Wouldn't not look at my phone when it was under warranty because I didn't have insurance , no damage to the phone just a software issue , I had to go buy a cheap phone because the wanted £300 to fix the phone before even checking what was wrong with it , now I am sim only paying for a phone that is no good , and now they have increased my bill and said that's the best option for me , absolute crooks , would never recommend or use vodafone again , customer services was of no use just kept sending me links to there website or forcing me to pay £400 to upgrade my contract early , no wonder your rating is so shocking just as bad as BT
Review by Sallai1 year ago
useless like a rock
Review by GPeterka Lerow1 year ago
Customer service agents will say anything to fob you off. I've been waiting for a £100 refund for a year now. Bad customer service and also bad reception. They are happy to flood you with marketing emails to buy more bad products but not happy to help resolve any issues as long as you pay them
Review by Nikith1 year ago
Just like someone else my nhs discount was not applied after upgrading my phones in store. I showed I.d at the time and constantly chased them for 2 years but never got the discount.
I cancelled my contracts in sep 2017, and was told they could see the discount should have been applied and that I was owed £342 and it would be paid in 3-5 days. Never saw a penny so done the chat help in October again told I would be refunded. By early November I got fed up with it and done a formal online complaint that has been under deadlock review, I was offered a £75 goodwill gesture payment. Am not taking their offer instead I have taken it to the ombudsman as Vodafone are a joke! Also to top it off my last bill in September was in credit but I was never told or refunded it. I asked for copies of bills today to and told them that my last bill was in credit and a refund would be coming.
This company needs shutting down as they rip you off, promise refunds and discounts then deny all knowledge of it.
If you have problems I would complain by email ( details on their site) then raise it with the ombudsman as they will just continue to push their luck!!
Review by Neurys1 year ago
I have to alert any traveler who uses a Vodafone phone or card in Roaming to have the most careful. With my Data Usage turn off and under free Wi-Fi at my Hotel in Pattaya (Thailand), I was "charged" with a bill of 1.956,48 Euros in a creative 144MB at 55 minutes, while my Data Usage report in phone shows only circa 5MB. My complaint was refuse at beginning with a single sentence from Vodafone "...the numbers we give are correct...". Then, after complaint to National Communications Authority they ask me to pay "ONLY" 1.000 euros. So, to avoid surprises from these burglars, ask to suspend Data Usage before you leave your country!!
Review by BcheckPSN Katsuda2 years ago
Vodafone (potential) customers BEWARE: Do not allow the salesperson in store to [incorrectly] activate your mobile Wi-Fi device for you. We received an unexpected bill for £756 two weeks after the salesman failed to activate the cap on our device to ensure only 50GB of data was accessible as he (and others) had assured us was the case. Unknowingly we used an additional 30GB of data over two days - hence the £756 extortion costs (yes - 'extortion' is the correct term in this case).
Should you find yourself in a similar position - with sales staff making misleading omissions in their sales pitch and follow-up - expect no come-back from Vodafone ( including Nick Jeffery, the Chief Executive). Apparently their 'hands are tied' - something a senior member of Vodafone's own Customer Relations took exception too. We were advised by the latter that the public needs to be aware that Vodafone 'has no systems in place' to put right such wrongs. Your only hope is if you audio record every conversation you have with Vodafone sales staff if they mislead you (not all their staff do) - then you will have the evidence the Ombudsman requires.
We are interested in hearing from other Vodafone customers who have had a similar experience as we challenge the profits made from such misleading omissions and sales staff incompetency (whether accidental or for reasons unknown). The latter includes failure to supply the appropriate written information for a device's usage at the point of sale. Please share your experiences to help prevent others falling prey to Vodafone's misleading practices.
Review by Westronics2 years ago
Over charged by about £450. I called customer services to complain as I had not used this much data usage to incur such a bill, and in the first instance they assured me that something could be done to reduce the bill. Come the end of the month I find nothing was done to reduce the bill!! I called them again and was met with an entirely different response. They were rude and exclaimed that there was nothing I could do, everything was my fault apparently. I rang and rang repeatedly to fight it and it came to no satisfactory conclusion. I then followed directions to make a formal complaint after a year. They exclaimed I was not over charged by £450 but in fact "just £400" which is wrong, and the best they could do was a meager 10% refund of £50. I consider it a joke at an attempt to settle a complaint.
