Vivint came out and told my mother she would never receive a bill or have rate increases. being elderly she trusted the gentleman and read/understood as much as she could on the contract asking him questions when she didn't. he completely lied to her through all 3 presentations and now that I am helping with her finances I find out that she does receive monthly bills and her energy rate goes up 2.9 percent every year. Again she is elderly and probably should have never even been allowed to sign on her own but read your contracts carefully. I found out she started at 10 cents is now at 12 cents due to the 2.9 percent rate increase per year and by the time her contract ends in 20 years she will be paying over 20 cents per KWH. Even BGE is only charging her 7 cents at the moment so how is she winning. She is now paying 5 cents more to Vivint per KWH then she actually is to BGE. She isn't saving anything and the solar panel company is making a profit off her and now I'm stuck and don't know what to do.
Review by Geraldinn Mrsmonty4 months ago
From salesman, inspector and installation crew; all were very efficient and professional. I expect the final phases will be the same. Every visit was prefaced with a phone call. So there were no surprises.
Review by Crowded4 months ago
It’s been a good experience so far.
Review by Shahriyar Derrow4 months ago
Our salesperson, Jason, is friendly, knowledgeable and has been very attentive and on top of things with the few glitches that happened during the contract/loan process. He follows up quickly and makes sure we're are happy with the whole process.
The roofers were a nice bunch of guys who worked efficiently and made sure the clean up was complete. Our roof has never looked better!!
The install crew headed up by Rich were on time, friendly, efficient, and made everything neat and clean when they were finished! He even came back that night to correct an issue with the breaker box to make sure we had our AC!! He was great!!
Fingers crossed that my township and power company are as efficient and get the inspections done so we can "flip the switch" and go solar!!
Review by Mortez4 months ago
Vivint has been knowledgeable about the cost of energy and the future trends. When that was pointed out to me, that was one my biggest sales factors. The crew that installed was very kind and I feel they did a great job with the installation. I would definitely recommend Vivint to friends and family.
Review by JessevB4 months ago
Guys did a great job very neat and cleaned up the electrictrion did a exceptional job he piped the hole job
Review by Sanidin4 months ago
I am very happy with everythin . Thank you.
Review by Tsahao4 months ago
Brent is our rep and he has been amazing! He went through the entire process with us and answered all of our questions. He is up front and honest, traits that are highly valued.
Review by Kerley4 months ago
The installers and technicians were professional and respectful. They came at the they said they would. Cleaned all the the areas that they worked.
Review by Sandra Kirrage Klebow4 months ago
How bad customer service, Never respond if you want any reschedule... How people gave 5 star?? Its crazy...last 4 weeks i am trying to reach these people to resolve my issue... Long wait and hold after disconnects,.. Hope you will respond soon.. How about more than a 4 hour hold and its last 2 weeks...! No surprise!!! After days reply no calls yet..
Simply responding and never got a call back..!
A week ago replied but never got any calls nor fixed my issue, useless customer service.
After long fight they came and fixed the issue, but they damaged my new roof and gutters.
Review by Voul4 months ago
From the initial presentation to the installation, this process has been so easy and straightforward. We look forward to saving $$ on our electric bill and be able to run our air conditioner this summer for the first time in 5+ yrs
Everyone we have met from Vivint has been very professional and treated us like family.
Review by Aimilia4 months ago
Everything is installed, inspection done just wish they would hurry up and get it turned on already! It’s getting hot and I want to use my solar panels!!!
Review by Siarl4 months ago
I am very satisfied with Richard Howell and the rest of the crew in the Shrewsbury office. Richard was very responsive to my questions and concerns. The whole process was done expeditiously, including roof survey, permitting, and installation.
I am pleased to recommend this firm.
Review by Jerie Darco4 months ago
It was a pleasant experience. My sales person William explained everything in detail to me. He was very helpful and was even willing to help me trim up a bush. But I managed to do that myself. The insulation crew a professional and were very communicative. So far my experience has been a pleasant one !
Review by BristolWestie4 months ago
Great crew. Very neat and coordinated. Everyone was pleasant and respectful. Cleaned up perfectly when done.
Review by Duleesha4 months ago
so far everything has been great.
Review by Jenileigh4 months ago
I was informed of what was gonna happen and my options. They were responsive to my concerns and were prepared to act. Overall good experience and nice job thanx
Review by Bafford4 months ago
Through my experience I have excellent customer service from Quentin. When the technicians arrived for perform the service everyone was thorough and polite.
Review by Elcurtino4 months ago
The salesman Oliver was very helpful and knowledgeable. If he didnt know the answer to a question he researched it and got back to me. He wasnt aggressive or pushy so a very nice experience. The installation went smoothly and was completed in one day.the only thing that could be done a little better was the confirmation relative to the job start time, confirmed the day before for 8:00- 11:00, confirmed by text for 7-11. Otherwise a great experience.
Review by Titika4 months ago
There are still panels missing on my roof by just 3, which wasn’t as promised on the contract I signed and was told. I am disappointed, I will be contacting again in regards to what’s next to do either a cancellation or they have to complete their job and add the left over promised pieces
Review by Haidy4 months ago
Anthony was great with us, not misleading at all and very helpful in answering all our questions
Review by Vlatko Derrow4 months ago
As a former employee of this company, I can tell you they don’t care about the end product of the job only the number. If your roof has bad paper, too bad ! Will it pass inspection? nope. theres a whole list of other things this shady business does but the main thing is the treatment of employees, they literally fired a guy who wasn’t a brown nose for getting off the roof and let a legit drug addict keep his job after falling off with a roof with no rope. the panels are trash also, there are so many things to say about this garbage but not enough time.
Review by Pressly4 months ago
This experience with Vivent was great from beginning to end!! Kyle was great at answering all our questions and helping us through the process! We were a little hesitant about getting solar, but the whole thing was a lot easier than we thought!
Review by Kufucius4 months ago
Ariana is very courteous person and knowledge. She helped us every step of the way. Great job! Highly recommend Vivint Solar.
Review by Popkid4 months ago
We had a great experience. The Vivint installer showed the design, which looks professional and has a great look and explained everything that was going to happen. They were courteous, communicative, and very knowledgeable. We overall had a great experience!!!