stitching ripped after 2 trips...definitely not worth the money.
Review by Finnie Gromsky2 months ago
I ordered a travel bag and I fell apart on the first hours of use. I have contacted them many times and no answer from them.. They said they guarantee their products but they are not making an effort to get in touch or to do anything.
Review by Nargit Kubowicz3 months ago
Not as described. 4 week delivery from China so I was on my trip when it arrived. 10 day return window was already closed.
They do not accept return if the reason is "did not like". This will teach me to make a quick purchase decision without checking out the vendor. This is a 50 cent item.
Review by Horu Gibbes3 months ago
Ordered two articles, a wall clock and a map, and got only the clock which is not a clock but a sticker!!
I really hope everyone reads these reviews before buying from this company, and also, may Karma hit you all the way, because in America, we don't do this things to people!!
Review by Jiader3 months ago
I placed an order ORDER WD83804 in DECEMber 2017.
I have exchanged innumerable mails with them but have failed to get delivery even after 18 MONTHS.
BTW Payment for the order was collected in advance!
Please send these people to Jail for Cheating & Fraud!!!
Review by Galabov3 months ago
Never received my order. The delivery person NEVER made me aware he/she was there, then the package was "waiting for me for 15 days" without me being aware and then sent back to China (factory), all that and i NEVER got any update. Also, i kept checking the order tracking link they'd gave me at order, and i NEVER knew it was even in the country, it's only when i contacted them that they sent me ANOTHER tracking link, and then I saw the whole "waiting for 15 days then sent back". And when I asked for a refund : "our policy does not offer refund if you weren't home on delivery day, but we would be happy to re-ship it to you if you pay extra". Spoiler alert : i WAS home. FRAUD all the way.
Review by Ahbie3 months ago
Order a bag, it was expensive for the cheap,horrible bag they sent. It also had a rip in it like someone cut it! I will never buy from them again. This is the kind of business that gives ecommerce a bad name.
Review by Tayllor4 months ago
I am so disappointed. I made three orders and was relatively pleased with the product itself (I had ordered the packable totes and an undergarment bag, which was much smaller than expected). I only received 3 of the 4 totes ordered. I received responses to my emails, but no refund or product replacement then they just ignored my emails. Order at your own risk!
Review by TylerStone4 months ago
Never ever buy from this company. My order never left China, and got returned to them for some Security concern. When I questioned them they blamed me and said it was returned due to failed delivery attempts. The United States is not located within China, so there is no way a delivery was attempted when tracking information shows it never left Beijing. This company is a sham like other customers have said. You can find many of their products on Amazon, which will actually provide customer service. Do not order anything from Wanderland Designs, as you will just be giving them your money. They told me they would re-ship the product but I needed to pay them $10.00 more, yet on their website they offer a Buyers Protection, Full Refund, and 100% Customer Satisfaction. They selectively respond to support emails. Totally pathetic customer service.
Review by Shwannettie Petukhova4 months ago
I ordered my duffel bag in March and have written to the company four times to ask where it is. I get a form letter back saying it may take six weeks. It is now late June. This is a scam. I did not lose much but I feel stung and want retribution. I'm not finished with them.
Review by Pefate Billstein4 months ago
I ordered two and they are NOT like they are presented in the video or pictures! Do not order them.
A very disappointed excustomer
Review by Russretires5 months ago
Bought 5 of the folding expandable bags because they looked so great! Used mine once—tore a hole in the corner and the part that is supposed to slide over the handle of luggage ripped because it isn’t wide enough to fit over the handle as it was intended!
Not worth the money!!!!
Review by Azahari5 months ago
I ordered a travel bag from this company and never received it. They responded to my first email apologizing and indicating they would (re)send it, I still never received it and they are no longer responding too my correspondence.
Review by Thilina5 months ago
NEVER order from Wanderland Design. This is an internet scam job. Ordered a bag and never got same . Tried to get a refund, never got the refund. They answered a few of the 9 emails I sent and then only gave promises that were never followed thru on.
Review by Suparada Derrow5 months ago
On March 16, 2019 I ordered 3 packable carry-on duffel bags. They claim that they easily slide over the luggage handle of your suitcase. On two of the bags, the opening to slide over the luggage handle was cut too small. There was no way to use the duffel bag as intended. The third bag did fit over the handle but was so tight you had to push and pull to get it on the handle. I wrote to the company but never heard anything from them. It is one thing that the quality control does not exist but obviously there is no one at the company that cares about their products.
Review by Huitt5 months ago
Those guys must go to jail immediately ! The first three orders I make they sent me the stuff but one out of three was in really bad condition and doesn’t look like the picture of their catalog! Then I make an order of five pieces world map that I never received ,I paid a re shipping fee as they told me but then nothing!
They gave me a form letter answer and after I wrote them back four or five times they ignore my messages,! AVOID this company you’re going to lose money and time,!i just gave them a message …let’s see what happens !i am very polite to my messages but they don’t deserve this
Review by Juris6 months ago
If there was a negative star I would choose it! I'm afraid to say this company may be a fraud, except they are very good at taking money! it has been 15 weeks since I ordered a duffel bag for a trip that I have now returned from! They are not replying to my emails anymore. I only wish I had looked on Trustpilot before I placed my order! DO NOT ORDER FROM THIS COMPANY!!
Review by Ehret6 months ago
DO NOT ORDER --- SCAM
Over 10 days and no shipment or reply from customer support. This is at best a semi-illegal dropshipping company and at worse a complete fraud. Already reported their ads to the social media platforms and filed credit card claim.
Review by Manager Baraszu6 months ago
I ordered their duffel bag but could get no information about when it would arrive. Weeks? Months? No one seemed to know. I canceled the order. Or at least I thought I did. I kept getting emails, telling me the order was processed. (No, it was canceled.) Thanking me for my order. (No, it was canceled.) That it had shipped. Weeks went by. It must have been shipped on one of those cargo barges from China, or the moon. I emailed (5th time) that I had cancelled. They told me to refuse delivery. I disputed the charge on my credit card.
It arrived! A piece of cheap crap! I sent it back.
Just got an email demanding I put the payment through.
Uh, no, I don’t think so,
Review by ChelseaW6 months ago
Although website says sunny California they are in China. Contacted my credit card company to rescind payment. Will never again order anything from companies on facebook. Facebook buyers beware.
Review by DFRains7 months ago
This company is in China.
Enough said. Poor quality, BS company. I also noticed that the exact same bags are being sold under different company names.
I bought the black one. It has Orange zippers etc on it. Its not shown in pics. Crappy crappy all the way around.
Review by MGaskell7 months ago
Wish I read the reviews before ordering. Have not seen the bag and it has been a month.
Review by ShaharEdry7 months ago
I wish I checked trustpilot before ordening at Wanderland Design. Don’t buy here!! Only after a refund-request at my creditcardcompany, they suddenly delivered after 4 months! Communication and service are far below the level it should be!
Review by Jarednshelley Ayvaz7 months ago
I ordered a scrap map in august 2018. I have emailed but each time get a standard response: if not there in 1 week let us know . Follow up with post office . Thats it . No effort frm there side . No tracking . And they just ignore the fact that i am now asking for a refund . Its been 6 months ... its not coming . I can guarantee u.
Review by PlusLife7 months ago
My daughter ordered a map on 15 July 2018. We are still waiting for delivery in January 2019!
Having spoken to friends in online business, we were told that this is absolutely unacceptable and that there are international laws governing this behaviour. We shall be taking action.