The customer experience started off with good and quick communicatio, however, during the actual trip a number of issues arose:
- most importantly, I was booked on a very short transit flight from Ponta Delgada via Lisbon to Berlin. The transit was less than one hour and as a result my luggage got lost. I have not received it to this day. Any travel agency should know that the minimum transit time is 90mins to avoid luggage being lost. This is not only disappointing but also incredibly unprofessional and I am left with significant damage.
- VBC checked me into my flights without asking me prior what my seat preference was. They booked me onto a middle seat for a 3.5hour journey and I was unable to change it given that VBC had already checked me in.
- The hotel room I was given in one location did not correspond to the standard and photos advertised by VBC to me. I was put up in a basic room for several nights.
- I had asked VBC to book me onto a hiking trip to the main natural wonder in the Azores, the Sete Cidades. When i received my offer, a trip was included to Lagoa di Fogo. I find it difficult to believe that a travel agency would not even know of Sete Cidades when this is the main UNESCO world heritage site in the Azores and on Sao Miguel.
Voyage Bohème Chic is rated 3.0 based on
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31 Allée Alain Gautier
Les Sables d'Olonne