We recently updated to the latest version of Goldmine and it has been fantastic working with Mark at W-Systems. He is clearly an expert with the program. It was a smooth update and Mark also helped with bells and whistles after the fact. Couldn't be happier!
Review by Cavella4 months ago
I have worked with W-Systems for several years - first in a partner collaboration relationship and now as responsible for the CRM installation in a company where I widely use various plug-ins provided by W-Systems to extend and add advanced functionality to the user interface. I have worked with virtually every department at W-Systems - from Support to the CEO and everyone, without exception, has shown a willingness and extremely flexible attitude to assist me with the challenges I have had. At the same time, W-Systems is more than responsive to suggestions for enhancements to their products and I have, more than once, within days received new versions with upgraded functionality as suggested. To that extent, I can highly recommend W-systems.
Review by Wierstra Ramberan4 months ago
All our requirements, expectations and concerns were provided to our local GoldMine representative in detail prior to making this purchase. We were assured that there was nothing to worry about. Their proposal included the cost to purchase the software, hours to get us up and running, training, etc. We were led to believe that it was a turnkey package and as a small business we were excited to begin using this new tool. More than two years later and having spent thousands of dollars we never anticipated in additional support, we still have no clear path to going live with GoldMine. Simply put, there was a huge disconnect between what we were told prior to the sale and the reality of get GM up and running. I can't tell you how many times I've heard, "well that was the sales answer to your question" when saying "but we were told this wouldn’t be an issue". My hope in writing this review is not to give GoldMine a black eye because based on what we saw during the sales presentation I believe it will serve its purpose if we can ever get it off the ground. If GoldMine will do the right thing and get us up and running, I'd be happy to write a follow up review of how we like the software itself.
Review by Darin5 months ago
This company is amazing. The level of service, the attention to detail, and professionalism are hard to match. I would recommend them to anyone, without hesitation... in fact, I do all the time.
Review by Loflin5 months ago
The assistance we receive from W-systems Corp is excellent. They are very knowledgeable and helpful whenever we reach out.
Review by Meema Maksimochkina5 months ago
Whenever I reach out with an issue it is addressed in a professional manner and for the most part in a quick time frame. I mostly work with Kyle and he is absolutely wonderful!
Review by Mr can5 months ago
Mark Thudium has always been quick to respond to any of our Goldmine needs
Review by Sress Vavrecka5 months ago
Exceptional Technology Partner! W-Systems is one of the most professional companies I have worked with in my career. They employee top notch people who understand the industry and the business of the customers and partners they work with. They are quick to execute on new products launches and product updates and are always willing to go the extra mile to support customers and partners. The marketing and sales department are very knowledgeable and personable and it was a pleasure doing business with them. I would highly recommend W-Systems for all business needs and partnerships.
Review by Fioni5 months ago
W-Systems is our 2019 Global Reseller of the Year award recipient.
From my personal interactions with the team members, I always find them highly professional, a pleasure to work with and very talented. They really care about making the solution fits customer’s unique needs and I would definitely recommend working with them.
Review by Gurbhej5 months ago
W-Systems team is the perfect choice!
The W-Systems team is one of the best options you have nowadays on CRM implementations - a great group of professionals, pristine services, and a true gem of the market. Highly recommended!
Review by Yushani5 months ago
They're very useful extensions, too. To my knowledge, nobody else offers this. In the times I've had to reach out to them for questions or support, they have been very quick to respond and exceptionally helpful. I would strongly recommend them over others.
Review by Aurbery5 months ago
Overall the experience was perfect for my needs. Just through email, my rep was able to provide me with articles that assisted me with my needs. Every question was answered and I can now easily duplicate and apply what I learned to different issues. Quick response times and easy instructions!
Review by Yonidass Monsalvete6 months ago
Very pleased with quality of service and professionalism.
Review by GMBev6 months ago
I worked as a graphic designer for the company W-Systems Corp. on many projects: tradeshow booth and banner design. That was a great experience: communication was kind and clear, we share our ideas about the projects and we created together excellent final results. We will work together again, and I'm looking forward to the new projects with such a good client.
Review by Maliana6 months ago
Great Service, always there if you need them.
Review by Pragadishw6 months ago
No issues. Everything worked out smoothly. Easy to work with. My only feedback would be to increase communication throughout the process. Sometimes I felt in the dark on what the status was of my request.
Review by TeiKay6 months ago
I have been working with Fred Block for probably 15 years. Fred is super helpful and very responsive. We are lucky to have him to support us!
Review by Julbert6 months ago
In the past, we have had discrepancies over communication and billing, but more recently they have improved upon this and we have had a very good experience! They respond quickly to issues and are always friendly. Knowledge is at the required level.
Review by Nihcaj Derrow6 months ago
W-Systems is professional, provides a great service and has the experience we need.
Review by MTambwe6 months ago
Mark Thudium has been my point of contact for approximately 2 years and he has been extremely helpful, timely, knowledgeable and professional every time. He is a GREAT asset to your business as he is to mine.
Review by EDavie6 months ago
I can always count on W Systems.
Review by Sharicka Mojca6 months ago
I highly recommend W-Systems. We have a complex solution that integrates numerous different software application and databases. This requires several different team members at W-Systems for support. Their knowledge and ability to work together provide the timely support I need. I’m not surprised there are challenges and issues with the complex technology support I ask from them, what is surprising is they always keep it working. Thank you!
Review by Zase Arrigazzi6 months ago
W-Systems is a long standing partner of ours. They are professional, easy to work with and knowledgeable. W-Systems is also very customer focused and our customers like working with them so we never hesitate to provide a recommendation!
Review by RmErvin6 months ago
Ken and team rise up to the challenge and support out ever growing business.