I placed three back to back orders before Christmas with the prediction that one item would need to be exchanged. I emailed them and got a quick response. I explained that I thought something might need to be exchanged because I wasn't sure if my husband would like it, they sent me their exchange policies and I told them my purchase would not be opened in the time for the exchange policy to work and they gave me the impression that we could work something out. In the end I was unable to exchange what I bought even though I planned on spending more. On a more positive note, the two rings that I did keep looked great. I do plan on buying more from them and I do recommend their products!
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