It is August 2019 and I had no idea WAEPA doesn't have anyone you can speak live with. 2019!!!! Whatever was listed below about the changes they made years ago is a huge lie. Yes, they have a number. But that number only tells you their office is closed. You can only speak to someone via their generic waepa email. AGAIN, I'm sure below I will receive a thank you for being a customer for x-amount of years and they've made changes. email or call etc... That's BS. They've made no changes. I am curious to know if folks are having trouble receiving payouts after their loved ones passed away. I have no clue what to do. I dropped FLEGI years ago to come over. But no one to actually communicate; in 2019. COME ON...
Review by Phenibutthead Chrisdeburg1 year ago
Well, I've had a plan through my father for many, many years. Turned 18 and it became my own plan. I'm now married, so I decided to add on my husband and the person I spoke with said it would be best for him to have his own plan. Cool! Fine! .. But it's taken MONTHS to get each step done. I have a thousand questions and there has been zero communication. I now see from the other reviews and comments that this is not uncommon. I'm sticking with it because it's a good price and I have that "in" so I don't want to loose a spot. But goodness! It can't be that hard to send a simple email back or maybe a letter in the mail now and then! I have no idea how much or when my next bill is, but the on line amount is my old plan... It's all very disorganized, but I hope that once I finally get it sorted, I'll just pay the amount each year and our accounts can just sit there...
I noticed there were actual customer service responses on this website, so I was hoping to find someone to help me because the two representatives I've been working with don't respond.
Review by Matpro1 year ago
I love WAEPA. I was glad I didn't stick with FEGLI for life insurance as a federal employee - it was much more expensive for less benefits, in my experience.
WAEPA has been terrific. I've gotten a dividend rebate every year, so their low price is even lower than it seems when I pay each year. Great customer service and low overhead which is why they offer such competitive rates.
Review by Rabbiyah Tarnec1 year ago
Terrible customer service. I am so sorry I got sucked into this insurance. The rate goes up DRASTICALLY and benefits decrease. It appears it's a rinky dink type of operation. GO ELSEWHERE or stay with FEGLI as in the long run it's cheaper.
Review by Tompea Koeleman4 years ago
I've been a member of WAEPA for the past 16 years and have been very pleased with their service.
Review by CStad Fantaye5 years ago
I had a simple question to ask them and it was in regards to the annual distribution of a check that is sent to all members and this generally occurs around October of each year.
Mine was either miss delivered to someone else; never sent; stolen out of my mail box, etc. If it was sent to me- then I need them to cancel that check and re-issue a check to me again.
However, of course, the only way that I am going to be able to communicate with them is through this needless REVIEW OPINION OF WHAT I THINK OF WAEPA.
I AM UNHAPPY BY NOT BEING ABLE TO SPEAK WITH SOMEONE.,
J. ROBINSON SAN ANTONIO, TX.
17 DEC 2014
Review by TWake8 years ago
BEWARE: WAEPA has poor customer service. Their toll-free line won't allow you to connect to a live representative to ask questions or discuss your existing policy. I just wanted to speak with someone to confirm my beneficiary information, just in case I needed to update it. Their web site also doesn't allow you to access your account information. So I was reduced to sending them an e-mail to their generic e-mail address but I doubt they will send me a response that addresses my primary question. I hate to think what my beneficiaries will have to go through when I die and they have to file a claim.
WAEPA is rated 3.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about waepa.org.