There inventory is out of count. Been waiting for 21 days and counting for my stuff. They keep emailing me with the same information every week. It will take two weeks for our back orders to arrive. They won’t send you email or any kind of information if you don’t ask. When I order the stuff it says I will receive them in 5 days but been waiting for 21 days. 🤦🏽♂️🤦🏽♂️🤦🏽♂️ Ridiculous.
Review by Kalesha Rayns1 year ago
Ordering was very easy! I received my shipping confirmation right away!
Review by JOFontana Wardenier1 year ago
Best Customer Service & Support. Can fully recommend VR-Speed :)
My order number: 100035593
Review by Ratka1 year ago
Great prices, sucks that it got backordered and took longer but it’s fine, customer service is great as well
Review by Monisa1 year ago
100040884 Great service and excellent prices. I would recommend this company to anyone!
Review by JTrapani1 year ago
Best price on the product I wanted, fast shipping. Great experience.
Review by Carnoustie Fovarge1 year ago
Placed two orders a week and a half ago. I was sent a tracking number stating that the parts from one order would arrive five days later. The parts didn't show up, so I emailed them four times. I never got a response until I told them I wanted a refund and even that response was crap. He told me they took a four day weekend off and I had to wait another day for the status!
This morning I received an email stating that half the parts I ordered were out of stock. The FMIC was six weeks out, the DCIs were one week out, and the inlets were three weeks out! The parts showed "In Stock" when I ordered them.
I was issued a refund for one order (I told them if they didn't refund my money, I would contact my bank), yet that is after wasting a week and a half of my time and claiming the parts were on there way over a week ago.
The second order was totally overlooked and still says "processing". Now I have to wait for them to refund me that money as well. If not, I will have my bank do it.
They don't post their phone number (the numbers you can find online always go to voicemail) so you have to sit around and wait for an email response while they already have your money.
Also, notice that ALL of their reviews are positive on their website. That's because they approve the reviews before they allow them to be posted. That is extremely shady!
Review by Nyuun Hagan1 year ago
This company is a scam. I never received my product or got a refund. I have countless emails of trying to communicate with this merchant and have been ignored so now I'm out of 1000 dollars.
Review by Sudarshana1 year ago
I've placed an order in almost a month ago- one of everything they had available for an n54. Everything was IN STOCK when I placed it on order. A week after ordering I have yet to receive a tracking order so I made contact "by email only" since there is no phone number to call, and their response was that one part of my order (fmic) would be shipped out that following week and the other part would be 3 weeks out.
Fast forward 2 weeks after the last email and have yet to receive a tracking number and again now waiting for yet another email (which I am guessing will end with another excuse on their part) but I hope for the best and plan for the worst as how thier response will determine on if I file a complaint on them with my PayPal and post all of my corrisponding emails from them.
I have learned from this: dont buy from someone you cant speak to directly so you can tell them NOT to charge you UNTIL you have a tracking number to give back, also know to buy from a reputable company to by pass such shady business practices.
Review by Timberline Kollenes1 year ago
Very fast shipping and really good prices.
Order number: #100036570
Review by Ibtehal1 year ago
I had 2 questions after my purchase and i got quick response with accurate information .
Order # 100034918
Review by Dalaney1 year ago
Review by Romer Razumovsky2 years ago
I contacted VR Speed Factory in regards to a potential order and they responded right away. I love the fact that they also support our military by providing a service member discount on there products and I look forward to doing more business with them in the future. Thanks VRSF
Review by AndreaStevenson2 years ago
Tiago gave me an amazing price on Coilovers and it was on my doorstep the very next day! Talk about 5 star service! Thanks [email protected]!
Review by MarcT2 years ago
#100019857 I recently just ordered the 7 inch HD intercooler for a e90 335i also the stage 2 intake from AFE. The reasoning why I put 4 and not 5 stars is that There could be more information and study on the intercoolers. Other than that VRSF has been a great to get my products from
Review by Arilay2 years ago
Fast and very helpful, got my ordered Shipped quick. And very fast shipping for free shipping!!
Review by Asha2 years ago
Vrsf is provides too quality parts at an unbeatable price. I highly recommend!
Review by Ralec2 years ago
Working with VRSF was extremely easy. Communication was FAST and very helpful. Will do business again. Thank you!
Review by Altrigen Ciobanca2 years ago
Best experince i ever had ordering,parts very fast and easy shipping easy process . defintley will be ordering parts again from here
Review by Hoggarth Chivrell2 years ago
I found out abouts this intake from a bmw forum page reading really good reviews. After seeing the price, i noticed it was cheaper than most sites.
What really surprised me was the customer service. I didn't get an invoice in my email, so i. Contacted vrspeedfactory and got the invoice and an email almost instantly!
It doesnt end there. I selected 2 day shipping and got it the next day!
Really amazing costumer service. Soon to install product and see how well it goes.
Review by Quontrell2 years ago
the shipping was 3 days. very fast for free shipping. product was cheapest around and fit great. customer service was fast and great
Review by Nancyjane2 years ago
Splendid. My car literally woke up and came out of the closet!
Order # 1ZW388F10343840587
N54 335i M sport.
Review by Shemek Nadich2 years ago
Made a mistake on ordering a bov. After speaking to Thiago he helped me and got my refund and the chargepipe is working perfect. Thanks again!
Review by Eunisse2 years ago
Tiago's customer service is absolutely flawless. I asked if I could substitute the black version of the BOV for the blue and he went out of his way to make sure I got the one I wanted. Also offered a full refund on my O2 sensor fix for catless DPs that I didn't end up using/needing even a year later. Top notch. I'm a repeat customer and will be getting the remainder of my mods I want that are offered from VRSF.