I purchased an inflatable water slide through eBay. After re reading the description I realized it said it was non functional and for parts only. 20 minutes after placing the $500 order I tried to cancel but they refused and said it had already shipped. It arrived used with a big rip. The customer service emails I keep getting about my return request keep saying "your last email was blank" and we still can't find the purchase info. I sent screen shots of all the transactions from eBay and they won't acknowledge that the info is in the photos! Extremely frustrating! I'm out the $500 and stuck with a broken useless toy. DO NOT PURCHASE from them
Review by Fifigee Whiney2 weeks ago
Absolutely hands down the worst company I have ever dealt with. I ordered a hot tub. Less than a half hour after purchasing I sent an email requesting to cancel my order. The next day, I received an email back stating it was to late to cancel because the hot tub already shipped. That was on Sunday, it is now Friday and according to my account the hit tub is still in their warehouse. Their website says same day fast and free shipping, yet 5 days later its still in their warehouse and I can't cancel my order. They will not answer the phone and it takes days for them to email me back. I would gladly pay more somewhere else for better customer service. Do yourself a favor and stay far, far, away from this company.
Review by Zarpie3 weeks ago
Purchased a pool at 1k. I immediately canceled, via phone and email. They kept saying it was already shipped but clearly it was not since I placed the order and canceled in the same 5 minutes. A week later they started shipping it, and refused to cancel. I contacted my credit card and will refuse the purchase, but clearly evil customer service
Review by Maiha1 month ago
I do not understand why they have so many negative reviews. This made me hesitate to purchase the inflatable hot tub I needed, even though they are the only supplier, at this time. The tub was shipped, free, and arrived in 2 days. Sealed, new, and in excellent condition.
Review by Justso Yiannos1 month ago
I ordered an inflatable slide for my kids. It came defective. You can blow it up every hour and it will hold air enough that they can use it. I took a picture of the hole and the slide and sent it to them. They will not send me a replacement until I cut a giant hole into the slide. I explained that we are in a state where nothing is open. I would like a new slide shipped to me, while I blow the broken slide up every hour for my kids to use. Once the new slide arrives, I'll cut a hole in the old one and show them. That way, while I'm waiting on the slide to ship, my kids still can use the broken one. If I don't follow through, they can charge me for the second slide. It's not my fault that the first slide was shipped defective. They won't budge. A horrible company. Do not waste your money with them. I contacted them about the broken slide within two days of receiving it.
Review by Cipriana1 month ago
I read the reviews after my order and was pretty nervous. The product shipped an hr after placing my order and the pool was delivered in less than 24 hrs! Im in CT and they shipped from PA, super happy and surprised. Would do business again!
Review by AnomolyJones2 months ago
Purchased an item that was unable to be shipped to California without an additional part. Their customer service emailed me days later and gave me 2 options, (1)send me the additional part at no additional cost or (2) refund my money. I took option 1 immediately and got a reply days later that they could not honor their offer and wanted to charge an additional $100 on my card. Customer service is trash along with their descriptions, at the bottom of their emails it states customer satisfaction is their priority, they obviously have a very unique way of showing it. Save yourself your time and a headache and avoid these guys at all cost.
Review by Abdulrhaman Karvas2 months ago
I bought from this company thru ebay .
They advertised the item as available.
I put in my order and they take the money from my account and the next day the canceled my order !!!
They did it twice !!!
And it takes them more than 24 hours to let me know . I buy bulk .. more than 10 items at a time. Now I'm waiting for my money back . Let's see how long it takes them to refund me my money.
It'll be nice if they tell us whats available .
Never again with this company!!!!
Review by Pitpatcatz Gruvar2 months ago
Item advertised as open box L/XL size and was shipped a Small/Medium. How can you make that mistake. Now I'm working on returning something that I didn't order. Hopeful I won't be responsible for return shipping when the seller sent me the wrong product.
Review by ProSurface2 months ago
I ordered a radio and it does not work. I have tried for over a week now to get in touch with someone but no one ever gets back to me.
Review by Rahijan3 months ago
I tried to purchase a pool from VM Innovations. They charged my credit card and then said the pool was being shipped. It never shipped because they did not have the pool in stock! So I waited for several days expecting a pool to be delivered. They never contacted me to let me know they did not have the pool in stock. I had to contact them directly in order to request a refund. I am very annoyed and frustrated with their business practices. Not cool!
Review by Mrs Whittaker3 months ago
Ordered a pool that arrived with a dead pool pump. Contacted customer service and they actually responded fairly quickly stating that they would send out a replacement asap. I thought great, good company. 2 months have gone by and still no new pool pump. customer service says timeframe is past 30 days, i got my product and their policy states they dont offer refunds, exchanges or replacements. nothing is mentioned about past offer.
