really bad customer service part of the order was missing. never got an good response
Review by Bibs4 months ago
Ordered a Balenciaga bag from an EU country, and it arrived in two days in a perfect condition without any inconvenience.
Review by Gretty5 months ago
I bought expensive shoes, sent with a marriage, in one place it was not stitched and glued. Shoes Disquared2.
Review by Nevzat Luma6 months ago
I ordered Isabel Marant Bobby sneakers. I chose DHL.
Sneakers came in perfect condition, in 4 days..like they said..
I am very satisfied..
Greetings from Croatia.
Review by Oppilamani Menhadji7 months ago
Great experience. I ordered a Gucci jacket for 4500€. I was a bit skeptical due to the reviews on trustpilot. I chose Express delivery with DHL. One day later the package arrived (Poland to Germany). The jacket itself was beautifully packaged, they also gave a Gucci garment bag and a Gucci garment hanger. Couldn't be happier. Thanks vitkac.
Review by Rawy Derrow7 months ago
I ordered a wallet of stella maccartony. They didn't ship the wallet to me after 14days of acceptance of my credit card. Moreover, they appologized me as their stock was over and they couldn't ship it. Please refund that to me as soon as possible.
Review by Dbx7 months ago
This is an international order, I placed an order of 2 jeans on 28 Feb, same date their customer service contacted me through email to verify this is my order paying by PayPal. I replied and confirmed that's my order.
Alright, by the date the order delivered to my address, I decided to return one of the jeans, so that I contacted their customer service and asking for help. I have called more than 10 times following with 3 emails sending to Viktac customer service team. None of my call/email got feedback. They just want your order and you don't expect their help for returning a product.
I don't know how to help myself, the poorest customer service I have experienced.
Review by Crispo8 months ago
I ordered a jacket, it never came. Paid for it but no response from customer service.
Review by MrsMoore9 months ago
Excellent service from the onset, good online ordering, updated regularly on delivery , excellent packaging and an excellent product just like you would get from the UK store. Cannot fault this company at all and will be a regular user from now on
Review by Bilis9 months ago
I ordered a jacket but I realized it was a wrong size. I sent 3 mails to cancel my order because I will pay taxes for it. They didn’t care, told me to do it “by myself” but there was no option to cancel an order on their website. They sent it anyway.
Review by Ashrf Joselow9 months ago
Just had the best experience with them. Item arrived quickly, in perfect condition and packaging. Made it to the UK in 3 days. Definitely genuine, MASSIVELY discounted, impeccable. Couldn’t be happier with the purchase.
Review by Lyubka11 months ago
Ordered one pair of sneakers (cdg x converse)
Received two pairs and they took money from my bank account 2 times as if I had ordered two pair.
Tried reaching out to them but no response. After 2 weeks (sent a mail every single day) I sent the shoes back by myself and never got the money back.
Never buy at Vitkac. You will get scammed
Review by Bafford11 months ago
I ordered an expensive Gucci jacket and it arrived in-time.
The packaging was beautiful.
But they never answered on my e-mails before so I'm a little bit disappointed by their customer service.
Review by Em11 months ago
I make a purchase a month ago, I bougt a sneakers. I waited one week with no response whatever. After calling customer service, they finally after another week send me a sneakers, and they traveled for another week. So, finally, after 3 weeks I got them. Or leest I thougt so. I got 2 different sneakers. So I send an e mail and called them again. After 3 days, they respond to me, that they found them, an to make a return of these. I sad ok. When I tried to make a return label, link is no good. I send 5 e mails with no respond. So I called them again, and again....and finally....they answered the phone...then they send me a return label....and I returned them, and then they send me the correct one.....All process is too long....
Review by Bafford1 year ago
Edit: eventually received my item, but lack of communication from this retailer is a concern.
Original Review: Placed an online order a week ago and have not received any status update whatsoever. Tried contacting their customer service email and phone number numerous times but no answer and no response.
Review by Tash1 year ago
Very Poor Service
The good news is their goods are not fake and tend to be cheaper than many other websites. The bad news is their customer service is beyond bad.
I paid £18 for postage and waited 15 days for delivery. During that period of time I tried emailing their customer service multiple times - no response. Repeatedly rang their customer service line - no response. Eventually I logged a claim via Paypal to get my money back and they jumped into action.
Quality of the packaging was terrible when goods arrived considering my order value was in excess of £500. I returned one item and waited a further 2 weeks for a refund. Overall, I would avoid. They don't seem to have a clue how to run a customer focused website.
VITKAC is rated 3.0 based on
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