I am from Portugal and I was a client for many years of VitaGlo. Last order the Customs here in Portugal ask for the certificate and origin of the supplements (EU rules) to enable me clear the order. They did not send anything although I ask them in several emails. Customs send back my order to VitaGlo. I ask them many times for the refund and they did not send me. They stayed with the vitamins and the money ...USD 371,83. I think it is unfair and illegal what they did to me.
Review by CraigF Derrow2 months ago
I ordered rose water from them and called to check on the order which I had no update on for about 4-5 days after ordering. They told me they would check. I called back hours later they never checked and or called and insisted on giving refund which I'm still waiting on and told me I didn't give them enough time to check when really it wasn't even in stock. Waste of time! I paid more and the new order got here before the refund which was allegedly done the same day. Terrible service. I should be compensated to the inconvenience.
Review by Suziequ3 months ago
I ordered some stuff, got a confirmation and waited a while. Then I thought hmm I haven't recieved a shipping confirmation, so I went back to my order confirmation and clicked in and there it says my order was cancelled! Not even the decency to e mail me separately stating why. So I look at my online statement and it shows they took the money out. I call and start trying to ask about my order he rudely interrupts and says to hold. He comes back to tell me they cancelled because they are out of the product I ordered. Ok, so I asked then why was I charged? He proceeded to call me a liar and said it was illegal to lie lol. I told him he was a rude f*** so he also told me it was illegal to cuss! I dont know if this guy is the owner but he has NO customer service I dont even know how he's in business!!! With this attitude he wont be for long! Unbelievable! Buyer beware!
Review by Bryagh3 months ago
The customer service is rude and unhelpful. There were no updates about my order for several days, and I got no response by email. Then when I call the guy says they don't actually have it in stock. They have an authorization on Paypal for the amount and I asked him to remove it but he said they absolutely didn't charge me so I just hope the authorization will fall off in 30 days. I should have known looking at their website that there would be issues; seriously it looks like a site from 2005. They really should work on customer service as well, the guy answering seemed unprofessional at best.
Review by NelsonGrandma3 months ago
I was trying to find a product that I guess was discontinued but I really wanted it. So like many of the stories here I found it and thought I hit a jackpot. I was wrong, called up aaked a few questions about my order, was yelled at and hung up on! Never had that kind of experience before with any company on any level. Now I have call my bank and all of that up on. Pretty horrible, just trying to help someone else at this point!
Review by Shandah3 months ago
RUDE RUDE RUDE I called and emailed several times. I was hung up on several times. I cancelled my order like 10 times and they still shipped it and charged me.
Review by ZombieTV4 months ago
Seriously, do not shop from this website. The guy was a phucking a$$hole when I had a simple question about returns. Basically, hung up on me. Do not give this place your hard earned money.
Review by Sumyr4 months ago
Let's hope the owner hear grows as a human being..I don't think I've ever encountered such disgusting rudeness in customer service..Mocking, derogatory after I called back after HE hung up on me after literally 30 seconds of asking what an expiration date was..He was super mocking, this person really has some deep issues and let's pray he grows to be a decent person..Great prices actually, some companies mark down prices bc they're expiration date is close..I work in the industry and know this, yet he was still super derogatory..
Review by Nizere4 months ago
I have been ordering from VitaGlo for more than a decade! They used to the internet's secret place for amazingly cheap supplements. Now... they are no longer capable of fulfilling their orders. I am not expecting to receive my most recent and I will have to take action against them--unfortunately.
Review by Inspirational4 months ago
I ordered several products made by a company that is no longer in business. They were hard to find and when I did find them, the sellers were asking about four times the price Vitaglo was selling them for. The inventory was not as up-to-date as it could have been but it looks like they updated their inventory after my order. To me, this means they realized there was a problem and took action to make an improvement. There was no communication with the company but they documented my invoice very well. They noted how many products of each item they had in stock to ship me. They noted each item that was sold out. They noted I was only charged for the items they shipped. I verified this. It looks as if they double checked the contents before they shipped the package. They provided an itemized list of the charges. I placed my order on a Monday. On Wednesday, I received a notification from UPS that the label was created and the 28 pound package had been shipped. I received my order on Friday. All 21 plastic bottles of liquids had tape on the lids and were in plastic bags. Packing material included peanuts and bubble wrap. All items were in perfect condition upon arrival. While this wasn't a perfect e-commerce experience because of the inventory discrepancies, I was extremely happy to obtain these hard to find products at a great price.
Review by Camelia5 months ago
I ordered 4 bottles of Zinc 50mg a week or so ago.
I had to follow up with them to get tracking info.
When the package arrived, there was only 1 bottle!
So I called and the man was very short with me and said he was expecting more in (but offered no date).
When I ordered online it showed that the 4 bottles were in stock!
So I wrote back and asked for a refund. No reply.
So the next day I called and again the man was very short with me and said he'd issue a refund.
Days have gone by and no refund, so I started a Paypal dispute.
This money should have been refunded immediately; moreover, they never should have partially filled the order without checking with me first.
Stay away !!!
Review by CynthiaLarson5 months ago
Terrible customer service. Terrible customer experience. The CS rep literally hung up on me when asking for a status on my order. This is because their tracking DOES NOT WORK on their site. Will not order through them again.
