Very poor customer support service. I placed an order with some problems on my credit card payment. I asked for help for many times, they are just sending cas code again and again, which does not have any help. They seem don't care about their order and customers. I need their products for working, or I will never come to this company. In short, WACOM, you make your dear customers really, really sad.
Review by Tolema1 month ago
Got my wycom tablet from Jessops in a sale, I only use it occasionally when other tools don't do what I would like. Nice size of tablet and easy interface with my laptop. Easy set up.
Review by BigMajk Jhoots1 month ago
you guys are thieves, pure and simple!!!!!!
Review by Fbksha Tamicka1 month ago
Excellent brand with excellent products! I gladly recommend it to every designer, artist, student, hobby digital artist etc..
I have an Intious M bluetooth model, and I am perfectly satisfied with it!
As a designer student, the only negative thing, is that I can’t use it on my way. I would be really happy if once Wacom will make a portable drawing tablet (Like Cintiq) which is affordable for students :)
Review by Robxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx1 month ago
I bought my Cintiq 22" from Wacom.com and it has been my trusty companion for several years now. One little issue I had at some point got quickly resolved by Wacom support. I could not be more happy with my choice. Thank you.
Review by TonyJDot1 month ago
SEP 1 same day, 5 people write 5 stars.
FK fake review and fk wacom.com
Don't treat consumers as fools.
Review by Syntelligent2 months ago
It's just awesome and I am still learning but even so, I can still pull of nice works! Thank you, Wacom :D
Review by Necola2 months ago
Review by Pxearlie2 months ago
They seem to hate their customers, and their business.
Dont support their "older" $300 tablets?? That means they can no longer connect to your mac, drivers old or new do not work.
Review by Anequa2 months ago
Back in February I had a problem with my tablet which I tried to explain to Wacom via their customer support only to be fobbed off to go back to the shop I purchased the device through, just to then be told it's down to Wacom for faults/repairs which Wacom should have known about, all the shop can do is be the middle man for delivery. After telling Wacom this, they tried to back track saying nothing is wrong with my device (it's a £2700 tablet/computer that overheats to the point it's too hot to touch, charger ports are temperamental, has key features not work like thumb recognition/wheel, turned off randomly, not perform anywhere near the spec it says and the screen flickers/changes colour or even goes black). They tried to tell me it just needs resetting, which I'd already said I'd done three times so isn't a valid solution when I need the device for work. This back and forth was going on for weeks as their replying was dreadfully slow and with each reply it was like they hadn't even looked over previous emails as I was having to explain myself every. time. Fast forward a lot of stressful emails where they finally admitted my device was broke and I needed to send it to Germany for attempted repair/replacement. They expected me to pay for shipping from the UK to Germany. The device is faulty and I was expected to pay? I exclaimed my concern for this only to be told that was how it was?! I went to the post office to get a quote for shipping (with the weight/ distance and also insurance to cover the device should it be lost) and the price was extortionate!! I refused point blank to pay and finally was told that "on this one occasion" they will cover fees for delivery! But they wouldn't do it again! I then had a new device sent and lets just say I'm experiencing similar problems and this whole routine is basically starting again (being told to restart device etc etc)... Tired and frustrated is an understatement. Clearly this device range is defective (just a Google search for other reviews shows all my problems are happening more often than they should) and Wacom's customer service is just dreadful. This whole experience has ensured I never purchase another Wacom product again, which is a shame considering I've had them for 10 years.
Review by Larry Turoski2 months ago
As an architect/ designer I found my wacom cintiq companion a must have tool. Whether freehand sketching, using Autocad, SketchUp or Photoshop the Cintiq handled the task easily.
Review by Elef2 months ago
I'm very happy with my Wacom! 😍
The drawingposition I have now (upright,watching my screen), is much better than with the classic " nose in the desk" drawing. 👌🏼 Learning to draw digitally is really fun!! 😁
Review by Gabashev Ickiewicz3 months ago
Upgraded to Mojave on my macbook pro and I'm having a real hard time getting wacom tablet center to detect my "old" tablet (Wacom Intuos). I'm reading that people are having the same problem. I only had my tablet for two years! Luckily I have a Huion tablet as well that's just as old and it worked beautifully on Mojave. Which makes me wonder if the "many security features added" on mojave is the issue or is it Wacom forcing you to buy their newest and overpriced models?
Review by Madhurya3 months ago
Extremely small fonts for all menus in latest update, makes tablet completely unusable. Very bad experience! All software updates from Wacom suck.
I am forced to use the wayback machine just to download previous version!! Anyone can search for reddit.com /r/wacom/comments/8lltfb/wacom_cintiq_and_intuos_old_drivers/ to find the post by u/cgmodeler with the link. Also be sure to block all wacom .exes in your outbound firewall rules.
Review by CBShoot DeLandro3 months ago
I ordered a Wacom Mobile Studio Pro 13 ~3 months ago, and it just stopped turning on one day. Just *poof*, stopped working entirely. Want a working tablet? Nope! You only get a black screen. I hadn’t dropped it, hadn’t gotten it wet- nothing. It just decided to up and quit. So I called Wacom support in the naïve hope that they’d be helpful but guess what? This is the response I got. Despite buying this product DIRECTLY from Wacom only 3 months ago, they said the repairs would be non warranty and that I’d basically have to pay almost the entire cost of another tablet ($1451.25 to be exact) for “non warranty repairs”. Since their return policy is only a month, I was out of luck to just return the thing, too.
