My entire house is visual comfort lights. I used to recommend them because many are very pretty. I ordered Kate Spade $#*!inson chandelier and several parts were not made properly. It was nearly impossible to find anyone to talk to. It took weeks and finally I was able to pay them. To get replacement parts! They do not stand by product. China made junk. I will never buy again. I feel sorry for suppliers that have to deal with them.
Review by Iopu1 year ago
I ordered the Arabelle flush mount
fixture last spring through a local design company in Richmond, VA,
called Williams Sherrill. It finally arrived mid summer WITHOUT the
glass diffuser. After multiple attempts through Williams Sherrill who
appears to have thrown up their hands in defeat, I tried to contact the
company directly. They refuse to talk to me because I'm just the
customer, not in "the trade". Best answer I can get from owner of
Williams Sherrill is it will(maybe) be here in December. "They have none
in stock and must have another made in China". Really?
Review by Absa6 years ago
I have worked with these guys for over 6 years. They have always given me the worst customer service. it has taken me 4 1/2 months to get them to send me a mounting bracket for my customer. which was their fault for never putting in a box. I gave them the item and told them I needed the mounting bracket. I called 6 times and every time they said it was shipping out that day. about a week later it shipped. when I finally got it the mounting bracket wasn't even the right one and did not fit. in order for my customer to get one I have to have a picture that it doesn't fit. like really!?!? so my customer has waited another 5 weeks and still no bracket. I suggest not using them unless you want problems.
Review by Stency6 years ago
Recently purchased Visual Comfort Suzanne Kasler Thornton 3 Light Decorative Floor Lamp in Polished Nickel SK1004PN-NP, SKU # SK1004PN-NP from Designer Supply House, NY, NY. VERY POOR QUALITY! Doesn't sit level & finish is damaged. I contacted DSH - no resolution. I have also filed a complaint against DSH w/BBB, NY & FTC - no resolution (yet). I also contacted Visual Comfort & Co. I do not hold VC&Co. responsible for the policies & practices of DSH. I contacted VC&Co to inform them of the poor quality & craftsmanship of their product. I did not receive a response from Visual Comfort & Co. This is my 1st & last transaction w/Designer Supply House & will also be the 1st & last product I purchase that is from Visual Comfort & Co.
Update: 4/21/2014 I received replacement lamp from Designer Supply House. IT DID NOT WORK! Contacted DSH next day and requested full refund upon return of the lamp. 5/23/2014 received return label. 6/03/2104 lamp delivered to a company called Bath Kitchen Decor. Today is 6/17/2014, I have not received a response from either DSH or BKD or a refund. Again, I do not hold Visual Comfort responsible for the business practices of DSH or BKD. I am writing this review to warn of the poor quality of the Visual Comfort product I received.”
VisualComfort is rated 1.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about visualcomfort.com.
22008 North Berwick Drive