VOLUSION IS PROMOTING CON-ARTIST WEB DEVELOPERS! THEY "RECOMMEND" PRO'S SUCH AS MAK DIGITAL DESIGN, BUT THESE "EXPERTS" PAY FOR THE PRIVILEGE TO BE PROMOTED! We were double charged by MAK Digital and took the case to Burlington County Court in NJ where a judgement was made in our favor. On many occasions I tried to bring this to the attention of the team at Volusion and received underwhelming sympathy. This company should not be recommended because they (specifically the owner Mary and her husband Drew) ARE CROOKS!
Review by Holey3 months ago
There are many technical limitations to the SEO features of Volusion.
1. They charge $20 extra per month for SSL, SSL is necessary if you accept payment on your site and SSL helps with SEO.
2. They add "_s/123.htm" to every category page. It looks bad and you cannot remove it.
3. There is no category hierarchy in the URL. This is terrible for SEO.
An example of #3: You would expect in a subcategory for the parent category to display in the URL.
You should see "Example(dot)com/Parent/Subcategory/Product".
But instead, everything is "Example(dot)com/Product_s/123.htm"
Review by Sherkita Ventris4 months ago
First of all I don't have a tremendous amount of experience with building website. Did my research and decided to use Volusion.
Learned how to use and built a decent website. Volusion has quirks and issues but with my limited experience figured they all do.
My problem is that Volusion is CONSTANTLY having technical issues. Which makes it hard when i want to work on website in the middle of the day (WHILE WAITING FOR VOLUSION TO FIX) to build/improve the website. I've invested time and money and feel stuck with them now. I wanted to get this out there for other new E commerce beginners when trying to decide which platform to use.
If i Could start over would definitely look at other options.
Review by Cheery4 months ago
Customer Support has been very difficult to reach. Good once I get through, but way too much trouble. The system used to offer call backs. Now the menus do not work well and random disconnects are common.
Review by Algy Thay4 months ago
Volusion team help me to go in the right direction! thanks!
Review by Smari5 months ago
We opened an online store in 2014 and decided to utilize Volusion for Hosting and Merchant Services. Unfortunately, we had to close the store in June 2018, so I submitted a request to close our online store and cancel our account. We had to wait for another month due to the Volusion billing cycle (no biggie). It has come to my attention, Volusion has been charging my bank account $65/month since July 2018 for Merchant Services which we haven't been using because we closed our online store. Buyer Beware: If you're looking to open an online store, please be aware that Volusion Merchant Services is a 3-year contract (which Auto Renews) each year. I called today to request a credit and they're telling me an email was sent last year to request a cancellation for the Merchant Services account. We have paid $65/month for the past 7 months -- so please don't make this mistake.
Review by Onnie Tezgel5 months ago
Always an awesome experience!
Review by Harpy Iwowo6 months ago
Functions to add products, descriptions, datasheets are not intuitive. Unless you are a professional website designer, I have found Volusion very difficult to use. Getting technical help has to be scheduled, although I think that has improved lately. I use Weebly for another application, and it is much easier to use and easy to get quick technical help. When we switched to Volusion (by importing data from a prior website platform), I ordered one of their new templates which cost about $500 based on what a sales person told me. After about a year and multiple phone calls, it finally looks OK.
Review by Jordan Kuenemann6 months ago
Used Volusion for over 10 years and watched it decline year after year..
Our eCom business started growing rapidly and Volusion did not, or was not, willing to keep up and grow with us. Their leadership has NO idea what the customers actually want, regardless of how many surveys and polls they send out. Features are dated, code is very badly held together with glue and rubberbands. When they moved from Rackspace to Google, we had a call with Google regarding sitespeed and improving our page overall, and Google gave us 10+ action items.. all of which Volusion said they couldn't or wouldn't implement. They constantly wanted us to start new stores, and offered discounts to add more stores.. only problem is we sell a real product and don't need 10 websites to sell the same thing.. they want everyone to sell dropshipped t-shirts in my opinion.
After over 10 years of selling on Volusion, we made the move and haven't looked back. Since leaving, I still get solicited for their SEO and Marketing services... yet no one called to followup on why we left, or what could have been better.
Before giving them one star, understand that I gave them chance after chance. I reached out to multiple reps and managers at Volusion and was never given a true answer.
When they released a new price structure, I wasn't able to get concrete data on if / when or how it would affect our store. Unreal!
Their downtime, and "maintenance" is out of control. Everytime they "fix" something, they break 3 other items.
