the most horrific experience i have ever had with a company whatever you do NEVER get the walmart money card
Review by Delawindé Purgy2 months ago
Woke up the next morning from ordering from amazon the night before got an email saying my payment didn't go thru so I logged into my account but it wouldn't let me so I called the 1877-937-4098 number early and they tried to explain to me my card was blocked for fraudulent use I was so confused because all I do is load my card and buy groceries or go shopping nothing unusual so I asked to speak with a manager she said they won't be in until 3 more hours so I called back in exactly 3 hours and tried to talk to a manger or supervisor and they said the supervisors were busy than told me I could use the remaining balance but I can't reload my card or order another Walmart card ever again I have been with walmart money card for years yes I've had to get several different cards because money was being taken out of my account but I honestly thought they were gonna fix things but now this I am livid
Review by Yuliam2 months ago
I've had the Walmart money card for a few years. I hadn't a too many problems until now. First, I had trouble getting them to send a new card to my current address. They still had my old one from when I first opened. I changed it with them when I moved. When I called to notify I hadn't received the new card, I was told that it sent to the right address. I told them that I didn't live at the old address and changed with them when I moved. They said they had no record. Now, I would to email them several documents and wait 2-6 weeks to approve the address change. In the mean time, I was eligible again to get a normal bank account. So I did. I called again about transferring my money over to the new account. After frustrating hour, I was finally told I could only transfer money to another Walmart card or spend it down. Then I close the account. I don't like that I didn't have control of my information and money. It's not at all like they advertised. Thankfully there's other and better options out now than few years ago. Avoid if you can , they are in control not you.
Review by LeMagges Branchal2 months ago
I was the victim of fraud October 2-8, 2019 AND went through the long and arduous process of trying to reach a human being on the phone to close down my card and report this dispute. It took over 3 hours to do so as my card was continuously being charged out of state. My ONE AND ONLY Walmart Money Card was skimmed or somehow stolen and used out of State. I live in Tampa, FL and I have not left this area OR USED MY CARD for 5+ months. The thief used my card FAST AND REPEATEDLY for 17 FRAUDULENT charges in the State of GA totaling $393.93. It's easy to prove with 100% accuracy that I WAS NOT IN THE STATE OF GEORGIA ----PROVEN BY THE FACT THAT my OWN REAL card was being used simultaneously 6+ HOURS AWAY in Tampa, FL. How could anyone use ONE card at the SAME EXACT TIME IN A STATE SHE'S NEVER BEEN IN 6+ HOURS AWAY and where she actually lives. I GOT A NOTIFICATION THAT "AFTER THOROUGH RESEARCH YOUR DISPUTE HAS BEEN DENIED". They don't have a fraud department, they don't research anything EXCEPT that they disputed all of the fraudulent charges with the merchants and WALMART MONEY CARD STOLE MY MONEY. Disgusting, unethical, unconscionable and appalling. PLEASE DO YOURSELF A BIG FAVOR AND RUN FROM THIS DISGUSTING, DISGRACEFUL, SHAMEFUL SHAM OF A CARD. THEY WILL STEAL FROM YOU. YOUR MONEY IS ABSOLUTELY NOT SAFE. See attached which proves this 100%. I am literally sick that a "company" in the USA can get away with such deceptive, double-dealing practices with such deliberation. I am outraged and will make it my mission to ensure everyone knows to RUN FAST. That is THE ONLY way we can stop Green Dot Bank & Walmart. Please share for the sake of others. I wished someone had warned me.
Review by Rascher3 months ago
We've had this card for years, and by years I mean a really long time. Recently, my boyfriends card expired and he never received a new one no matter how much we called he never got one so we switched it to my card because we've never had issues with that in the past depositing to each others accounts. This time I don't know what happened but they BLOCKED my card because of it. I call to figure out what I need to do they tell me so I submit it the normal way I do when I send them documents and they tell me it'll take two days to unblock. Call back in two days and they can't unblock it because they can't open the files which it's bull crap. So I resend them the documents but in picture form like requested and wait two more days. Then I call back and they STILL can't unblock it because the items were scanned and not photoed which they never told me I had to do and all in which I can't pay my rent, I can't feed my kids or get gas because of them. So ONCE AGAIN I resubmitted the documents in picture form and the pay stub my boyfriends work sent was screenshotted because I had no printer I sent them again. I call today only to have them tell me cause this one document wasn't taken a picture up I'll have to once again send it. I feel like they're just adding to the list of what I need to do once I do it. I asked them to just send it back to his employeer and they said sure but it'll take 10 days. TEN WHOLE FREAKING DAYS. I'm so so disgusted by their service because each time I asked how I needed to submit these documents and I was never told how until after I waited the two days when I sent them. Im repulsed by their service and how little they seem to care about how this blocking has affected us. I'll NEVER EVER use this card again.
