It's the first time my wife and I went to a wagamama as it was always restaurant that we had both always wanted to go to. So we found a babysitter and went Saturday night at around 7:00, as you can't book we got to the restaurant and had to wait for a table. We waited outside the restaurant in a queue for around 40mints. I have no issue with this, it was busy. However there were tons of seating available, I mean loads. It's a big restaurant. We finally got to the hostess who was quite rude, and she escorted us to our table. Our waitress arrived and you could tell she was not interested, she couldn't be bothered, she did not want to be there tonight.
Next to us was a couple, the gentleman had the katsu curry, the ladies meal didn't arrive, (she ordered the beef tariyaki), the guy ate his dinner and hers still had not arrived. My wife and I ordered the chicken ramen. Our meals came and we ate them, our side dishes never arrived. In that time the girl next to us still didn't have her dinner, she easily waited 40 minutes. They were complaining constantly about there lack of meal. The same waitress just didn't care. There was a group on the other side of us that got completely the wrong deserts.
We ate our meals which were ok, I've had better ramen with more flavour elsewear. Asked for the bill, Bill came and they charged us for the sides that never came, that same waitress argued that we did and we kept saying we didn't. The couple chimed in and told the waitress that we didn't. With wagamama everyone sits next to each other on long tables. It turns out the waitress sent our sides to another table.
So we did the traditional Japanese thing and not tip. I always tip even we a lousy service. But not this time. I wouldn't rush back.
Review by Lihuan6 days ago
I was at wagamama earlier tonight and I started to think I might have turned invisible for all the attention the waiting staff gave my friend and me. We had a series of issues with our meal, including our starters arriving cold and 20 minutes apart, not being given water until after the food had been served and we had to wait 40 minutes for the bill. Never again.
Review by MyOpinion2 weeks ago
Ordered delivery through deliveroo last night came on time but cold and tasteless nothing like eating in restaurant. One order was wrong the rest was really bad. Things have started to change even in the restaurants since being bought over by an other company.
This is the last meal I shall be getting from deliveroo and hope this is not a reflection of what is to come in the restaurants as well. Total inedible food and a waste of money.
Review by Ekkachat AccuDock2 weeks ago
Visited last night party of 8, 5 adults 3 children.
Food truly mediocre
Worst though was the 20 minute delay between the first and last persons meal being served. the food was far from hot to start with so by the time the last person was served all the others were cold.
Although not a surprise, it is truly not a quiet relaxed dining experience.
Review by Uithoorn3 weeks ago
Not the same quality of Ramen that I remember tasting several years ago. Used.to it was my favourite restaurant, but that was the time of different flavours. The noodles were much better. The broth was much richer in flavour, now it tastes like someone diluted the broth adding too much water and plenty of noodles to the opint that noodles dominate the flavour. I would rather prefer if staff told me that they are sorry but they run out of this menu item. it happened to me twice in a row, so I'm not going back there again. The portions are too small for a man. My husband left the place feeling hungry.
Review by Gibrani2 months ago
Can't complement the food and service enough. Very friendly staff. Quick service and knowledgeable around the menu. Can't wait to return next month for my birthday
Review by HollywoodGirl2 months ago
We're in Westfield London and we went to Wagamama to eat dinner. Despite today is a bank holiday and lots of people (just finished mardigras somewhere in nottinghill) Our group of 5 did not wait long to have a seat.
The ordering was very fast as well. Most of our food was ready and served in around 10-15 mins and the waitress said to wait a little bit longer for my wagamama ramen.
Aside from ramen, I have ordered some dumplings as well and was happy eating those whilst waiting. My friends were happy with their food and at the same time they are worried because my ramen took really long time to arrive.
I have then asked the waitress regarding my ramen for the second time they said to wait for another 3 minutes. 6 minutes had passed and still no ramen.
The waitress that took our order went back to me and said that the ramen has been given to the wrong person. And they will make a new one. My friends already finished their meal at that point. Almost 45 minutes after they've served our drinks
They were persistent that it will only take a few minutes to prepare the ramen so i need to wait. We do not have much time as we are tight in schedule and we need to drive back home. I ended up cancelling to ramen. I've lost appetite and furious.
I'm really frustrated with the service and will not go back there.
Review by PollyRose2 months ago
amazing food arrived quickly and friendly staff. despite the echoey environment definitely go again
Review by Biskin Rønlev2 months ago
If I could give more stars I would, our favourite place to eat, Wagamama rushden lakes, great place to eat, food is excellent and the staff always give us such a warm welcome, especially Karen, wynona, Amy & Emma nothing is too much trouble.
