Voss is an approved Brompton reseller for germany.
Ordered parts, they promptly replied with a pro-forma invoice with IBAN info for transferring money, which I did.
Then, no order confirmation, no answer to any of my multiple emails. I just thought my money was just thrown in the bin.
2 weeks later, they told me the carrier didn't find my address, with a screen capture attached.
The destination address they gave was wrong, even if it is correctly written on the pro-forma. And they asked me to contact my "post office" to resolve an issue they caused... I'm still fighting to receive my order.
Customer experience is terrible. I'll never buy from Voss SpezialRad Gmbh again.
Voss Spezial-Rad is rated 2.0 based on
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