Review by Nasron Derrow3 months ago
every time I use the card at an ATM even when is the ATM on their list that supposably free no charges they still charge me $2.50 every time
Review by Priyadarshi3 months ago
I took my relative visiting from outside the country to purchase a Walmart money card because it was advertised to be able to be used for online transactions. She was instructed to register the card online. When she went to register in online she was asked for a Social Security number which she doesn’t have because she’s a visitor. We called the helpdesk and they refused to reimburse the money that was spent and said that we can only use the card at Walmart. This is a fraudulent card that cannot be used as advertised.
Review by Gopalan3 months ago
They take your money,lie to you. You can't pay bills with this card,and they tell you that you can. I put my bill money in this card and now they tell me I can only make in store purchases,and I can't get my money back. Bull$#*!,$#*!s. Walmart for you. Learn the hard way sometimes. Walmart sucks.
Review by Abdurrahman Wedde4 months ago
The rep arguing with me about a transaction I made and cancelled on the same day through Western Union she telling me I received the money and I didn't then I asked to speak to a supervisor she put me on hold to tell me they all in a meeting I'm so pissed then I got transferred and the next rep tells me to call back in 2 hours I'm so disappointed she made me feel as if I was just making something up to get a refund back no place will allow u to get your money refunded back to u the same day if I could not put a star I wouldn't just disappointed in Walmart itself.
Review by Gpc4 months ago
I bought a temporary card I registered online and it said it couldn't identify my information now I'm stuck with a card I can only make in store purchase and can get any cash off.then a supervisor tell's me it's nothing he could do.then he could mail me a check that will take 3weeks to receive it.then he says that I would have to send in more information to prove I'm who I say I am.walmart money card is real bull $#*! I'm so pissed right now Walmart y'all messed up my 16year wedding anniversary now how I'm going to get my husband a anniversary gift thanks Walmart for nothing.
Review by Kaevin Kasmaie5 months ago
Bought card 8/23/19 and my car was stolen morning of 8/24/19. WalMart Money card was in the car. Called the 800 number to stop the card and ask for a replacement. I was told they could not send ne a replacement card because they could not verify my identity. Of note within the past month I have bought a car and gotten a new job and had zero issues with identity verification. Asked to speak to a mananager and was told 'corporate' would have to call me back. Never happened... Have made several calls with no resolution while my money sits in some nebulous account and has had "service charges" deducted from the balance. Every call is connected to someone in a 3rd world country who barely speaks English. No corporate number available online. Huge rip off!
Review by Corindy Moores6 months ago
Ok I like Walmart but they spelled my name wrong on my prepaid card with 300.dollars on it for my vacation be I couldn’t access it it took me over 3 1/2 weeks and they only give me $30 back I thought that wasn’t very Nice so I don’t buy my pre-pay cards there no more and my feeling were hurt
Review by Lareta Derrow7 months ago
I continue trying to call the numbers and going online but it was not his problem.. this sentence is supposed to be up there where it says give your complaint a title .... OK on the morning of Thursday, May 2, 2019 I went to my local Walmart at exactly 9:06 AM in the morning and I purchased a Walmart money card debit card for my 12-year-old Jaceb. The employees that were working that morning told me one of the ladies said thank goodness you weren’t here 30 minutes ago because all of the registers computers and everything had been down for over 3 1/2 hours and we have only had one to come back up so this is why you have to come to this register I said really that’s odd isn’t it she said well it’s happened before but not for that length of time so I really didn’t much of it ...Anyway I had purchased this card for my son Jaceb A. Gardner who is getting ready to go on a field trip and I did not want to give him my bank card so I thought purchasing a Walmart debit card would be easy effective way of him having his own debit card for this trip boy was I wrong! I had a very very busy day that day as I am getting ready to have a surgery on May 13, 2019 at 6 AM in the morning so I did not get to try to set the card up until After 8 PM that night of 2 May 2019 on the front of the card after you open the packaging is a telephone number it states on it STOP ✋🏻 on it inBOLD BLACK letters.. go to Walmart money card.com and register your new card, or call (888)280-8273In smaller letters it says peel off the sticker to see your 16 digit card number. I proceeded to try to call this phone number without any luck whatsoever there was a recording stating that I needed to go to Walmart money card.com new card activation so I thought to myself I really don’t have time to do this I have two or three other Walmart cards debit cards and I have always set them up by calling the phone number so I