tried opening a screen sent to me via e-mail from a friend, "unsecured area" with a Microsoft telephone #888???(unfortunately did not write down before the tele. # disappeared) when speaking to Jack Samson, employee id #741852 stating my e-mail was compromised, virus will fix charge is $199.00, then gave me Visa Credit Card #, then "clean up process" was given to Shashank Kausick with a work # of USTS2212, about 1 hour later (process started at 3:30PM, my computer was on the entire time while this "clean up" was going on, then received a call from Steven the floor supervisor, everything is fixed. Incident date is: July 27, 2016 - have cancelled my credit card as of July 28, 2016.
Review by Gauteng3 years ago
I'm not a tech person warning came up on my screen and I could get it off. They assured me that they worked for Microsoft and that my network had been hacked. Don't know why I let them do this to old people just don't think but I didn't want them to get away with this. My daughter said I had been scammed.
Review by Bafford3 years ago
Set up a fake malware, needed to pay to repair
This company called my mom and told her that they needed to do a well check on her computer to make sure there were no viruses or malware infecting it. Sure, she let them do it. They had her hold down the windows key while pressing the "r" button to bring up command prompt. After command prompt, they had her type in "hh h" to bring up "HTML Help" and got her to an external website. From there they had her type in a password to get into the computer. The computer sat there for a bit on the same exact webpage with nothing different popping up or showing the computer was being scanned. After not even 3 minutes, a pop up appeared and they told her she had over 600 files of malware and she needed to pay $300 to have the company remove them. My mom told them no, and then the lady on the phone proceeded to tell her "it's okay, I'll crash your computer." That's when I got on the computer and tried to open task manager to close the program they were using...but the worker kept closing task manager before I could end the program. I ended up having to unplug the computer and told them that if they tried it again, I would be contacting my lawyer.
When we called back and spoke to their General Manager, he kept telling me that his worker never said anything like that, and asked me if I was listening to the same recording as them. He then proceeded to tell me that they had "every right" to be able to remove files off of our computer since we refused to pay for the "very expensive" service that we gave them verbal permission to do.
What they don't know is that nothing is saved on this computer; not even bookmarks so they didn't get anything out of it. But they were definitely trying to get money from us for all of this "malware" the computer was infected with. (Afterwards, I ran an antivirus program on the computer and no malware was detected).
TL;DR: They will have a pop up showing you have malware and make you pay for them to remove it when you don't have any malware. While the computer is "scanning" they try to access your files on your computer to steal your information.
Review by Asae3 years ago
When my computer froze, their number popped up on my screen. After calling that number, they walked me through what was supposed to correct my computer. They talked me into having their services for 3 years. I paid with credit card. Problems remained with my computer. I called to cancel. They refuse to pay the amount for the 3 year program $599.99. I was also charged $300 for cleaning the computer. I do not expect to get the $300 back but at least I should get the $599.99.
Review by BfromVT3 years ago
VMac is a terrible scam that preys on the elderly.
Please, for the love of everything holy, do not let these people pull the wool over your eyes. When visiting my parents, my father let me know that he had shelled out $300 to fix the laptop. He stated that after he had gone online, that the computer froze and a pop-up suddenly appeared saying that the computer had malware/spyware installed and that it would completely "lock up" if he does not call this number which was 1-800-576-9647. When questioned, the representative stated that the company, VMak, was a subsidiary of Microsoft. He then remotely connected, went through files, deleted some files and "supposedly" installed firewalls and other files. This turned out to be a huge scam and my father is out $300. Don't. Fall. For. This.
Review by Terrywaitesez4 years ago
Attached malware to my Mac
Two weeks ago i got a message that froze up my laptop saying that I had a virus on my mac. It led to a number to fix the issue. The company is called Vmak support. I became suspicious of them after they insisted that I pay $219 for them to remove the malware, scan my computer and clean it. They did scan my computer remotely but I noticed that the service tech was opening up some of my personal data on the desktop. I immediately complained to the Supervisor about it and he denied that any wrong doing had occurred. I'm in the process of disputing the charge of their service with my bank. I believe they scam people by creating the malware itself and force people to pay for their service to remove it. At the same token they also tried disabling my Mackeeper anti virus software in order to add more spyware (most likely) to my Mac. Please investigate this shady organization.
Review by Glem4 years ago
scamed me out of money
my computer froze and then this number pops up to fix my computer 1-800-576-9647 then they took my money to fix it and got all my information on my computer
Review by Habibah4 years ago
Somehow they infected my computer and then demanded money to "fix" it.
Review by Khatereh4 years ago
Company infects your computer with a pop up that tells you your computer has multiple problems and gives a number to call. If you call the number the tech that answers the call remotely enters your computer with your permission and makes repairs and then charges you 150 to 200 dollars on a credit card.
Review by Chaniecee4 years ago
Scam, wont return my money
I received a message stating that I had a virus on my computer. It even had a audio warning stating to contact a microsoft tech and not to shut down my computer as i may lose my operating system.The msg could not be closed nor the audio stopped(unless i turned the speakers off) They seemed legitimate but the whole thing didn't feel right bc all the info they were asking...I gave them my card number all the passwords to my comp and remote access to "repair" my computer. All they did was look through everything on my comp. they tried to run disk cleanup and ad blocker then proceeded to download google chrome. I demanded my money back and they argued "i got rid or your junk files and installed chrome" I don't even like chrome and dumping my bin isnt worth 300 bux. I'm very. very angry atm. I want these fraudulent crooks behind bars.
Review by LesleyMarbella4 years ago
Windows scam tech support
There was a pop up for malware on my computer please call the windows tech support. Then they wanted me to press windows icon and r. after that she wanted me to enter a remote number 791203 so she could gain access to my computer. I did not enter number thank god she was a scammer trying to steal my identity. it seemed very real. I almost entered it.
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