We had custom code written by a Volusion certified partner, and Volusion kept changing how the API interacted, or updating things, and they said "you have to have your developer fix it", which meant more $$ out of pocket constantly to just keep functions working.
Do not build your business on the shifting sands that are Volusion. Staff is unhappy as seen on Glassdoor, and constant changes occur with account managers and technical staff.
Also - multiple hour "all company" meetings when support is effectively closed - not smart...
TL:DR - Volusion wants you to sign up for a dozen dropshipping stores with limited to no advanced functions, never call support, and put up with downtime.
Review by Gilbertina7 months ago
Superior in every way
Review by Kashinath Oldcorne7 months ago
Tech support is top of the list for all V2 owners. They are there for you to help you out for better ecommerce service.
Review by Ludwina8 months ago
I did not even get past the initial sales call.... I found volusion on an ad where their prices were not listed, so I called to learn more.. The first thing I told the agent is that I am a single person, selling a single product and a VERY affordable rate so I could not spend a lot. He proceeds to sell me on their most expensive plan knowing it was not a plan. I was so turned off, that there is nothing anyone could say to make me consider them more. Rude rude rude. Don't use.
Review by Ceja Eeri8 months ago
We've had a site with Volusion for the last 6 years. In all honesty, the platform is quite clunky, but it is possible to develop a decent website on it.
My problem with Volusion is that they are not transparent with their costs and billing. We were on their business package (not cheap) and pretty soon we had a decent amount of traffic to our site - before we knew it, the website costs were through the roof as we were then being billed for additional bandwidth - the potential for these charges was kept very quite (in the fine print). We kept our site with them - too difficult to move. Updated our SSL certificate and they sneakily added on an additional charge for 'fraud score checking' (+/- $15 per month). I queried it many times and repeatedly asked them to remove it (2 years later still not removed). Final straw, Volusion 'redesigned' their plans and moved us (without telling us) to an appropriate plan (we paid $80 p/m, they put us on a $212 p/m plan). For two months they invoiced us this amount before we noticed. Long story short, I contacted them and told them there had been a mistake and they needed to refund us the overcharge - Got a flat refusal saying that it says in the fine print that queries can only be accepted in the month of the invoice.
Volusion have many tricks and schemes to extract more money from you. Just love Squarespace - so uncomplicated and transparent, can't wait to migrate my site!
Review by Jaijay Moiser8 months ago
Yes, Shay was very cool. She kept asking me if it was OK to put me on hold while she checked with the technicians regarding my issue. She always came back in a timely fashion and didn't transfer me to another person, which I really appreciate. My problem was resolved and the site is running smoothly. I've been with Volusion since 2013, and customer service has always been stellar.
Review by Nawaaf9 months ago
Excellent service. Received all the needed help to get my site appearance and functionality to way I wanted it. Great job guys and gals!!!
Review by LinB10 months ago
I have been with Volusion for over 5 years now and I hope to be here another 50. Please don't change a thing, Volusion is perfect.
Review by BlueTyger Yankey10 months ago
Their staff of experts have been very helpful during my first four calls to them and I'm sure there will be many more.
Review by Laique10 months ago
too easy to make human errors on this for example changing shipping status affects the entire order
Review by JeanL10 months ago
The online "chat" techs have been absolutely great. Solved my problems and are going to help me with a special "tweek" that I need done on my site. Should be ready to publish shortly.
This is my second website created with Volusion. My last one, was jam packed with products with lots of size/color variations, and they helped alot with that one as well.
Review by Jaymie10 months ago
Excellent customer service!
Review by Tudorache10 months ago
Changed pricing package on me with no consideration. Horrible customer service. I'm looking else where for my ecommerce business.
Review by Snowbird Harenne11 months ago
Good platform but slow and very quirky and make working painful, slow and frustrating. Eventually ends up ok
Review by Brovko11 months ago
Excellent site and wonderful people to work with!
Review by Wandrnjohn1 year ago
I have used Volusion for many websites dealing with eCommerce and corporate information. While there is a learning curve and it's more difficult to use than a website creator like "Wix", once you get the hang of it, you can really build a website that suits your every need. If you get stuck or are not sure how to do something, their team is always available and ready to help. Most issues the support team helps out for free. If you want a complete re-design of the website, their design team is amazing and pay attention to detail. The SSL certificate included with your plan makes your website secure and trusted and their built-in SEO tools can really make or break your business.