Review by PFerguson2 years ago
Charged me when I wanted to end my contract plus unhelpful customer service on the webchat forum. DO NOT SIGN CONTACT WITH VODAFONE THEY ARE A WASTE OF MONEY LET ALONE SPACE!
Review by Weizhao Sommeso2 years ago
Went with Vodafone originally as they had the best deal and tariff, especially as the wife and I got an NHS discount. Having visited the shop in clacton we were told that Vodafone had just won a home office/military contract and as such the coverage in the U.K. would be in the late 90% + coverage of the country......
Staff were fine but unfortunately that's where anything positive about Vodafone stopped.
We never got billed correctly for 9 - 12 months .. overcharged, discounts not applied etc etc. Constantly on the phone to customer services which is absolutely painful if you've ever had the displeasure of contacting them. Rarely do you get an assistant that you can understand and after many hours spent sorting out the bill and vodafone 'resolving' it ... only for it to happen again the following month.
The network coverage was average at best, even after several months, nothing changed, the coverage did not improve in the area I lived and visited. The story I was told about all the new masts and coverage was either a complete lie or massively over exaggerated.
I think we had a calm period for a few months but then comes trying to leave them.... after two years we couldn't wait to leave and I gave the full notice period.. asked for a PAC code (that was my biggest mistake).
I got the code, cancelled my contract (October 2016) but in the end, my new number was a good one so I kept it.. didn't use the PAC code.
Noticed that I got a £40.80 bill in November for a phone that i cancelled a month ago? Strange as my bill was normally £34.70..... phoned them up, went through the pain of customer services again and they agreed that vodafone had made a mistake and offered a full refund. We made sure they knew the PAC code wasn't used and that the account was CANCELLED. The call ended positive, refund en-route and contract confirmed as cancelled, but we never saw the refund?!!
December went and passed without issue but then January came and another £40.80 went out? Again my bill 'WAS' £34.70 so they failed to add the discount again even when over charging me!
On 9th January 2017, called customer services again... spoke to a lady who had a very strong accent and she put me through to a department (couldn't understand which one, but is was the obvious 'end of the line' I'm just going to talk over you and disagree with everything you explain to me department). Both the wife and I tried to explain our dilemma and over charges etc, only to be told that we should never have been offered a refund as that was 'illegal' . . (Not that we got it) and that we should have called Vodafone 30 days after not using the PAC code to cancel the contract? Albeit we cancelled the contract in October, again in November .. didn't get charged in December but got charged in January for a contract that ended in October and wasn't used (no activity on the account of course).
The lady 'Nora' who dealt with us was single handedly the most obstructive, unhelpful, belligerent and ignorant individual I've had the displeasure of speaking too. Failed to listen to us, didn't care, said it was all our fault and we should refer to our terms and conditions! After a 41 minute call, Nora offered us a 'goodwill gesture' of £20!!!! Despite the £81:60 they've taken from us for an account that was cancelled and clearly not being used!! Unbelievable ..... Vodafone has worst customer service of any company that I've used, they're incapable of continuity and deny any wrong doing, they go back on their words and leave you gobsmacked!
You have been warned, use them at your own peril! 😡
Review by KrBe2 years ago
BT are the quagmire swamp of the fixed-line and broadband world.
Vodafone are BT's equivalent in mobile.
I've experienced no end of lying sales reps.
And the customer service. Well, perhaps I should rephrase that.... WHAT CUSTOMER SERVICE ? Its non-existent.
Avoid Vodafone at all costs !
Review by Snouber Kadakia2 years ago
Vodaphone should be investigated for scamming customers I got billed a £100 for Internet that I had supposedly used while all my Internet usage was at home with virgin media wifi which is one of the best in uk when I complained vodaphone claimed that in the small print on contract it stated if using wifi you should turn of data on your mobile, something so absurd I've never heard of it ended up cancelling contract they never asked me to stay and I was happy I was away from a company who doesn't care about its customers.
