Our spa has been a disaster. We bought our spa at a Vortex sale, and it seems to have insurmountable issues. We have had the Vortex technician out many times, and when it is finally fixed it only lasts for 4 months at a time. All in all we have had the use of the pool for a fraction of the time over purchasing over 3 years ago. Luke rang about a year ago and said he would make sure it was resolved but once again we have had months of the pool being useless. We feel we have no confidence and are thinking of asking for our money back through the Consumer Guarantees Act. We spent a lot of money for a pool to enjoy with our grandchildren, so very unhappy.
Review by XmasSofa9 months ago
Could not be happier with my Spa, thanks to all the Vortex people for sorting all the little details for me pre arrival and getting it set up etc. Def recommend this to my friends, and Im glad I didn't buy a cheap "knock-off"version. Cant get the kids out of it! Cheers, Mal
Review by Ambita Lorkin9 months ago
Absolutely enjoying our spa. Should have bought one years ago!
Salesperson asked us about our intended use and guided us to select the perfect spa. We never really thought about some of the questions asked so this made the selection easy.
It was delivered and installed with ease with a demonstration on use.
After about a week a surprise call to see if everything was going well.
Would absolutely recommend Vortex Spas
a quality product with fantastic service.
Review by LindaGary10 months ago
Well what to say, this company has given me hope in Customer Service again. I experienced professional advice and help along the way throughout the whole purchase. My salesperson was awesome to deal with. Totally recommend Vortex Spas!
Review by Giving11 months ago
We love our Spectrum and the service from Vortex was perfect from the start to when our spa was delivered. We checked out three other brands before we decided on the Spectrum and we could not be happier with our choice.
Review by Carylle1 year ago
I made contact with vortex as our 5 month old spa had white around the jets. I received a long winded email saying I did not do chemicals correctly. The installer wrote on top on chemicals what was required which we followed. Now I’m supposed to empty again! Had just filled with 1,000 litres on town meter.... update I was advised to run pipe cleaner for 2 hours then emptt the pool,now it is worse bits of sealer are peeling off into the pool, there is no point on refilling again> I have asked To talk to another person they are trying to say it is our fault, I have made contact with consumer guarantee they have provided options available to us, if the pool is not removed by Vortex as it is not able to be used...Update I received a call from Luke general manager to advise Patrick is coming Tuesday 20. Patrick agreed their was a problem and certainly not of our doing as all chemicals were followed correctly. He agreed there is no way to fix the problem and would refer to GM it is now Friday we have not received a call from GM I will phone him today as no communication.update Patrick and I have both phoned and left messages for GM to make contact..no response so far!!
Review by MissOGP1 year ago
Continual problems with my spa over 3 years very poor after sales service would not recommend this product
Review by HHaydock Kashoulis2 years ago
We cannot fault Vortex customer service. Second to none. There was an issue if the spa we wanted was out of stock so vortex upgraded to a better spa at no extra cost. Unfortunately when that spa arrived it was missing 10 jets. We were very disappointed but Vortex did not disappoint. They did not hesitate to put it right with a brand new vortex spa pool with upgrades. Again with no extra cost to us. The installer was amazing. Set up the spa pool and gave helpful information on how it works etc. I have no hesitation in highly recommending vortex spa pools to everyone. Thank you vortex for your number one customer service.
Review by Sathan2 years ago
To be fair Vortex and Michelle have come through and sorted things out after 18 mths of on going issues. They have come up with a fix and a replacement that we've now had for a few week and we are enjoying it very much and fingers crossed no more issues.
Michelle has had a great approach to get a resolution and can't thank her enough and Frank sorted the instillation and kept us in the loop.
Thanks team - time to relax and enjoy.
Review by Efthalia Derrow2 years ago
Just phoned Colleen at Vortex Spas about a broken spare part on my Vortex Gemini spa bought a little over two years ago. She scratched through a box in her office, found the part and is mailing it to me at no charge. What fantastic service - friendly, helpful and solved my problem. Greatly appreciated. Thank you Colleen, you are a star!
