I'm running a UK eCommerce business but I'm based in Dubai. Luckily they have a team out here and I would highly recommend working with Antony and Oscar; they have been a great help.
Review by SteveW Derrow1 month ago
I've worked with VS for getting on for 7 years and generally find them excellent to work with and I like the fact that we are always up to date with the latest developments on our site i simpressive. One side that i find frustrating is that our account managers continually change and just as we build up a relationship they move on.Now renamed business Growth managers, Sarah Storey is a delight to work with and follows everything up efficiently. Long may she stay. Sometimestech support can be slow although this does seem to be improving. All in all they are a great company to work with
Review by Flossy2 months ago
It has been great to work with Drew, Guy and Chris who have all been on hand when needed and are now assisting us with taking our business to the next level. Great support and a real customer focus transformation from visuasoft in the last 6 months.
Review by Aconcagua Gulin2 months ago
Visualsoft has been great and has always offered support throughout all channels. Paul, Christie, Paige, Anis, Luke, Laura and Cheryl have always been extremly helpful and their insight has constantly proven to be valuable
While we have been happy with the overall experience and the lucrative teams, we feel that the development department could improve by ensuring bespoke projects are delivered in a timely fashion.
Review by Chrica2 months ago
We have just started our partnership with Visualsoft and so far I have only great things to say! We have recently enrolled on the shared success scheme with the help of Jason West as our marketing consultant; He has been helpful, knowledgeable, personable & an all-round great guy in helping get this project off the ground. He has been responsive and on hand to answer questions we have as and when they pop up! the whole approach has been great & I would have no hesitation in recommending him or Visualsoft! Our project manager Kathryn has been extremely helpful as has Rachel & everyone else we have come into contact with so far! We are looking forward to the working relationship building over the next few months and we can’t wait to see the new site!
Review by Sanyah2 months ago
Leigh is a great resource between both companies setting up a better relationship. This builds on a stronger foundation leading to a better longer term relationship instead of having multiple account managers and new contacts to deal with. Visualsoft are getting better at working with customer requirements balancing a need to grow and to help the client build in stages instead of all or nothing philosophy..
Review by Travelglot2 months ago
Very impressed with the size of the business, and potential ahead of us to partner with an industry professional. Really looking forward to working with the team and building a long term online business
Review by MzDDee2 months ago
Better Call Cam!
We were advised that Visualsoft would be able to help us with a marketing strategy etc. Currently we don't have deep enough pockets to take advantage of what Visualsoft have on offer and despite not signing up with them they were truly open honest and helpful with us.
Cam gave us some brilliant insights into small changes we could make to improve our visibility and more importantly, sales. We will put into action some of the things we discussed and analyse what happens.
If we had the money (we are a very small business with limited resources) we would dive in with both feet. Don't hesitate to contact either Ryan or Cam they're the good guys.
Review by Vijaykarthik2 months ago
Excellent service and support received at all levels from Visualsoft - but with my main contact being Phill Lumley who was always on hand and offering advice/pointers to take me to the next stages of the project. I'd have no issues recommending Phill and the team at Visualsoft for anyone who wanted a highly specified and effective web platform that delivers results.
Review by Kandhisami Obadias2 months ago
Our new website has just launched, so far all has been a great experience. My project manage Samantha Grady took the time to get to know us and our business on a personal level and was able to put the team together to design the new website perfectly. Every detail was perfect and could not fault. Whatever I was not able to do Sam would sort it for me. Being a smaller family run business we don't have the team around us and help. But Sam went above and beyond and helped in every way possible. The new website is not done overnight and did take about 3-4 months to go live but now I look back over that it was needing and the extra time lengthy time meant making sure everything was right and ready.
We are looking forward to growing our business with Visualsoft...
Review by Engineering2 months ago
We transferred over to visualsoft website from a very well search optimised website built using dreamweaver, the move cost us the search rankings of all our internal pages and didn't help the whole website's visibility as all of a sudden our google search console indicated lots of errors.
Discussions on this topic with VS were stilted as once they've got you on board they lose interest a bit, taking to management level people becomes impossible, basic website standards like alt tags for images were lost, we battled on but in the race for organic web search results we were on a losing platform. VS did switch on the SEO package F.O.C but this was very limited and the search performance of our website was damaged beyond salvation by using the VS platform.
The VS websites look good but in our experience they lack the technical functions and editing capabilities to remain search engine friendly. This is money in e-commerce. The VS line is 'do it with adwords' which is of course an expense when decent organic search performance is free.
On leaving VS we asked that all the order information stored on the server were put on disk, they quoted £10'000 for this service. That was the height of arrogance and just really very strange. Maybe as competition increases VS will realise the importance of organic search performance, maybe not, but if you've worked hard in this area, think very carefully about re-launching a website on the VS platform, seeing your homepage drop from page one to page 5 then slide completely out of sight can be very hard to stomach.
Review by AnIMeHa3 months ago
Great service, very helpful fully recommended from me!!!!
Review by Boocock3 months ago
I think Visualsoft are a great company overall. As with any partnership it does have its ups and down but overall they are a good company to work with.
Having an account manager like Leigh helps a lot, someone who genuinely understands how much you care about your business.
Downsides are how pricey things can be but the quality of work is great.