proceeded to look on the back of the card it says customer service Walmart money card.com or call (877)9374098... I called this phone number as well I received the same error message to go online Walmart money card.com to activate my new card I really started getting concerned ! So I googled how do I get in touch with a live person concerning my Walmart debit card activation and they gave me a number on Google of 866-795-7597 and they said press five then press five again then press four didn’t press two And be prepared to wait for a very long hold. So I thought to myself no I’m just gonna go to Walmart money card.com/activate new card and set the card up because I had already been two hours into the process and I was really getting very stressed out and upset and I am tired of wasting my time so I went to the website and I proceeded to enter the card number on the card that I purchased and it ask for the name the address the phone number the set of the state the city the ZIP Code and a four digit pin So I did all of this I also thought to myself well he’s only 12 maybe I should put my name on there as well because I know some companies require you to be 18 years of age before you can have a debit card so I put Jaceb and Susan Gardner as the name on the card Underneath first name it asked for middle initial in which I put A. Because my son’s name is Jaceb Alexander Gardner.. OK I completed everything it asked me to do the email address and which was; [email protected] Because we have actually three email address ... that’s the family email address... of course my personal email address is different it is as follows; [email protected] The last four digits of this card are 0855 and it is a Visa debit Walmart debit card ..... OK after it and ask for a four digit pin which I did put in then it flashed in red on the screen and (error message ) this card cannot be activated at this time then it went off of my phone and I went back to google I’m like what is going on here so I tried to log back in at the Walmart money card.com website and it would not let me login whatsoever I tried this eight or nine times for a Nother hour I tried logging in proceeding to call those 4 Different numbers that I gave you when you first asked me the numbers that I had tried to call about my problem for Walmart money card.com and un-successfully reaching anyone!!! I thought to myself and told my son something is really strange going on here I guess I’m going to have to drive to my local Walmart which is 20 minutes away and find out what’s going on and they can help me. Boy was I wrong! I walked in the doors at Walmart but this time I had spent counting my driving time 3 1/2 hours fooling with the stupid debit card, I proceeded to walk through the front two doors By this time it was 10:30 PM and I reached out to a female employee and I explain the situation my situation to her and she said honey I don’t know what to do list go down here and ask one of the assistant managers so we walked on down next to the money center and she explain to the assistant manager my problem and I explained to Her as well she said I have no clue because we don’t have anything to do with the Walmart money card so they we are not really we can’t do anything go over here to the money center and there’s an assistant manager over there who can assist you! Wrong answer again! The two ladies proceeded to walk with me to the money center we reach the money center counter there was two ladies standing there one was an assistant manager and one was an employee and I proceeded to tell them my problem and she D assistant manager as well told me we don’t have anything to do with the MoneyCard it is something separate from Walmart it’s a green dot bank card and we were told not to give any information to employees to refer them to the numbers on the card she said but let me call for the manager That is on duty and I’m sure he will be able to help you because this is absolutely crazy I said yes it is I know and I am already in my 3 1/2 hour wasted time trying to set this card up and now I can’t I don’t even know anything about my car so she looked at my card she swiped my card to see how much money was on the card it was showing a zero balance I almost flipped out I proceeded to show her my receipt and my packaging and everything she said are you kidding me ? I said no that’s the truth I haven’t used it I can’t even get it activated I said I went online and I put all the information in and made a four digit pin email address my sons name in my name or address or phone number and then it showed an error iMessage and read and then took me off of the screen and back onto Google. After I had told her that here the mail manager reach the money center and the one assistant manager who had checked my card told him what was Going on. And I proceeded to tell him everything that I had been through for the past 3 1/2 hours now we’re about into the fourth hour and it’s close to 11 o’clock he said well we have nothing to do with the Walmart money card whatsoever that is a green dot banking system card Walmart is not affiliated with it or has nothing to do with it I said your name is on it Walmart money card.com is that not so? and I proceeded to tell him everything that I had been through for the past 3 1/2 hours now we’re