Vload is a scam, I have never used a withdrawal service that charges a 30% fee charge on withdrawal. Vload and tradersway have a scamming partnership. You will literally pay 35% for withdrawal.
Review by Fress Donkar1 month ago
Tony, a cs representative for VLoad, deserves a raise and a promotion to supervisor. He should be training customer service agents in the fine art of CALM. During an online chat he patiently answered all my questions and gently advised me thru the 'numbers' that I was having trouble understanding. He NEVER took 'attitude' or was the least bit impatient or condescending. Nice job, Tony!
Review by Crohan1 month ago
All of my concerns with my issues were met with professional customer service and urgency to get it rectified. Ruby did an outstanding job assisting me get the necessary documents uploaded correctly so my tier could be upgraded. Extremely satisfied with my experience today. Thank you so much!
Review by Jodean Yarns1 month ago
I fail to redeem my voucher and when ask for assistance I can't find them
Review by Finatic1 month ago
Quick and effective assistance when needed!!
Review by Jovs Cit2 months ago
Great overall experience they went the extra mile with me being eager to get my Documents Ready! They are the best!
Review by Dharamjit2 months ago
I had an issue completing the forms online and one of the representative assisted me to complete all of the forms that allowed me to upgrade my account form tier 1 to tier 2!
Review by Muzikal2 months ago
I received excellent, professional, prompt and efficient service. I had a issue and spoke with a rep (Toby) via online chat. He answered quickly, peovided updates and resolved my issue. I would definitely recommend them.
Review by Mr Davidonas2 months ago
I have had an excellent experience with VLoad, and I appreciate that they are quick and efficient!
Review by CraigySmithy Damaianty2 months ago
answers clear and solving verry quick !
Review by Rachaelashworth Zitch2 months ago
Helen was great with helping me solve my issue! Love that they respond in a timely manner!!
Review by Iseabail2 months ago
Good assistant for help 👌🏼
Review by Alymath2 months ago
They are basically a merchant for sites that cannot use merchants. I purchased vouchers for the purpose of funding a forex account not located in the USA but I am a US citizen.
When I communicated this to them they replied:
"To guarantee best practices, we make sure that vouchers are redeemable only on websites which are not in violation of any financial authority or payment industry stipulation."
This was completely untrue. The shady forex broker who did also misrepresented their claims on their site was in violation of US Regulations.
I have spoken with a lawyer and they advised me to file a dispute under misrepresentation. I have with several banks and all are investigating. Visa and Mastercard have chargeback rules and guidelines and vload represents a false sense of security under their terms and conditions with statements such as:
"Global Primex Limited reserves the right to refuse to validate a VLoad Cash Voucher code and amount if it reasonably suspects that any breach of any applicable law or regulation or fraud has occurred or is likely to occur."
"The Client warrants compliance with all laws to which the Client is subject to including, without limitation, all tax laws and regulations, exchange control requirements and registration requirements;"
The only conclusion I can come to understand is that the client is subject to different scrutiny than that of their partners.
Review by Maleeks Roselmack2 months ago
This guys are awesome. I had an emergency that came up. The customer rep told me that it would take 5 business days to get a confirmation email that my money has been sent to my to my bank account. I didn't have 5 business days. I asked to speak to a manager. The rep transferred to a manager by the name of Ruby. She calmed me down and said she would escalate my file. She was very very professional. About a n hour later, I received an email from her that their team will be sending my money within 24 hours. I couldn't believe it. Instead of waiting 2 weeks to get my money, I was able to get it within 24 hrs. This guys are are awesome. I would highly recommend. They always have someone available to chat no matter what hour of the day. How many company do you know that are like that.
Review by Aladar Knuepfel3 months ago
Awesome, quick, and reliable customer service. Got my account verified in a few minutes.
Review by Morito Ouli3 months ago
They take your money in a form or shape without any questions but give you hell to get your money back. They can't understand why the USAA BANK ONLY HAS ONE ROUTING NUMBER FOR THE ENTIRE UNITED STATES and they require a local routing number. How in hell am I supposed to do that if the bank doesn't have it.
Review by Rosiini Metzbrown3 months ago
Review by Denfa3 months ago
Alice did a great job with facilitating my document verification. No compliants no restraints.
Review by Aniuska Chirinko3 months ago
I didn't gave the fifth star, basically, because i provided evidence unquestionable that the paper i submitted was what they asked and still insisted that it wasn't. Other than that, they walked me through all the steps needed to have tier 2 account. It took a while, but it worked.
Review by JohnnyTambourine3 months ago
Amazing fast service easy to use shout out to Sarah
Review by Kanke Rapacon3 months ago
They are claiming that my routing number is incorrect when it isn't. Every time I contact them they need a new piece of information. They claim it is for security purposes, but it feels unsafe to give a foreign company my information. The communication is horrendous and the chat person is snappy with her comments. They don't have a phone number (that I can see) and don't return emails. Shady company for sure.