Booked at this site cause I had a discounted code. I like the lady who helped me book my tickets to Bali. It was a secret anniversary gift to hubby and he loved it!
Review by Krishankishore1 month ago
Don't trust this 3rd party company.
I booked a flight with them in March 2019 and the airline the flights were with went bust. The airline said I had to get the money back from the 3rd party company i booked the tickets with. I have been emailing Vivavivu back and fourth and I always get the same response that they can't process the money. Initially they gave me a 3 month waiting period but now they are not giving me any clear information whatsoever, meaning I will probably never see that refund of around $250. It has been 6 months since i bought the ticket.
Review by Trophimus Bergero2 months ago
There is nothing transparent about this travel agent company. Everything thing is hidden and you need to call up the customer care whose primary language is Vietnamese.
I booked a Malindo air ticket with this company.
1. The airline PNR was not given in the E-ticket. I had to call them to find out. (They charge 1usd for 2 minutes even if you are on waiting)
The reason why they are not transparent about airline PNR soon became clear.
2. Baggage was not added in one of the connecting flights.
I found this only when I entered airline PNR on the Malindo website. It was not mentioned in their E-ticket.
It was fortunate for me to go through all this and check that. Otherwise, my luggage would not have been allowed at the last minute at the airport.
And what if you don't have money to pay for extra luggage at the airport which is always very expensive?
3. They lied to me that the Malindo office is closed on the Vietnamese holiday and asked me to call back after 4 days. And pay money to add luggage.
I strongly advise not to book a ticket with this company if you prefer transparency and good customer care.
Review by Obean3 months ago
I booked several tickets with them via Sky scanner. I had to change the flight's date and time- but wasn't able to contact the airline customer support. I ended up contacted them and they helped me! the lady named Trang was great- just ahead up that they will charge the service fee if you change the flight's date and time!
Review by Laceynicole Muschel5 months ago
They are an OTA based in Vietnam.
I had a surprisingly good experience with them and won't hesitate to use them in the future.
I had a question and was able to call them and get someone on the phone instantly with a competent English speaker.
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