delivery service is a joke! How can you tell people you can deliver if you actually cannot? This is why I bought from you as it seemed like you are the closest to my home and can deliver the fastest. I am now considering renting a car to pick it up myself or it will probably only be delivered after the summer when it is winter already. After about 10 calls with your customer service, they dont have any solutions for me and also dont know when it will be delivered. What kind of business does this? This is where your upper management needs to get involved and finds a creative idea when issues like this develops. Your service point seems very behind on informations and everyone is on leave the whole time. If this is not fixed soon I wont order from you ever again and also tell everyone I know to stay away. Order nr 92093
Warentuin is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about warentuin.nl.