about into the fourth hour and it’s close to 11 o’clock he said well we have nothing to do with the Walmart money card whatsoever that is a green dot banking system card Walmart is not affiliated with it or has nothing to do with it I said your name is on it Walmart money card.com is that not sell He started getting very rude with me and said I suggest that you called the numbers tomorrow it’s probably too late tonight is probably your issue and tomorrow I’m sure you will reach someone and I’m sure your money will be on there wrong again I am on my third day later and I have still been on able to reach anyone at any of the numbers nor can I get on Walmart and MoneyCard.com using my sons card which I purchased for him on May 2, 2019 ... I have thought about going to my local police and making a police report because this is fraud because there was no money on my card and that was 13 almost 13 hours later it had a zero balance and I put that money on there that morning and this was past 1030 at night so this is fraud Walmart money card.com took my money and no one at Walmart will help me? I have also tried to call the Walmart .com credit card number and they said they have nothing to do with that that’s a totally different out there once again they told me that was Greene.banking which they have nothing to do with that apparently Walmart has something to do with it because they’re selling their cards and they’re keeping peoples money so I would really like it if someone could reach out to me from consumer affairs which I tried to post earlier several hours ago at 12:15 today I tried to post three or four Different complaints about Walmart.com money card and I never did receive a email from you all so I could not activate the services that you are provide to post my complaint online so the only thing I know to do now is to go to my local police department and make a fraud complaint against Walmart and Walmart money card.com /debit card.... and then the first of the week I am going to reach out to an attorney because I had wasted a lot of my time that I could have been doing something else I have worried and my 12-year-old has also worried about his trip money you see I’m a single-parent and I’m also disabled because so this $40 really was all I had for my son to go on his trip which is coming up so I really need the money back or I really need the money back so I can put it on another car because I don’t trust this company any longer I have two other cards with Walmart.com money card debit card and I cannot access those two cards either something strange is going on with this green dot banking system and I am going to reach out to an attorney the first of the week and I am going right now to do local police department and I am making a fraud report and I hope you at consumer affairs can help publish my complaint and my photographs that I sent you between 1210 and 1245 pm today. Because other consumers need to know do not buy this money card or you’re going to lose your money and if you have a Walmart debit card you are probably not going to be able to access your friends for whatever reason I don’t know thank you very much for your time and your help ...I hope you do publish my complaints once again thank all of you for your help sincerely
Review by Skydivefred Schassar7 months ago
I called the customer service to change my address since that option was blocked on the online account management portion. There is a two step verification process before I can access my account online, still because of security reasons they claim I am unable to change my address online. I needed to call customer service. I called customer service who told me that because of security reasons I needed to take a picture of my drivers license and a current bill in my house that shows my new address and email it to them, an account manager would review my request and decide if one my address would be charged on my account and if a new card would be sent to me. This process could take up to two weeks. I called multiple time to check the status of my request and the customer service representatives hung up on me multiple times.
This company know that majority of their customers are ** so they come up with these ridiculous clause, if there's online access which has verification process, customers should be able to change their address online as advertised. This is the worse card and I've never been so humiliated and made to feel like a second class citizen and denied access to my funds. Please do not buy this card! You will regret it! Stay away from this one.
Review by Ehrabi Plotniece9 months ago
I’ve been getting my direct deposit from SSA for the past few years on the 28th of the month. This month my deposit has yet to clear, my cell phone is disconnected, my storage unit is in default and my rent is unpaid due to the delay. I’m reporting Green Dot Bank who sponsors the Walmart MoneyCard
Review by Forgonconclusion Gien9 months ago
My Granddaughter recived a Wal Mart money card as a gift. When I tried to activate it they asked for my S.S number. I told him that it was a one time use that I won't give them my S.S number. I feel that you should not have to give that information to them. Unless you plan to keep the card for future use. So bottom line I was unable to get it activated.