Review by Spahlin3 months ago
I recently ordered a big purchase which was a lot of money, I checked with my order to see if it has been shipped. It told me it has been shipped but I have no Tracking #. I sent an email because i was curious on why I didn't get a tracking number and they never replied. I called the number that was given on website and wasn't available told me to email an email address that was different from the one provided on website and when i tried to said the email was not existent. I will Change my mind and give a better review if i get the help i need and if my order comes in great condition.
Review by Kirtley3 months ago
They have increased pool price points by over 300% since February 2020 and are taking advantage of the stay-at-home orders. Shame on this company.
Review by Wearfield Dendias3 months ago
Even though I cancelled my order before it shipped. They still shipped the pool and I had to incur the shipping cost to return the product. Please do yourself a favor and do not buy from this company. Their customer service is horrible.
Review by DonnaDennisHill3 months ago
They are fraudlent. Pool order was canceled 2 hours after purchase. The order was refused by us. It came in 2 seperate orders. The pool is damaged big time. They will not give our refund back. We asked over 20 times. They scam people all the time.
Review by Jesir4 months ago
they delivered only 1 box out of 3 for gym equipment. 1 box is useless because it connects with rest 2. I am running around to get rest of the 2 boxes. It's been about 2 week now with no resolution.
Review by Majkut Louvenberg5 months ago
After spending I significant amount of time searching for exercise equipment that would be suitable for my lifestyle, I purchased a home jam from the VM innovations website. Confirmation for my order and was informed that I don't wanna be shipped within 2 to 7 days. 7 days later no equipment. I sent an email to inquire and was informed they didn't realize I placed an order and sold out of the machine. However, they have several listed on eBay for a much higher price. Very unprofessional to say the least. Definitely a waste of my time.
Review by TheoBeau Kockat6 months ago
Horrible return policy and unwilling to work with customers on it. Thought I was ordering from walmart.com but turned out to be through this company. Found out that it came from this company when I tried to return the product to walmart. Unfortunately when the product was ordered the return policy was not made clear. We had ordered the product in advance as a birthday present and we was outside the return window before the item was ever gifted. If smaller companies are going to sell on sites like Walmart return policies should be made more clear because I like many people assume if I order on walmart.com I can return to walmart. Otherwise I would just google what I'm wanting and find the best price not go to what I did co sider a trusted site.
Review by Mpumelelo6 months ago
this company is a nightmare. product came with missing parts and smaller than advertised and now that i want to return it their "free returns" policy apparently doesn't "fit my needs" and they are saying in need to pay return. for a WEIGHT BENCH AND WEIGHTS! will most likely cost a fortune. all of this while on lock down from covid as a single mother of 3 just trying to find outlets for my kids. DO NOT ORDER FROM THIS COMPANY!!!!!!!!
Review by Gnanathikkam Mackenzine6 months ago
I do not normally write reviews but seeing so many with issues I have to question them. Even though there were questionable reviews I went ahead and made what I consider a major purchase as the price was very good. That alone concerned me but I have to say everything went perfectly with 0 issues whatsoever. This was a large freight shipment that had me even more concerned arriving damaged but the boxes (2) arrived on a pallet and brought into my garage again with 0 issues. Maybe I'm lucky or others are not or looking to hurt this company IDK but my experience was positive and I would absolutely deal with again. Especially if a similar deal was offered on an item I was interested in. I ordered a freight shipment on Saturday January 4th and it was delivered perfectly on Wednesday January the 8th with updates on order status in between. You be the judge.
Review by Blakbear7 months ago
I placed and order on February 20th and it was supposed to arrive on the 25th. I contacted them and they said they were having computer issues. Now it's March 7th and no more contact from them and no product received. I will have to contact my credit union to resolve this.
Review by Llandub Timotheus7 months ago
this was my second time ordering from VM, and i was able to get all three items i wanted for my kids at the lowest prices i could find after price comparing online and received in one item the very next day and the other two items the day after that, super fast shipping!
Review by Leisel Rakeen9 months ago
This is an re-review.
I ordered a amplifier through a third party. The shipping directions stated one box. So when I get the one box I set an appointment to get it installed. After opening the box I noticed it did not have the wiring kit or capacitor that was supposed to come with it.
So I wasn't able to have it installed because of no wiring kit. I promptly sent the amp out for a refund and within. 2 days of them receiving it my money was refunded. That was greatly appreciated.
Review by ToniDeFreitas Salsman11 months ago
I ordered a floating pool lounger and instead got 2 Mexican blankets. Made contact with VM and they said I could send the Mexican Blankets back, great, however I would have to pay the return shipping charges. Approx $30. Unbelievable. They said that it was state on the original purchase info. I told them I would have gladly paid to return it if I had ever received it. What a scam. I am going to try and get the situation dealt with and satisfaction from ebay