First, I would like to thank the few people who looked past the negative reviews because of your expierences I too took the leap of faith. I am very pleased that I did. I ordered my BC and ML on the 26th of September and received them on the 1st of October. Everything is certified and has the correct information. Now, I can relax and handle business I should have done a long time ago.
Thanks Vitalchek your the best!!
P.S. to those who had issues please check the validity of the website your using. I too wasted $60 on a site whose name is very similar to Vitalchek and is not reputable company for some states.
Review by Ydnew Hoegythunda2 weeks ago
I submitted my application for my NYC birth certificate to VitalChek on Saturday, 9/21/19, knowing it would not be submitted to the New York City Department of Health and Mental Hygiene until Monday, 9/23/19. One day later on the 24th I received an email saying my order was complete and included my UPS tracking number. It was delivered two days later on the 26th to my home in Texas. Obviously, I have zero complaints. Thank you.
Review by Marjual3 weeks ago
I was very nervous at first because of all the negative reviews, but my experience was incredible. I placed an order for my birth certificate on Saturday, I got my sworn statement notarized and faxed on Monday and the birth certificate arrived on Tuesday! The document came from southern California to Northern Oregon in less than 24 hours. That is quite amazing since I live in a very rural area that never gets overnight shipping, but somehow Vitalchek did it. I am glad I chose Vitalchek and highly recommend them to anyone looking to replace vital records
Review by JackyRobinson3 weeks ago
I'm very glad I didn't listen to the reviews. I am a very satisfied customer. It was fast and efficient. I was shocked to see it arrive here so quickly due to reviews. I placed the order last week and I had it the next. Not sure what the problem is with the other review's issues? I presume a lot of people that did not have issues with their birth certificate did not take the time to write a review.
Also, I think the problem may possibly be because of certain states? Not really sure. There are countless factors. All I know is this works. Thank you VitalChek.
Review by Andrielle Scherl3 weeks ago
If I could give them 0 starts I would. This company is horrible. I placed an order for a birth certificate and I sent all the paper work they asked for. About 2 days later after I had placed the order I get an emailed saying that the copy of the ID I sent wasn't good and that I needed to resend it. I did resend a second copy of that ID and they used that second copy to place a second order without me knowing and they shipped both orders. I didn't find out until I saw that they charged my account twice and saw 2 emails with tracking numbers and different order numbers and when I contact them about it they said that I had placed two orders and they couldn't do anything about it because they had already shipped it. This is how they scam people out of their money. They didn't notify me of the second order until they had shipped it and of course by the time is too late for me to do anything. This company sucks.
Update: I got a reply to this review and was given a number to call so the problem can be resolved but when I called the number they basically told me the same thing as last night. That they already shipped the second order and there's nothing they can do about it. Please stay away from this company or they will still your money like they did with me.
Review by Nucky1 month ago
I too was skeptical about using Vitalchek due to the ocean of bad reviews... however I took a chance and I’m so very glad I did! I live in Bakersfield Ca. and ordered a birth certificate from Los Angeles Ca. on 9/14/19. I received it today 9/25/19 which is a total of 8 business days! No hassle, no fuss, I got my much needed document. Now my wife and I can go obtain our passports for our European trip coming up next year! It was an easy process, they verified me through my ID number, I entered information about my parents names and the city I was born in paid the fee of $37 total for standard delivery and 8 business days later I got it! So if you need a birth certificate go ahead and avoid all the negativity and trust Vitalchek! I did and I got exactly what I needed! Thank you Vitalchek! If ever need be I will use your service again and recommend you to all my family and friends!
Review by Flexikath1 month ago
I was skeptical about using vitalchek because of all the poor reviews but I'm glad that I went ahead and used it anyways. I received my birth certificate 6 days after I filled out the order form online. I went ahead and payed $20 for the air Express,and boy am I glad that I did that too. It took a couple of days for my fax to be processed and sent to the County Recorder's Office but after that I had my birth certificate 2 Days Later. It took so long because vitalchek only works on business days. Thank you so much vital check for your help in getting my birth certificate to me so fast. Now I can start work! Five stars isn't enough you need 10 Stars. By the way, I ordered my birth certificate from Solano County California and had it sent all the way to Wichita Kansas. Shipping only took one day.
