The worst. Ordered in November for Xmas gift, found out it doesn’t ship until Jan 7 so I called for refund. No way they said, it’s against our policy. I said fine. January 7 goes by and no notification of shipment, I wait a bit longer. I email on Jan 29 and they told me it was shipping that day...I got a notification a little after informing me they made a label and USPS is waiting for the product. Feb 1 rolls around and USPS is still waiting so I email again and Vnyl tell me that it will USPS will probably scan it over the weekend and for me to “ Hang Tight”
Well the weekend goes by and still USPS is waitin for the shipment so I email again and I was told to wait a few more days due to me being a international customer.
I ask why not just give me the refund and so we don’t have to go through this mess. He responded that if it isn’t scanned by the following Monday I would get a refund. Well it did get scanned on the day that corresponds with their regular shipping day.
I did get my record 3 months after ordering it and it was just the worst. Worst subscription experience ever. From the service right down to the product.
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