Review by Cshorty3 months ago
After limping along with a poor unsupported unloved website We signed up to Shared Success with Visualsoft
We are now in a much better place with help and support that has been excellent. The concept of SS is right way forward and we have already seen benefits and sales improvements.
Looking forward to working with you guys to make more improvements
Thank you Emma & Kevin
Review by Rhynell3 months ago
With many thanks to Olivia Saint who looks after our multi-channel experience at Visualsoft and who we can credit with helping to generate a marked uplift in our Amazon & eBay revenues over the last few months. Her experience in being able to spot all the small (but influential) details that needed changing within our account and within the product descriptions, tagging, delivery cost as well as promotion possibilities that all lead to the positive changes. Please pass on our feedback to Olivia!
Review by Meimoona3 months ago
Visualsoft are an outstanding force, and since we partnered with them, our website and online presence has really benefitted. No doubt they are a large company with lots of employees, but don't let concern you, the resource they have to deliver a good website is outstanding, and the attention to detail on features, support issues and general website functionality is, after many years of research, unrivalled.
Rebecca Hughes is our Account Manager and she has always been friendly, efficient and so helpful with any issues.
I'd recommend using them, there are like everything, cheaper alternatives, but you'll soon realise that choosing an alterntive will actually cost you more in the long run.
Review by Forczyk3 months ago
The VS team have been excellent at delivering our new website (we are over the moon with how it looks!), and we are looking forward to seeing how Hollie and the team can support us as we begin executing our new digital marketing strategy.
I personally wanted to write this review to highlight how brilliant the support was that I received from Kathryn throughout the build & launch of our new website. I can’t thank her enough for all of the help she’s given us. She has listened to everything we have asked for and been highly efficient and quick on getting back to us regarding any issues.
We are looking forward to seeing what else VS can support us with now we are live!
Review by MMiller4 months ago
A truly outstanding company who are genuinely invested in your success. Their customer service is second-to-none & they're honest, knowledgeable & happy to help whenever possible. We've been with Visualsoft for 5 years now & recently joined the 'Shared Success' programme. I couldn't be more happy with the time & effort put in by every member of the team to ensure that our business goals are met & our company continues to grow.
Thanks to Kevin, Emma & everyone who has helped us so far, it's a pleasure working with you & I'm looking forward to continuing.
P.S. Kevin Richardson is amazing and whoever his boss is should give him a raise!
Review by JeremyM4 months ago
If you have a problem there is always someone at the end of the phone and it is resolved quickly.
At the moment i am working with Olivia who is helping us to increase sales on Ebay. I receive a monthly call which is so informative and i can email her for advice and help, i have learned so much !
We are very impressed by Visual Soft and would definitely recommend
Review by Huaiyi4 months ago
So we launched our website 10 months ago and couldn’t be happier with progress. We decided early on (2 months after launch) that we would go with PPC marketing from VS. Somewhat sceptical due to potential cost we thought let’s give it a go and signed up for 6 months.
Since the initial sign up we have already renewed for a further 6 months! We work closely with Georgia who did everything for us and we started to see results quite quickly. Since starting PPC we have seen an increase in sales of over 300%! Georgia is constantly working on our campaigns to improve them and ensures the budget is spent efficiently. This is then backed up with detailed reports and engaging monthly meetings. Really impressed with how Georgia is up to date with Google requirements and industry knowledge to keep us ahead of the game.
Overall really pleased with Visualsoft PPC service and Georgia Lund who is doing a fantastic great job for us. Thank You!
Head of Operations
Review by Folabomi4 months ago
Excellent Service provided throughout our time both with Visualsoft and the service Olivia has provided. Always on hand to give us the best service possible and has really helped us develop our website. Really happy with everything that has been done!
Review by ChrisFL Namuduri4 months ago
We dealt mainly with Phill Lumley , Business Development Manager.
He was extremely efficient and professional, responding to our enquiries very quickly, thoroughly and honestly.
Review by Fazakas4 months ago
I contacted Visualsoft as a friend of mine is using them. They were prompt to contact me and understood my needs very well. They were honest to tell me I am better off going a different and cheaper route for now initially.They proceeded to give me amazing and very insightful advise to get me going for which I am very grateful. I do hope I get to work with Visualsoft in the future. I think the product they offer is very good and their approach is friendly and honest.
Review by GaryNH4 months ago
Saying that our experience has been a complete disappointment so far would be an understatement. Continually let down at every hurdle! We were sold what we believed to be a great package and an upgrade from Shopify.. We couldn't have been more wrong!
As soon as the sales pitch ended and the contract began, the issues started to occur. It quickly turned into a nightmare, with slow response times and a lack of communication. Now almost 12 months down the line, this is hands down the worst experience with a platform we have ever had. Avoid at all costs!
The issues still remain, and even the simplest tasks take weeks to resolve. Any problem that arises are passed from team to team without any sign of a solution in the hope that we'll eventually move on from the problem or solve it ourselves.
Literally any other service to visualsoft is superior, and we've now spoken to dozens of our other companies on the platform and they've all had the same experience, many of whom have now been lucky enough to switch back to Shopify. Seriously avoid at all costs.
Review by Nonnymuss5 months ago
From my initial contact with Visualsoft right up to the present I've been nothing but very impressed! They have listen to my requirements and acted upon them in full.
Samantha Grady my account manager through out the website build was brilliant, nothing was too much trouble.