Review by Party2 years ago
i bought the Lap pool 1.5 mtrs depth at the home show for del Sep 17
The service was great
We brought the del forward and struck CNY
Apart from that We cannot complain other than someone to back up Sandy on the phone
Review by Taani Jandová2 years ago
We highly recommend the Mercury Vortex Spa. Thank you to Neisha who was extremely helpful, professional and easy to deal with in helping us to select the spa which best suited our family and the installation and follow up was 100 per cent from all involved. We love the spa.....I feel like I'm on holiday in a resort (not our backyard) with amazing jets that help ease sore neck & back muscles after a day at work or tramping; lights and bubbles which give a beautiful ambiance and what is great is it is easy maintained
Jenny & Peter Gliddon
Review by Pappalardo Loquens2 years ago
From a casual online enquiry over the Xmas period through to delivery and installation today , I could not fault anyone I dealt with. Niesha was fantastic with all early enquiries, Sandy handled all the admin and kept me informed thoughout and Francis delivered and installed and showed me how spa worked very professionally. All an asset to the company. If the spa is as good as the service then it's going to be perfect!
Review by Raurie Derrow2 years ago
Great service. Awesome delivery service thanks to Francis. Smooth setup and running like a dream.
Review by Rodor2 years ago
It all went well the guys that delivered the spa were great they were very helpful with any question. Happy to deal with them anytime
Review by PwR2 years ago
I had great service from the beginning across the board from the customer service team right through technical support. I love my spa and it is the the Best Buy I made in a very long long time. I have already recommended this product to a family member and friend.
Review by QzKitchenMakeovers2 years ago
Ordered my Nitro Spa after hearing so much about Vortex Spas, and managed to get an excellent deal on the day. The spa arrived exactly when promised, a couple of days before xmas, and the installation went without a hitch. I didn't realise that spas can do so much more now... I had an old hot spring spa that was noisy and gave me about 10% of the joy the new Vortex one does. My family has sensitive skin, so water quality was very important to me, so we ordered the full ozone/UV system, and use a non chlorine solution which is amazing. Every time I open the spa, I am amazed at how pure the water looks and feels.
Product and service have been way beyond expectation, thanks to you all at Vortex.
Review by Atro2 years ago
I found the whole engagement smooth - from sales through to installation. Communication was good. The spa was delivered when agreed, the companies used to first deliver and then to instal both did a great job too, a very seamless process. The spa itself is great and the instructions provided short and succinct (and clear), so that I immedidately felt confident I could run the thing properly.
Review by Solestrium2 years ago
Apart from some issues with the placement of the spare which wouldn't have happened if a site visit was done, we had an overall good experience. We love the spa pool and the delivery man and his supervisor Jack were excellent. We would advise that for any one purchasing a larger than normal spa that you do a site visit so they don't have the issues we had.
Review by Hinckley Tayenthal2 years ago
Mary was great
effective communication and fast resolution of problem with Bluetooth speaker not being installed
delivery was on time and delivery people were friendly and helpful
Review by AbsoluteEnergy2 years ago
The staff were extremely friendly and helpful.
We ordered our Vortex spa in November 2015 and due to our pool area not being completed until November 2016. Vortex spas stored our spa pool for free, for the 12 months.
The men that delivered and set up the spa pool were very professional and again friendly.
Would recommend using Vortex for your next spa pool purchase.
Review by Misrak Sirat2 years ago
Communication regarding availability/delivery date was quite poor. Delivery man very helpful. Disappointing that upon first opening of cover 2 of the latches snapped off. Pouring concrete for slab for spa today so haven't had it running yet.
Review by CustomerLH Pomerville3 years ago
Whilst i must say that we had a few technical issues with our vortex spa, Michelle and the Team at Vortex Spa's could not have been better, they really did go above and beyond the call when they came and decided that they were not happy with the spa and what had happened and decided to replace the spa for us, Vortex Spas you have one very happy customer who will recommend you on your customer service to any one. Well Done and A+++
Review by Ylber Zahr3 years ago
I like the Vortex Spas from the first time I saw them at a Home and Garden Show on the North Shore. I love the fact that there is no wood to rot, no foam insulation to be in the way if repairs are needed, and the friendly, helpful, honest way the sales representative ( who we eventually purchased through) presented the product and the company. When we were ready and able to buy, the sales rep honored the latest show special and guided us to the right spa for our needs. The customer service agents were very helpful in answering all our technical questions in preparing for the delivery of the spa. The delivery fellow was extremely competent and helpful in putting it in place and setting it up. Most of all we are completely pleased with the use of the spa and it's easy of maintenance. We are in other almost every day!
Review by Kerrylynn Sundrani3 years ago
While we had a delay of a few days in delivery - all the team were helpful and worked hard to make it right... end result a terrific spa.