Good price and product assortment. Staff are also friendly.
Review by Seeto1 year ago
Bought a helmet in Amsterdam voordeelhelmen shop within 2 weeks i noticed the helmet was faulty because it wouldn't close correctly. The helmet has a manufacturing fault and the chin styrofoam piece is glued in at an angle and pushes the visor seal out of position. The visor also gets stuck when closing. The manager of the store told me there is another fault with the closing mechanism which I was not aware of. I wanted my money back because it was sold defective and it makes loads of wind noise but the shop says they refuse to refund as I had to wear the helmet to hear the fault. Essentially i got a repaired helmet back for my money. It was less than 2 weeks old and it was made badly by Shark but i am forced to live with a repaired helmet.
Store were not helpful and customer support sucks.
In response to comment below:
First, I am the most annoying in 7 years. Thanks, it makes it all worthwhile to hear I am having the required effect. Not bad for 15 minutes posting time and a bit of cut and paste, and your right, the internet is a huge place.
Second, a quick look on your facebook page shows that the only 5 stars you get are from quick sales with no follow up work. Loads of customers who dealt with customer support gave you low ratings and that doesn't surprise me.
Third, you state it had a minor fault which was fixed within one week but it's not a repaired helmet. How can that be possible. It's been fixed, that means the same as repaired. The misplaced component was glued in place. That means it's been pulled out and glued back in again. And as for taking 1 week, you obviously forgot to tell me it was back because I only found out it was repaired, sorry i mean fixed, a few days ago. Come to mention it, you only bothered to email that the item was being fixed when my partner called to complain that we had not heard anything from you at all since handing over the helmet.
I understand your policy of no refunds if it's been worn. But when you sell me something defective from your store and i have no way of checking if it works before using it then you should be willing to be flexible with your policy. After all, you sold me a broken product. Whilst it was unintentional, you still did it. I would expect you to make the effort to remedy the situation and not just offer me the minimum assistance that you are legally required to do. That's not support, that's doing what the law says you have to do.
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