Not to be too dramatic but I’m not really sure how this isn’t some kind of robbery. I used to really love and have a lot of faith in Wacom’s products, but I’m going to warn everyone away from them as best I can after this incident. If you’re dead set on getting one of their products do it through Amazon or a third party that actually has decent return policies and customer service. Cause I ordered a tablet. And all I’ve got now is just a really expensive paperweight that I saved up a whole year for.
Review by Dalda Derrow3 months ago
awful products (PTH651) and even more awful support!!!
don't buy this crap.
The update's are a disaster. They do not work together with Adobe.
SCAM SCAM SCAM
Review by Bemis3 months ago
Fu*k this company and their software. After every single driver's update something doesn't work propeperly.
Every day I must restart my mac because at one moment the wacom tablet start react different on gestures (it's zooming instead of scrooling), doesn't connect to laptop, etc.
Horrible experience, the worst.
Review by DemC4 months ago
overpriced products and terrible drivers
Review by DavidBy4 months ago
I ordered a tablet, was told some days latter the order had failed. Told redo it, so I did via Wex who had no problems.
Next Wacom send the tablet, even though I had e-mailed to get them to ensure the order had been cancelled.
They sent a return label and it got back to them 28th May, no refund as yet all I get told is "the contents of the box will be checked. After this step is complete, we will issue the refund in the next 15 to 20 days" This is over a week and nothing has happened.
The mess is entirely due to them and they refuse to repay the money wrongly taken for an order they said didn't exist.
Review by Cornez Beeath4 months ago
Love the product!, easy to use.
Review by Suskic4 months ago
Most complicated piece of software i have ever encountered. I have yet to get my Intuos pro to be registered by the computer, and it's been 2 years... No-one seems to be able to help, because the software requires a doctors degree.
Review by Jenniflower4 months ago
I really regret the money spent on Wacom. It was my second wacom computer and second wasting of money - Companion 2 and MSP stoped working after 1 year of use. Very poor service maintenance - repair center only in Germany- and it’s really bad, because i must spend a LOT of money on shipping and custom fees. Why I should pay this money, if you guys can’t support service in each country you sell your products?? My 5000$ have been wasted pointlessly... i can only chop vegetables on both of my Wacoms today !
I must buy a new computer again now and I’ll never ever buy wacom products anymore. Huion and XP-Pen have much better service and displays are much cheaper. Thank u Wacom for quality of ur products.
Review by Mromero Rismarwanto5 months ago
What an awful company and what poorly made products!
I am still in shock. After having used Wacom products for many years and mostly to great satisfaction, I recently started having massive problems with all my four Wacom Intous Pro tablets!
Nothing - and I mean NOTHING - works! Drivers are poorly written and it is impossible establishing a connection with the tablets for more that a minute or two at a time - regardless of which of my four tablets and three Macs I am using.
The Wacom "support" is both rude and to no help what-so-ever, categorically denying to take responsibility for the problems, they themselves have created.
I am now looking for alternative products and I shall never again buy or use a Wacom product!
Review by AnnieJK5 months ago
New products seem horrible, quality control out of window. I've been a customer for 12+ years.
I pre-ordered wacom cintiq pro 16 a year and half ago with 3 year warranty. USBC sucks. But I got used to it and I liked it.
Then over a month ago trouble begun.
Display sensors begun deteriorating to the point where I couldn't use the tablet anymore.
I contacted support and after sending all information, ID, proof of purchase, pictures, videos, even a utility bill they agreed to send me refurbished one. It arrived fast, broken.
There's a loud buzzing rusty noise coming from it, upon restart the touch buttons stop working, pen stops working, it draws in hovermode without pen pressure, tablet lags when turned on sometimes... basically a nightmare.
Customer support begun ignoring me, I called every few days and previous "agent" would disappear and new one would give useless advice. A month later I still do not have a working product. It's unacceptable for someone who uses the product for their job, to make a living.
They continued to drag things out on purpose, as if they're attempting to make me give up. I live in EU and I purchased the product with a warranty... I did not agree to get a piece of used broken junk as replacement in case the tablet broke down.
I contacted company I purchased it from and they gracefully agreed to attempt to repair my original or replace it with new one in the event it cannot be mended.
I will ship the refurbished broken replacement back to them. I feel only sorry for whoever receives it next.
My next tablet will not be from wacom. I didn't spend so much money to be scammed and cheated. I will give huion tablet a chance. Wacom isn't what it used to be.
Review by PQMc5 months ago
It's my worst experience with a computer! Excuse me, W A C O M are you completely crazy or what?? Why this insane price for Mobile Studio Pro if it cannot handle even editing the lightest photos in Photoshop?? It's incredibly slow and reacts on clicks or any other action with a huge delay. Every freaking time! Too weak computer for being so expensive. It's not only my opinion. I personally know lots of people who said that this model is a true disappointment. At least, W A C O M, be honest with your customers! It's stealing what you do... Inappropriate way of doing business!