Review by Lektab1 month ago
They say they sent my order to UPS....and ups said they have a label created but no package was ever given to them. And shocker I’ve been on hold for a total of 92 mins between yesterday and today with no answer and the call eventually failing. Obvious scam how are county clerks still using this service. They don’t answer the phone, or respond to email claims. If they think I’m just gonna eat my $55 they are sadly mistaken.
Review by Jenni Midget1 month ago
Scammed like the rest of us.
Ordered two copies of birth certificates for my twin children 3 months ago and never received anything.
I can't believe Vital Records of California endorses this company.
I hope I am spared the slogan of their 30 years of service. I really do not care. I wish I had read these reviews before I made a single click on their website.
Review by DanaHouser1 month ago
did not receive the certificate after paying. online says they sent it a month back.
Review by Shortstack1 month ago
I ordered, notarized, downloaded, sent and waited. Website said they would notify in 72 hours if there was a problem. Waited a month and then received an email that they did not get the notarized signature. %#^ I sent it by fax this time and waited. 3 weeks later I received another email that they did not receive the fax. I have been driving without a valid Nevada license for over 2 moths. I also made the mistake of trusting them (I previously used them 4 times in 10 years) and used my Social Security card instead of my credit card so no refunds. I will have to use another company and pay again since I will get fined $1000 in Nevada as per the 30 day law, DO NOT TRUST THEM WITH SUCH AN IMPORTANT DOCUMENT.
Review by Hubertus Ykkiv1 month ago
I Almost Lost My Job Over This
Long story short a bad roommate threw away my birth certificate and I needed a new one to get (and keep) my job.
I started an order with Vitalchek over two months ago. I had to pay for my birth certificate three different times.
The first time they closed my order when I wasn't able to provide the notarized authorization form within their time frame, the second time I entered the wrong county, which I admit is my mistake, however, instead of just informing me no records existed for me in that county they took 5 days to send me a form telling me that, a form which wasn't even delivered directly to my residence. I had to drive 30 minutes to the nearest UPS processing center and pick it up because UPS wouldn't delivered the document, which I had to sign for, outside of my work hours.
So now, here I am on my third order, out $150 and three months. They state the only thing they said they can refund is their $6 processing fee, which I didn't even bother with.
On top of all this their customer service is absolutely horrendous. I spoke to three different reps over a two hours period which, given they are only open between the hours of 9 am-6 pm MST, was in the middle of my work day. Eventually I was transferred to a supervisor who stayed on the line while he transferred me to someone in the county records office.
I understand that they are a third party operating between their customers and the different county records offices, but their services and the customer service they provide is so poor they might as well just shut down and let people contact each county directly.
I started my order at the end of June and here I am half way through September.
Review by Mohanie1 month ago
Infuriated with this company. I wish I would have researched a little more before giving them my time and money. I placed an order to get a copy of my daughter’s birth certificate. They charged me $17 for this service. 4 business days after my order was placed I logged in to check the status and I get a notification: “your order has been canceled”. Not understanding why it would be canceled I sent an email to VitalChek to find out why. Instead of admitting they canceled my order, I get some long email stating they placed the order with the county and now it’s out of their hands. This was a lie because I called up the county and they never received anything from VitalChek regarding my order. I contacted VitalChek back asking for confirmation of my refund since they did nothing for me.... and guess who can’t get a response back? VitalChek is a scam company who takes your money, doesn’t do what they are suppose to do and when you inquire about it they ignore you.
Review by MeganMoon1 month ago
I submitted my request for a NYC birth certificate and paid $40. I received no confirmation email or number, nor any follow up communications. When I asked to have my $40 refunded the company said they couldn't do that, because the account was not in my name.
Edit: while VitalChek's customer service is abominable, I finally received the service as advertised
Review by Ynnad Kanzaria1 month ago
Order my birth certificate. Never received it. They said tough s***.
Review by JustLittleThings Uduak1 month ago
Slowest service ever. I applied for a family members death certificate and at this rate I will probably die before I receive it. In addition to the glacial processing time, the customer service is a joke. I called their number and after holding for 30 minutes, I was simply disconnected.
I then sent an email inquiring about the certificate status, and was asked to basically fill in all the information from the original form again, which makes no sense as they already have my order number.
Alas, after filling in the information AGAIN they said they will request a status update from the agency. Excuse me ... what? So they can't even check the status of the order themselves? What does this company even do?