Vodaphone is a company that will give you terrible service and rip you off in process be careful go for a network that cares about getting custom.
Review by Nishna2 years ago
The worst service I've ever got. I have been trying to open a new line for the past 2 weeks. I have been promised the line to be up and running within 24h for the serval time but nothing has happened. I spent several hours on the phone and in their branch but could not get anywhere. Worst provider ever!
Review by Yasudtama2 years ago
Last year i upgraded my phone and got charged twice for two accounts it took me about 6 weeks of call centres and false promises to get my money back i reluctantly upgraded with them again this year again WHAT a mistake.
I upgraded my phone in September (this year) of which i added the vodafone advantage scheme on to it. I received a conformation email and thought nothing of it. First bill came out in october charged me full wack. Called vodafone on a couple of occasions said whats going on got told twice the money would show in credit online/my vodafone. THIS DID NOT HAPPEN also my VAS discount still didnt get applied. I called a 3rd time nearly 2 sundays a go spoke to a chap who said for the inconvenience he would credit my account a further £79 for the inconvenience. What a surprise 1 week and 3 phone calls later still nothing and when i brought it up no notes had been left and was told a voice recording of this would take place to see if i was telling the truth.
Today my bill came out for £65. broken down this was £69 for by current line and somehow £10 for another line I cancelled in september and still got charged for it today. this was then brought down by the £13 i was overcharged for last month.
Why is my VAS discount still not added ? ( the gentleman i spoke to today has told me to re apply for this again I WILL NOT THIS IS A JOKE!!!
Why have i been charged for a line i cancelled over 2 months ago ?
Why did money come out my account when i am £79 credited on my account.
Looking on trust pilot its a long list of bad reviews none of which have been replied to or any of which look like they care to rectify i will certainly not be upgrading next year. No longevity or care for such simple tasks.
Review by Golda2 years ago
Lost faith with Vodafone but since upgrading my phone so quickly to the iphone 7 I am delighted with the whole service. I complained that phone not working properly so after a few phone calls they agreed to upgrade free of charge and now all working brilliantly. Thanks
Review by Duggan Serpent2 years ago
never have I been with a network that has over charged me on so many occasions. the fact that they have constant errors on the system which they don’t even understand is frightening. they are probably scamming hundreds and thousands of people by constantly over charging them without them even knowing. The fact that they knowingly charge people £25 per GB that they go over there tariff is daylight robbery. I could go on about how poor Vodafone is but would be here forever, they should be reviewed by Watchdog.
Review by Sevuloni Lecostiene2 years ago
Aweful. I cant wait for my contract to end . If i could get out of it i would.
Check your bills everytime.
Review by Compara2 years ago
Absolutely shocking service, got an upgrade a week and a half ago and was told it'd arrive the next day, needless to say it didn't. Rang them to enquire the following and they claimed u hadn't confirmed my email address and that they'd post it right away, that I would arrive in two days. After 4 days, still no phone so rang again and they said they didn't know what happened and they would post the phone to be delivered in two days, another 3 days later and I still have not received my phone. This is appalling service, how do they expect to have customers carrying on like this? After the end of this contract I will without a doubt be switching network.
Update: After having to ring 3 further times today, only on the last call was I informed that I will not receive my phone for another month as they do not have any to post out. Do Vodafone really call this service because I certainly don't. I am absolutely disgusted that I was not told this the first time and that I was lead to believe that I would have my phone immediately the first time, the second after two days and the third after another two days. Again only after 3 calls today was I told I wouldnt get my phone. The first individual who answered said he would ring back but 3 hours later hadn't and still hasn't 5 hours after the call was made to him. I reiterate my point that I will be changing network and may consider terminating this contract effective immediately. Absolutely shocking and disgraceful service from a company.
