The company I work for use them and honestly we have just had so many problems over the last few months. All our calls keep dropping half way through Which makes us look very unprofessional and having to call clients back all the time to apologise. Also tying to fix the problem is just a nightmare and such a painful process. Always waiting for a call back for weeks sometimes.
Review by Nomoreripoffs1 year ago
Their phones simply don't work. They ha e been upgrading their systems forever while the phones are constantly broken and you can't receive any calls. Their technical teams are so overloaded that you ca t get through to them and they don't call back. Awful
Review by Gus1 year ago
By providing a clear interference free line which was beyond BT along with services that were only provided at extra cost by BY.
Review by PamSTL1 year ago
the worst voice quality when calling internationally
i dont recommend them. i think the market needs new companies
Review by Yeray Soineanu3 years ago
Possibly the sleaziest, greediest, and most unethical company in the U.S. They cheated me out of $175 on rates much higher than the ones we'd agreed on. I can document this. They told me by phone there was nothing I could do about it. They don't even have an email address, they don't want to be contacted, with good reason. Anyone having a significant problem with Vonage's dishonest pricing (or other ethical violations), contact the U.S. Attorney General. Something is being done.
Review by Smalltomato Derrow3 years ago
Some customers would come into our business and tell us they could not reach us. That our number was no longer in service and they thought we were out of business. We would call our number using our Verizon cell phone and the called worked fine.
As it turned out, it was only AT&T cell phones that where told our number was out of service when they called us.
Vonage service said it was AT&T's fault for not routing the calls, and there was nothing they could do until AT&T resolved the problem. The problem when on unresolved for about a week before Vonage "released" our phone number and we could switch off of Vonage. We believe it has occurred intermittently for over a year as customers had complained before.
We were unaware at how vulnerable we were to Vonage service. What a "flakey" service Vonage is getting away with. If you sign up with Vonage a Monster lurks in the background and damages your business
Review by Kalimma Kilama4 years ago
I had a phone issue and it took a while but it was not their issue, the number they gave me was blocked by an end user. The end user did not fix the issue, so Vonage issued and test a new number. Now the problem is Centurylink on the oregon coast with virtually no speeds and causes issues using their internet/modem for Vonage. Thank you Vonage, shame on you end line user, and Let the real phone companies run business on the NW coast CenturyLink.
Review by Wex4 years ago
I was a Vonage customer for some time. I signed up and agreed to pay $14.99 per month for unlimited calling for VOIP phone service because it seemed like a fair deal. From time to time when I checked my bank balance I started noticing that I was being charged $40+ and called Vonage to find out why my price had changed. To my surprise I was told that I had been on an introductory rate, yada yada yada. Anyway, they switched me back to the original rate, then months later I was back to the $40+ price. This time I contacted someone in customer service at the corporate level to let them know that I was dissatisfied with the customer service and changes in prices I was being charged. The man I spoke with was very rude, and I could see that I wasn't going to get anywhere with him. At that moment I decided to look for other phone service providers. Luckily, I found a company called OOMA that is way more cost effective. I immediately switched my service and paid roughly $100 for a service that would enable me to only have to pay monthly taxes of $6, then I had an option to pay about $70 or so and my service for the year is taken care of. It's refreshing not to have to monitor my bank account to make sure that I'm not being overcharged. I highly recommend OOMA if you've experienced the same sub-par customer service, and overcharges made by your current phone service provider.
Review by Tekton4 years ago
I write this as a warning to consumers. The concept of having one's phone service cloud based is not only brilliant, it is very cost effective, unless you choose Vonage. It is no different working with them than any other major phone provider when it comes to incompetency, service issues and over-charging. Dare I say, maybe even worse!
Vonage has serious communication problems within their own organization. No one knows what someone else has done, how to speak with another department in their own company and therefore is 100% ineffective in getting anything accomplished.
I tried setting up multiple lines for business service. Started off with 2 of our numbers, which actually went fairly well but was then "quadruple" charged by Vonage. That was 2 month ago, and with the writing of this review, still have not received reimbursement despite speaking with their accounting department 3 times, customer service twice and 2 supervisors. And that's not even the worst part.
Vonage never took the right steps to transfer our other numbers. The details of all this would take too long to go into but suffice to say, I made 62 phones calls (yes, really, 62) in a period of 3.5 weeks to try to get to the bottom of the nightmare and ultimately cancelled the service altogether.
A great barometer when choosing any conglomerate to work with is that if they don't have telephone numbers to reach a headquarters or executive offices, then you know there are going to be problems. Vonage posts a number for executive offices but its not an executive office, its simply customer service.
They also give customers the ability to write a complaint on their site, which creates a case number to be responded to within 48 hours. Tried this and no one responded. False statements and misleading customers regarding pricing, service and complaints, on a company's website is illegal but they do not seem to mind!
I'll say it again, NOT WORTH IT. Choose another provider.
Review by Madeliene6 years ago
I signed up for Vonage based on a friend's recommendation. The price seems very reasonable but I was never happy with Vonage's call quality. I decided to just use Skype. Also they have a strange system used to make emergency calls.
Review by Jayakannan7 years ago
This is the official site of vonyage. I am not to thrilled with the product but the site is safe.
Review by Hoemoor Derrow9 years ago
good company and very good web page.
Review by Saharudin9 years ago
I like Vonage their customer service is great comparing to At&t they have good price also they gave me 2 months free 4 renewing my account i love vonage
Review by Nkanyiso10 years ago
I love Vonage. Service, features, price all outstanding!
Review by Sharoncook10 years ago
Not good service.
Review by Refi10 years ago
4 Web Bugs,otherwise had great service for 2+ years
Review by KenOfFloyd10 years ago
Never a problem. 3 years now, speech to text email notification of messages is terrific. Beats the competitors hands-down.
Review by Lynlillo Basu11 years ago
Listed on www.xomreviews.com's top 500 websites list (by traffic).
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