Review by ClareW10 months ago
I have used the walmart money card for about two years now for all my banking needs and direct deposits. I have had no issues with the card accept for sometimes being unable to use it at gas pumps and not being able to find an ATM that won't charge me for withdrawls. What I love most about the card is the ability to get my paycheck a few days earlier than everyone else. Due to the government shutdown im assuming walmart and green dot bank who is the financial institution behind the walmart money card is apparently not providing the deposits as early as they would prior to the shutdown. My VA pay which is normally deposited on the 26th of each month or the 25th if the 26th falls on a weekend has not been deposited. I'm not really complaining due to the fact that the walmart money card does pay my benefits 5 to 6 days earlier than even the Credit Unions; but it would have been nice to have a heads up about the companies plans to pay the direct deposits later than usual due to the shutdown. So for anyone out their like me who made weekend plans thinking you would have the funds to go or still wondering where your money is your not alone. I love my walmart money card but a little heads up would have been nice. I'm aware that they only guaranteed my deposits to be 2 days earlier but if you know you have been consistantly providing a service earlier than usual just inform me when changes will be made don't have the support staff make me feel mentally I'll when I call to find out where my direct deposit is. Especially when this person can see what days my deposits hit and has no reason for me as to why my money is not their. A simple notification or email would have been sufficient.
Review by Bafford1 year ago
I called about a walmart money card that I have been having for three years the card is locked and they want answer the phone so i can talk to a live person.I called three weeks ago to ask for a replacement card
They never sent ..I have had their card for three years for direct deposit...and have had several problems...after three years of having their card they tell me I need a copy of my Identity.un which they already had.walmart money card they steal benefits from poor people the employees for walmart money card dont answer the phone hold on to people benefits after they already had copy of their driver license.this is a scam because if people have benefits veteran they have no legal rights to hold anyone's money on a prepaid card because. Legally its not theirs.so the money should be returned
Review by Smuchi1 year ago
This use to be a good card. I have had my card since 2008. Yesterday, I experienced really poor customer service on multiple calls. Almost as if the agents did not want to help me. I will NO longer use this card as I am appalled with the service I have received.
Review by KokoSuze Michitsch2 years ago
Concerning the Walmart Mastercard, I was scammed by a notorious and well known fraudulent site. I'm not gullible or a newbie to online shopping, but these scammers bounced a supposed $1 signup around a few international servers until it ended up on a totally irrelevant gaming site, that automatically debited you with $400!! The scammers are Zuuvu. Head office in Panama.
Malwarebytes, a trusted anti-malware developer had posted an article regarding this exact scam. I contacted Walmartfinancialservices fraud dept. literally a few minutes of my realizing what happened to put a freeze on that charge.
Long story short, after numerous phone calls and presenting them with all kinds of indisputable evidence (including the article from Malwarebytes), they chose to take a hard stance and simply refused to budge. They wouldn't help me, to the point where I requested that they cancel my credit card. I am on income support and I sent them written proof of this, yet they still put me in collections.
Awful, ruthless company that will NOT protect their clients/subscribers!
Review by Kebryanish2 years ago
I have a Walmart Credit Card and its a good card i get 3 percent cash back online and 2'percent on gas from Walmart
Review by MelissaWilde3 years ago
I came in to deposit money to the Walmart money card for second time and when I try to make a purchase Whit it the card has been decline and then I went back to Walmart and the employees try everything they can do even try to get money Whit Cash back and nothing we call the number and put all info and rejected all and say have no money on the account, I try to get online and same thing have no access so I after all this, I look on (greendot facebook page) and realize that I not the only person who has been Theft from this bank is a lot of people who loses their money whit this bank , and I loss more than Two hours that's means I loss money and time and gas
Review by Evilpuppethead Cauldwell3 years ago
I go to the Walmart in Franklin, Virginia; the Walmart in Wilson, North Carolina; sometimes I end up in different Walmarts as I travel around the East Coast occasionally. I have NEVER seen a "working" ATM. I am almost convinced that the workers put the "out of order" sign on it to avoid counting the money every day. I have NEVER seen the banks "open"; once again, pretty sure they just do other things during the day. Something as simple as cashing a check takes forever because the workers feel the need to bounce you between their checkout lines until you find someone who actually WILL cash the check.
Terrible. Don't get a Walmart Money Card. Don't try to affiliate yourself with anything having to do with YOUR money and walmart.
Review by Cueball3 years ago
The Walmart Money Card is Operated through Green Dot Bank; nothing more than a Disorganized group of misfits!! Customer Service has to be the Worlds Worst and controlled by a group of Chimpanzees with ZERO Understanding of what CUSTOMER SERVICE MEANS!! How could such a successful organization, such as WALMART, associate themselves with the MISFITS of GREEN DOT!!! I could hire and train a possum or an armadillo to do a more effective and efficient job than Green Dot!!