Review by Toak Klueg6 months ago
There prices are the best and I receive my shipment in a week. Five stars! A customer since 2012. Thank you!
P.S. They have the best prices for Garden of Life products.
Review by Hengrui8 months ago
After attempting to get a credit on a defective product, I was responded to by E-mail with unhelpful, brusque responses. When I called on the phone, "Mike" answered and was very rude and hung up on me. When I called back, he accused me of "yelling at him" and was abusive and, again, unhelpful. I will not buy from this company again. Now that I read all of these negative reviews with people with similar experiences, I'm surprised this company is still in business.
Review by Reduan Jungern8 months ago
I'm in shock. I've never received such HORRIBLE customer service. Two of the supplements I received are about to expire, and they told me, "They're fine. Put them in the fridge." I said I could keep one, but would like a return label for the other. He said, "We don't do that." As I was responding, he just hung up on me. What a crappy way to treat a customer. I'd rather pay more and deal with civilized people than deal with Vitaglo again.
Review by Sumana Hapton8 months ago
I have read the reviews below and completely understood the sentiment of other customers. Service was trash, dude on phone was nasty. Order above $100 would qualify you for free shipping - HUGE SCAM, they will try to squeeze more money from you by asking for another $20 shipping payment (reason being the package is too heavy???!). It's been more than month without receiving what I have ordered. Legal actions must be taken: THIS COMPANY NEEDS TO GET SUED, put these people in jail after having them refund all the losses.
Review by Homesh Shurova8 months ago
Ordered some protein bars and never received, asked for them to check on the order and nothing, asked for credit and nothing. Completely amateur site and customer service. I guess i've learned my lesson and have donated to the fake nutritional food world. I liked it better when I sent my money to Nigerian princes.
Review by Marlie Shcherbey8 months ago
If I could give a negative star I would. Customer service was awful. I sent multiple requests for shipping updates & tracking. Finally after 12 business days I cancelled my order via email as no responses or tracking was provided. I finally received a very curt email back. No remorse for lack of service. Filing dispute with credit card company. Buyer beware.
Review by Esquawie Derrow9 months ago
This guy does not deserve to be in business. Extremely rude over the phone, don't believe the fake reviews.
Review by FoxVision Atalar9 months ago
Prices are good. But is it worth the horrible customer service. I don't think so.
This isn't the first problem I've had with them. I ordered sunflower oil. Two bottles leaked all over everthing. I asked them to send two new bottles. The owner's response: "many of the oil bottles leak we dont send new ones out. thanks mike"
Are you kidding me? If you KNOW THE BOTTLES LEAK, why the hell don't you wrap them in plastic bags so they DON'T LEAK ALL OVER EVERYTHING ELSE.
This guy is a jerk. I have ordered from them because they are a small company, and their prices are a bit lower. I'm done.
Review by Marvalena9 months ago
I've ordered from Vitaglo for many years doing so online. For some reason the website does not seem to be working properly for the past few days because a search by product comes up with nothing, a search by brand only shows empty boxes on the screen with captions like Source Naturals - C. There are no pictures of products. I finally called the office number and asked if they were aware the website wasn't working correctly and the male voice that answered said "it's working fine, it must be your website". When I said I don't understand what that is supposed to mean because I don't have a website, he said have you ordered from us before and I said yes, many times using the online ordering. "Give me your zip code", I did, and then he said "we don't have anything in the system". Then he said 'go to vitaglo.com and try that and I told him that is precisely where I am right now and the website isn't working. Then he said "have a nice day" and hung up! Well, fortunately for me there a LOT of other companies that have working websites and courteous people answering the phone. I see a lot of other reviews of Vitaglo that are in the same vein, really poor customer service and rude staff. This is the first time I've encountered it and it is also the last time. I will spend my money elsewhere. You've lost another customer Vitaglo, and like some of the other reviewers I have to wonder how you are still in business.
Review by Durah11 months ago
Do not buy from this company. They are a scam. Please read all the reviews before you buy. The customer service is horrible as well.
Review by Zahirah11 months ago
I have no issues with Vitaglo. Mike has always responded to my questions and if I had any concerns. I have bought from Mike going on 7.5 years now. Would not even consider going anywhere else.
Review by Kaljinder11 months ago
Place an order online for Giovanni conditioner $142.00.. 10 days later no correspondence no shipment emailed Mike said he'd look into it three days later I had to call them back got this guy Mike on the phone who proceeded to cavalierly say if you want I'll look into it on Monday and see if they Company still has it in stock or I can just put the money back on your credit card then when I asked about it he said I'm putting the money back on the credit card goodbye and hung up on me which was extremely rude and unprofessional. I'm assuming he doesn't need customers because he just lost me.
Review by Bafford Lavington11 months ago
After I placed and paid for my order on May 28, I foolishly googled reviews and found this site which scared the hell out of me. Reading these reviews made me think I was in the midst of an internet rip off. Instead it is May 31 and my box just arrived with the five bottles of NATURE'S GATE HERBAL DAILY CONDITIONER that I ordered. Even with the cost of shipping this came out to be $2.00 per bottle cheaper than I can ever get it for. And I received emails all the way through the process showing me exactly where we were from payment to arrival of the package.
VITAGLO gets a RAVE REVIEW from me!!!