Ordered from void hawk on 9/1/19. Web site states item shipped within 3 business days. It is now 17 business days since order and still no merchandise. Called customer service ,no response. Sent email again no response. Want merchandise or refund.
Review by Amstar4 months ago
I have owned my Voidhawk for a few years and use everyday almost. I have 4 in total and they all suffer from the same problem. The product is good until it goes wrong the customer service has declined drastically. The switch often goes wrong. Initially when I managed to contact them they sent replacements, now I can not get hold of them and I have just 1 working switch which I have to swop between them which is incredibly difficult to do when it's raining, I am carrying items and have a 100lb dog on a leash. Numerous emails, telephones messages and still no response. I would pay for them, I am not looking for freebies. I have even tried to find the manufacturer of the switch so that I could replace it myself but there appears to be no markings - if anybody knows then please let me know.
Review by Zoe Siap1 year ago
I already owned a voidhawk velociraptor light. Ordered another one because I liked it so much. Also ordered charger with it. Charger came without a cord. This makes the rechargable batteries useless. I Need The Charging Cord. I called the number on the invoice a bunch of times, no answer ever. I have emailed them too. No response. Customer service should be as good as your product if you want repeat business. SEND ME MY CORD TO THE CHARGER I PAYED FOR PLEASE!
Review by TopTalent1 year ago
Called VoidHawk twice and emailed once to get customer service, but no response. Frustrating because the voicemail says that VoidHawk will respond within 24 hours. I wanted to call about a bulk order discount which I did not end up receiving because no one responded to me. Also shipping and tracking information was not sent to me until days after the flashlights had already arrived. At the end of the day, the Velociraptor V3 flashlights that I received were all working. I have used these flashlights before, so I knew what I was getting.
Review by Bublik1 year ago
No customer service! Flashlight out of the box worked great for a week or two; called customer service; actually got someone who suggested a few things to check; figured out the tail piece switch was bad...Have called back over twenty times; left messages; no response. I would even buy a tail piece extension with the switch included to add a third battery and extend run time; but not so sure they would respond other than just taking the money......
NO CUSTOMER SERVICE.....HOW CAN THEY STAY IN BUSINESS?
Review by Vilina1 year ago
Best flash light I ever own. I purchased my first one through Amazon and then several directly from VoidHawk. Problem now is I can't get them to return my phone calls or respond to my emails. Have been trying to reach them for over two months.
According to Amazon their out of stock and don't know when stock will be available. Best guess I can make this guy is either out of business or don't care about his customers. Don't make the mistake I did and purchase anything from them. Great light, terrible service!!
Review by Mehere1 year ago
On April 5,2018 I ordered batteries for my t-Rex 2 ,the batteries did not correct the problem with the light I have called voidhawk two times received a recorded message saying they would return a call in 24 hours I also have sent to e-mails and no responds. The batteries cost $49.95 plus $10.00 shipping as the light that I received December 2016 cost $100.00 plus I would at least like to return the batteries.
Review by Jamoson1 year ago
I've bought three of these flashlights. One for a gift and two to replace others older flashlights of high quality. These flashlights out shine all the others. Easy to hold, brilliant light and the batteries last a long time. Highly recommended. I aways have one for easy access and availability in the house and one in my pickup. Planning on getting another one for the auto.
Review by Liujing1 year ago
These flashlights are amazing ! We started with one and now we have 3. We use them every day. The 1100 lumens is very bright ! The only problem I have ever had was I had one charger that wouldn’t work, they mailed me a replacement that week, their customer service is great. I will be ordering more of these because they make great gifts.
Review by ShakinahKhan1 year ago
I bought a new flashlight off of you a month ago and it hasn't work since day one. I have called and I have emailed no one will answer me. I have bought from you in the past with no problem. But this is totally unacceptable.
Review by Geanette Ernestopapa1 year ago
this is my 4th light the last one failed and i liked it so much i bought another the promlem with this one is if yiou trigger the switch it works fine but if you brush against the button even without pressing it it will advance to the next stage. a real pain. my last one also had a problem with the switch and would not light without adjusting the rear switch
Review by GDawson1 year ago
Worst customers service I have ever experienced with online shopping.
I bought a flash light that was sent to me with out the rechargeable batteries I tried calling them several times no one answers the phone and no one returns the call even after the 24 hrs their voice mail box suggests.They just simply don't care after charging your credit card.
Review by Doylie Pandele1 year ago
I purchased for my Grandson who is in Army serving in the Middle East, he wanted a small light with a red lens...he says it is just what he needs to do the job...don't know if the blue and green lens will be of value to him.
Review by Dannyp1 year ago
Using the Veloceraptor and have had no problems with the flashlight or battery life.
Bought a second set of batteries to extend
use time..approx. 3 hours + per set.
Quality on both the flashlight and batteries exceeded my expectations.
Have no problem enthusiastically recommending Voidhawk
Review by Elken1 year ago
The best flashlight on earth thanks
Review by Breidge1 year ago
I work residential remodel and repair, I use that flashlight everyday sometimes all day.
Not had and problems, had them for years.
Best flashlight I have ever owned.
Review by Herda1 year ago
Great piece of gear. Original batteries had a short service life. Replacement batteries came promptly.
Review by Kansupat1 year ago
I bought one flashlight just like this a couple of years or so ago and it worked until just recently. So I bought another one. This one has quit working. I have used the batteries in another flashlight so it doesn't seem to be the batteries. I just placed an order for new batteries. If it doesn't work when I get them, I will let you know.
Review by Quaneshia1 year ago
That good product, but very hard to contact and communication by phone not answer not even left voicemails not responded and also by email too
Review by TheCatsBark Taksaoui1 year ago
Best flashlight I have
Review by Karsmina1 year ago
Great light. The new charger and lens are much better than the old version.
Review by Weasle1 year ago
I own 5 Voidhawk flashlights and also buy them for friends and family as gifts. They are great quality and the flashlight beam is far ahead of all competition. This is the best flashlight on the market, hands down.
Review by JanC Majumder1 year ago
One of the best and brightest flashlights I have ever used. Great prices too!
Review by Limoico1 year ago
Excellent product!!! I got several VoidHawk flashlights and help me a lot on my job.
Review by Donathan Kaupers1 year ago
I’ve purchased the mini-raptor, vilociraptor and the T-Rex 4C and all are 5 out of 5 stars in my book. I’ll never go elsewhere for my flashlight needs. All 3 lines have the same quality and I just can’t say enough other than yes I would buy again and recommend to friends and family!