Review by Coomimi Kasimovo2 years ago
My son has had nearly £400 stolen from his account by Vodafone, they Emailed me promising to pay it back, nothing, call them again, only to be told it never happened, told it was going to be sorted, still nothing. They are liars and thieves, Please Please if you love someone DON'T buy them a phone from Vodafone for Christmas, they are rotten to the core.
Review by FourEver3 years ago
The worst service I have ever received. I was told that it would take 24 hrs to open up my new phone line to which it took 2 weeks of them lying to me every single day with another promise each day. I wasted so much time on the phone speaking to several different people! Terrible service!
Review by Liquidate3 years ago
It is impossible to make changes to your settings on their website. Extremely difficult to contact for service, and if you do, they charge you money, even if it is their fault.
Review by Comfort Metchem3 years ago
Terrible company been with them for years and they used to be really good but the last 2 years they have gone massively downhill. Meant to get really good signal round where I live but don't so asked Vodafone and according to their customer service team they are doing improvements - that's a lot of improvements but still terrible signal.
Customer service is ridiculous!!
I have two contracts with them and they charge me things on the bill that I don't even remember doing so I speak to them about it and they avoid the question.
Put a payment through this time on the internet system, called the helpline 24 hours to see if went through OK as on the Vodafone app says I still hadn't paid the bill and the lady says takes 48 hours for it to come up on our system. 3 weeks later get a email to my partner (it's in my name though) to say we will be cut off if not paid. Why not tell me sooner? Why not email me the account holder? So it's their fault but nope wouldn't admit it. Paid 60% off but wow at least admit it was vodafones fault!!
New network when I can upgrade now though!
Review by Aircrew3 years ago
at least EE do compensate) these left me in barcelona with out data nor able to contact,The slob in store would NOT help in Barcelona and told me too ring up!
After going in the shop today,Joke that was i been lied to many times on and off the phone,and the sim that I did ask for to change my mind after 30 days was not applied.One in store decided to put in some other garbage not asked for.
We have NO rights as far as they are concerned...well lets see about that!
All's that i have had is lies and misleading information so i wrote to there customer comps department. ME being ME I WILL if not solved go to OFCOM and Trading Standards(which gives them an awful review stating that they have the most complaints!
Whether your black or white,Disabled or not ,this company lies,there automated service does not even work properly,in the meantime we loose all around.
! advisor has said sorry and thats all- whilst 1 other on live chat,whilst dealing with the person,gave me 500mb of data (that is not applied yet!...to go with the rest I have NOT used,
Never again BUT will take furthur action.Refuse to be treated like this!
Review by Markbrown3 years ago
I bought an I pad from them 2 years ago with one years line rental internet usage for the I pad. at the end of the year I gave notice to end the contract as per the contract for the internet usage. They ignored my numerous requests and continued to charge me, I wrote to them, called them, sent recorded delivery letters and even took a day off work to go into the store. Unbelievably in the store, they agreed that I was being ripped off and to add insult to injury they said they couldn't do anything because stores are just sales pitches!! great! After I kid you not 6 months, I got the Ombudsman involved. Finally I got a letter agreeing to end the line rental contract, no compensation but just gave me back the money they had ripped me off for by crediting my bill. Still waiting on the letter of apology as requested. My phone contract with Vodafone ends in 2 months. I can't wait!!!! Sooooo looking forward to getting rid of possibly the worst arrogant company I have ever had the misfortune to deal with. Been a supposed valued customer for 10 years. My advice, if you having problems get the ombudsman involved sooner rather than later and go with another company, there are plenty of good companies out there.
Review by MattMatthew3 years ago
When you sign for have a service no problem but when you have to change service or unsuscribe it is very difficult and stressful. They can be better with us (CLIENTS)
Review by Chartway Zalenski3 years ago
I was with Vodafone for years and everything was straightforward. Last year I had a problem and needed customer services to sort it out. I tried going into Vodafone stores, phoning, and live online chat. Most were unhelpful, all were clueless and on occasions gave me conflicting information. I'm not optimistic that any other network will be much better but have taken my business elsewhere now that my contract with Vodafone has finished.