Review by Ransell1 month ago
Never use these people again very bad experience. Unable to get my certificate they say there still keeping my money as part of the agreement. Ordered mine last month still nothing. They say I need some forms fill them out on there web site and hit go to get them and nothing. Should of did my homework with these people. Very bad never again out money and certificate. I guess everyone has to have a JOB..
Review by Piral Panfil1 month ago
I was skeptical in the beginning but I was really happy to order from vitalcheck.com. I ordered my newborn's birth certificate and i got it with a week. I have to say, the good part was, Unlike the other website, when i was searching for the Birth record, it did not show up for first couple of months as the city records were not updated. So, once i see vitalcheck.com was able to locate the record now as the city office updated their records. I ordered and received it in a week.
Review by Millicent1 month ago
Awesome company dont know what all the negative reviews all about took three days to arrive I used expedited shipping. I was very nervous I saw a lot of negative reviews
Review by Milvio1 month ago
I needed my birth certificate to get my ID renewed for next year. Being born in California and currently living in New Jersey, getting the copy in person wasn’t going to happen. So I did what anyone would do, go online. I went to a few websites until I found this one. It was the cheapest and the most legit since it was a direct link from the California website. I tried to apply for one twice, since I thought it didn’t go through. Come to find out I just needed some extra information since I don’t have a driver license. No problem. Submitted my stuff and it was being processed. I got an email saying that I needed extra information so I freaked out and logged into the account it said I needed more info on just to find out it was the second one. I canceled it since I didn’t need 2 copies and they still ended up charging my bank account for them both. I emailed them to see if I could get the one I canceled refunded. I played the waiting game, scared especially after I read about all these bad reviews. Within 24 hours and on a weekend, they responded back to me agreeing to refund me. Took about a week but it was refunded and a week after that, I got my birth certificate in the mail. I’m choosing to write this long and detailed review for those who are like me and were freaking out by the bad reviews. I got my refund within a week and I got my birth certificate within a month after I placed my order. It can take time, be patient and plan ahead like I did.
Review by MuhammadKhurshid Oristano1 month ago
Scam do not use!!!
Finally received the requested document and it’s invalid. The document was send to me with cross outs and handwritten replacements.... even though this makes the document invalid!!!!!
So not only does it take forever for the documents to arrive and someone must be off to sign for them but the documents are forged!!!! What kind of company is this ???? I have never seen anything like this in my life. Please beware!!!
Call your county clerks office send them a form and self addressed envelope.... you will have correct documents in a week. Even the county clerks office said they get multiple complaints about NYS and Vitalchek and they wished people knew to go directly to them.
Review by AngieandPhil1 month ago
There are so many bad reviews and I'm glad I didn't read them before placing an order and my boyfriend placing another.
The first time I needed my birth certificate for employment. I placed my order and it was at my apartment within 5 days. Easy processing, able to track and just exactly what I needed.
Today my boyfriend needed his birth certificate to get a new drivers license in a different state. We ordered through here since it was so easy for me last time. Luckily, his family member ended up finding his birth certificate and they will end up overnighting it to us. Great that we can save on money, but worried since I just ordered it what will happen. I contacted VitalChek and they told me to call the vital records office it was sent to and provided a number. I was able to call and get my order cancelled with a complete refund! I'm sure I got lucky because they don't start processing until the next day and I called the same day I ordered, but I appreciated the first instance of VitalChek being quick and efficient and the second time where I was able to cancel same day with a full refund.
There are bad reviews for every place, but I will keep using and referring vitalchek because they have never did me wrong!
Review by Cheybaloo1 month ago
Awful. I ordered a birth certificate. Paid extra for UPS Shipping. Certificate was processed quickly and UPS showed up less than 5 days. Problem was UPS required a signature and no one was home. Somewhere between the truck and back to the UPS sorting station, UPS lost my package. Vital Check and UPS basically said Oh well.. So I ordered another birth certificate 2 weeks later. This time Regular mail.. I ordered the certificate 3 weeks ago. No birth certificate has been delivered as of yet... And how comforting to know my birth certificate is still floating around out there.
Review by Aslihan2 months ago
Can I put a 0 stars! Been waiting months !! They will email me back after emailing them multiple
Times , but asking the same questions I have already answered in previous emails
Review by Couby2 months ago
TI used this co because they advertised expedited service in 5 to 10 business days. On the 11th day UPS shows that my pkg has not been shipped from NY. I emailed them on Sun about cancelling my order & even though they say they will respond within a day, they have not responded. I have ordered directly from NY.