Poor service and no confirmation I’d like a refund it was supposed to be for a Christmas gift but supposedly won’t ever come in, service did not seem to help either
Review by Meherhomji3 months ago
I bought my husband a bracelet for our 24th Anniversary of where we met 1 year ago. Unfortunately the inscription has worn away and he cannot see it anymore. The bracelet is still in great shape but we are really disappointed with the inscription. I really hope they have sorted this problem out as we were in the mind of it would last alot longer.
Review by Brightnews Amatangelo4 months ago
What is wrong with this company?! Made a purchase about 3 weeks ago. Received a confirmation of order being processed. I I went to sign in today and they say there is no account with my email as a reference. Mean while I have an email from them and the money was taken out of my account. I just want my money back!!!!!!
Review by TerNina5 months ago
The shipment arrived much after the expected arrival date - which was after our anniversary (the bracelets were a present).
We’ve now had them 1 month and they smell disgusting.
Does anyone have any suggestions on how to clean the black cords? We followed the instructions and do not take them off- as the packaging says each bracelet will get its unique character as you wear it. This nasty smell is not what we were expecting...
Review by Jenno DeWent6 months ago
Really wish I had done more research before trying to order these. Don't expect to get these anywhere near the suggested ship date. Waited a couple weeks without confirmation of shipment and talked to someone in chat that said they would ship within 24-48 hours. "Shockingly" I never got a confirmation. Waited another week and tried following up again before getting kicked and blocked from the chat. This experience has been disappointing to say the least.
Review by Turgeon8 months ago
My bracelet started unraveling after about 3 months and the company agreed to replace, provided I paid another $5.00 shipping fee. Kinda stinks if you ask me!
Review by Mongkon9 months ago
My daughter purchased a bracelet for her boyfriend for Christmas of the coordinates where they started dating. It was a wonderful and meaningful gift. However the bracelet portion with the button closure has stretched so much he is unable to wear it. That is a real disappointment as he had planned to order a matching one for her.
Review by Adhitria10 months ago
Everything was delivered early and as expected. I can say how much these bracelets mean to me. I intend to visit the Satori Villas within the year and Bali has a deep place in my heart so the connection there was beautiful!
Review by Goostlik10 months ago
The slipknots do not tighten at all, and i had tightened it too much with no way to loosen so it is now a waste of money, could've gotten a better bracelet at an arcade with tickets.
Review by Dhenys11 months ago
I ordered a bracelet and keepsake box for a special occasion. The bracelet came but no box. I write the company, quick to respond and the only solution to the problem is a full refund. I needed the box for the presentation, I asked for it to be over night delivery and they refused. What stinks about this whole situation was the immediate we will refund you, no customer service, no let me help you. I expected more from a Always Artisan Crafted, Never Mass Produced, Uniquely Yours, ZEN crafted company. Lastly no contact numbers.
Erika Bosco NJ
Review by Aldes Ófeigsdóttir1 year ago
I’ve had my bracelet for about a month. I never take it off and it fell apart. It came unattached from the initial plate and I had the tassel bracelet and the tassels fell off after two days.
Review by Gilloop1 year ago
Lengthy and inefficient process. Customer service not responsive, beside the point. Slow, vague, arrived 8 weeks after order, not in time for Christmas and costed £11,50 worth of postage I had to pay on collection. Very poor customer service. Item also travelled from Indonesia to USA to UK, sounds like a very bad carbon footprint for a company that market themselves as ethical!! Very disappointing.
Review by JeanEmma Papenthien1 year ago
My ordering process was fine and it came relatively quickly. Do not order these if you do not have TEENY TINY wrists. Also don't bother trying to include a note when it gives you that option, they will forget to include it and your partner will have no idea what they've been gifted.
Review by Bashawaty1 year ago
Wish I had seen these reviews first. $29 for a string bracelet that has taken forever to get to me. Today a card from the post office saying I need to pay an additional £14 to get it.
Spoke to customer services (online chat) have been told, DO NOT go and collect it and it will be returned automatically after 16 days. When it has been returned I will get the full $29 refunded onto my card.
It's different to what their website says but do I take the chance and have nothing ?
Review by Lauralyn1 year ago
I purchased my coordinates bracelets 10 days ago and they arrived with a week. I am in the states which I'm sure makes a difference. When I ordered them online however it was a bit tricky as the site took a few seconds to update and then I'd have 4 in my cart instead of 2. At some point the coordinates for one of the bracelets became Bali's coordinates. My sister lives in NH and I'm in NY 500 miles away. We both struggle with debilitating physical conditions. The bracelets were our coordinates for each other. I emailed Wanderer Bracelets and received an email back the next day. I sent the new coordinates and a replacement bracelet is coming! Wonderful costumer service!
Review by Firelight Brinkey1 year ago
Really poor customer service - package went missing in the post and was advised for me to chase it up with couriers who won't speak to end customers.
Customer service zero help with a pathetic "Clivehave a blessed day!" just wait longer.
Review by Bahu1 year ago
They are lovely bracelets, however I brought one as a present, not only did it not come as discribed with the message which took a long time to come up with to make it very special, they also told me if was only $5 postage. When it got to the UK I had to pay the post office another £14 on top of this!!!!
I contacted the company to advise I was not happy and I got a blunt and rude message back telling me they are not helping me. Apparently I ticked a box to state there may be more charges? One, I do not recal this at all! Two. Why in the hell would I willingly click yes to charge me more? Sure why not! Why don’t you take my whole bank account. I told them I wasn’t happy and I wanted a manager to contact me. The manager was even worse and not willing to help. I am going to take them to the BBB if I don’t get compensation.
Review by Mrh Vandenbrock1 year ago
I liked the message and philosophy of Wanderer Bracelets supporting the local community in Bali and pictured in my mind some local artisans working in huts. A flurry of excitement as an order comes in and then the skilled artisans begin work creating a unique gift. Once complete it was carefully packaged and posted to their destination.
However in reality this is a large organisation who ship their products from distribution center in Utah. So when my daughters £20 bracelet arrived it was also accompanied with a £12 customs charge!!! I hope i'm wrong but I can't help thinking that these are finished off in the states?
Anyhow I wouldn't recommend or purchase any other products.
Review by Bonel Arokyasami1 year ago
Yep, wish I had seen the other bits of feedback regarding this product before buying. £15 custom charge upon arrival on top of the original price. Not cheap for two wristbands. Avoid or look for a UK alternative.
Review by Wilmette1 year ago
Nice product, but got stung for £15 VAT and post office charges via Customs that were NOT made clear before sale. Two string bracelets for over £52. Ripped off.
Response from the customer services was abysmal. They just didn't care and said I'd agreed by clicking the terms and conditions.
Review by Relvin1 year ago
PRODUCT LOOKS BEAUTIFUL!
Delivery time was quiet long and got taken in customs as well. Besides that - the product is beautifully made and of course the meaning of the bracelet has a big impact! Product was very well packed so there couldn't get any damages!
Wanderer Bracelets is rated 2.0 based on
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