Review by Itsangryglitchh2 months ago
Excellent service every time, I love the vegatsu curry the best! My all time favourite, would 100% recommend you try it!
Review by Quistis2 months ago
RUDE SERVICE - NEVER AGAIN
Review by Mline2 months ago
seems abit expensive for no reason these days
Review by Sahroon Garage3 months ago
I ordered a meal via Just eat , despite reading all the negative reviews. And when it arrived half an hour late, the main meal was missing and I only got the side order. I was SO angry. I had no meal, nothing to eat. And angrier still to hear it takes 10 days to refund my money!! Appalling service. Avoid at all costs.
Review by KMolasy3 months ago
Been eating to wagamama for the first time at the beginning of August. After couple of hours I can tell I got a food poison. Contacted them via Facebook, been contacted by the manager of the restaurant that disappeared after a very automatic and useless email.
No solution offered to restore my faith in the company and totally felt ignored!
Never been so disappointed.
I am devastated that my experience has gone so terribly wrong.
Review by Ikiriko3 months ago
Terrible eating experience at the Plymouth restaurant, quiet Sunday evening maximum 20% capacity, my friends meal finally arrived 15 minutes after the rest of ours (we had to ask for it in the end) , her salad leaves were rotten and I mean “rotten”! Meal had to be sent back. We are still all waiting for our side orders, asked for them two arrived one still missing. My friend finally got her meal 30 mins after we have finished eating; third side order arrived as we were getting ready to leave. Waiting staff were lovely and we got a discount but a God knows what the chef was doing. Won’t be going again ☹️
Review by Lethie3 months ago
Good food, yesterday, my partner ordered Itame vegan, had a piece of chicken at the bottom, i am really annoyed and disappointed with Wagamama, Wandsworth
Review by Avanish3 months ago
Had an absolutely brilliant evening on Friday 6th Sept - served by Sarah at the Livingston restaurant. She was great fun & gave really good service. Will definitely go back again, especially if other staff are as engaging & helpful - she really knew her stuff about the food & was enthusiastic about giving advice when we asked.
Review by MariaEgizia Jarboua3 months ago
Went to manchester honestly ordered the duck with rice and egg the egg was burnt no taste of duck too much rice i hate it nothing special and i eat alot of japanese and asian and im a chef never going back also nearly £15 for a bowl of rice? Nah too expensive also had prawns lollipop meant to be grilled was not grilled just horrible
Review by Balford3 months ago
I recently went to Wagamamas for lunch with some work colleagues and the food was lovely and quick service for our lunch break. Impressed with the vegan good was lovely!
Review by Wambura3 months ago
Good Food Every Time....
Victoria Wagamama, lovely setting, excellent service, as ever tables too close to each other and no privacy, but adds to the experience and by the time we left long queue at the door....get there before 6pm to save queues or save disappointment...
Fast and Fun.Nice
Review by Lehtoranta3 months ago
just received my order and what lovely food will be ordering again
Review by Mystro Galeoto3 months ago
I will never eat at Wagamama's again.
There were 8 of us, largely unattended for about 20 minutes, then served by many different disinterested Wagamama method workers.
The only thing on a pretty poor menu that I actually wanted to eat wasn't available. The food that WAS ordered arrived SO randomly that it was a fundamentally ruined meal for all of us.
One of our party ordered a meat dish and some rice. The rest of us ordered various items from the menu. The rice was brought to the table a full 10 minutes before ANY other food. So the option seems to be, have cold rice, or eat the rice while waiting. Eating together was not an option as everything was brought by approximately 10 different people over about 30 minutes.
We had to send glasses back 3 times because they were dirty. Full lipstick marks, not washed off.
Some mostly melted Ice-cream arrived 30 minutes after our requesting it and staff actually forgetting to bring it. This, only after we spoke to the manager. There was no offer of new, not melted ice-cream
The whole experience was unedifying, thoroughly annoying and not one any of us will be repeating.
Observation and complaint at the time was shrugged off and our not-inexpensive afternoon social occasion was just miserable.
Review by Dadeepya3 months ago
Walked in as a couple and ordered food as a couple- one meal came with a side and then waited for 7 minutes until other meal was served. Manager insisted that this was the way meals were served at Wagamamas (Lincoln). Food was good but would have preferred to eat together when both hot. First and last visit to Wagamamas. Customer service nil point- should have asked us what they could have done to make our experience better.
Review by Crowblog3 months ago
We had a really great evening. Amr our waiter went out of his way to help us choose the right dishes and now my husband is a complete convert. Excellent all round!
Review by Hillsy3 months ago
Children friendly staff, but the portions are too small