I recently bought some new sunnies from Visual-Click, that were cheaper than the same pair in a fisical store here. They came with all their original accessoires in just 24h to my address. Their customer support service kept me informed and gave me all the information I requested. I will definitely buy again from Visual-Click
Review by Alimcgar1 month ago
I order a rayban clubmaster on the 17th of September and said would be delivered that week. Today, October 5th, has not yet been delivers neither been contacted by member of the staff! This must be a scam, stay away! Got 90 euros stolen from me!
Order number 200169
Review by Hokming Plowe1 month ago
As requested from the company visual click, I sent foto of the right size that they can display. After they received ( I had back automatic reply of delivered message) they didn't gave me back a reply. Probably they couldn't do nothing after checking for two times (and in a occasion they tried with no good effects to resolve problem) that they sold me glasses with obvious manufacturing defects. It s a pity that here I can't post foto you see glasses defects, so people can judge my complaints.
Review by Hitachi1 month ago
I have bought graduated glasses and made a mistake in filling in the prescription. I have contacted them since the day of arrival with more than one email asking how we can sort this out and they have never replied after 20 days time. I had to go to fix this at a local shop.
Moreover, since the day of the order, I have contacted them asking for the declaration of conformity of the glasses as this is needed by my insurance in order to reimburse me something of the glasses. Also in this case I received immediately an automatic message and now, after more than 30 days they never replied.
WORST Customer Service Ever!!! Just hope everything going well with your order, they leave you on your own if you have any troubles.
On the positive side I admit they have good prices and lenses would have been good, if correct....
Review by Sammad Lausmann3 months ago
i ordered DG glasses with prescription
I received the best quality of lenses with certificate
Receive the same time ,how they said.
Will order for all my family
Recommend for everybody .
Review by Schoeters3 months ago
Excellent! Following the recommendation of some friends I placed the order for my prescription glasses on Visual-Click. Not only the glasses are top quality, they arrived in less than 1 week. Thanks!
Review by Sheriozha3 months ago
I wanted to buy ray ban sunglasess in the store but they were so expensive and then I came across visual click and saw really nice reviews so I ordered them! They came in less than 24 hours and the quality of them is sooooo good! I can really tell they are not fake. I even gave them to optetricion an they said they are real
Review by CosmicLabs3 months ago
Great service and speedy delivery.Got my sunglasses only in 2 days.Very happy.Thanks.
Review by Dakara4 months ago
Awful Customer Service. Have tried on numerous occasions to get a hold via phone and email to attain a full refund after 24 hours of ordering. Still no response- to email and customer service phone number just ringing out! No idea how I will get a refund!
Review by Marwijn4 months ago
3 week delivery is excessive. raybans from Germany came in 4 days.
Review by Tebani4 months ago
This was my second time buying new Oakley sunglasses from visual-click.com
I ordered in the evening and the next day my sunglasses was send out. The day after I received my new sunglasses. Under 24 hours, from Spain to Denmark.
Will always buy my new sunglasses from visual-click.com
Review by Pseudomoniker4 months ago
This was my first purchase on Visual Click and I have to say that am rather pleased.
Shipment was dispatched on Monday and 2 days later I received my glasses.
Everything is in order and absolutely genuine.
4 stars only because of the way they pack their (or at least my) glasses. My Ray Ban Clubmasters came in a Visual click branded box which contained the Ray Ban box with glasses. There was no bubble wrapping which significantly increases the possibilty of item damage during transiton process and as a result my Ray Ban box was pretty dirty and looked like it has been used, hence 4/5.
The glasses were intact, though.
All in all, pretty decent service, will buy from them again in the future.
Review by Athray7 months ago
Thanks for resolving the issue.
I removed the description of my problem, because I hope that this was an isolated case. Everyone can be wrong.
I just want to recommend always responding to customers. Even if you need time to resolve the issue. Write to the client that his question is being reviewed. On the Internet a lot of deception. Therefore, you get a negative reaction if you do not respond to the letter.
Now I will hope to get a quality product.
I wish you good luck in business and more satisfied customers.
Review by Podfo8 months ago
There has been a misunderstanding in my order but they've been able to solve all problems in the end
Review by Mariaclara11 months ago
Absolutely disgraceful service!!! Ordered two pair of prada sunglasses, after 2 weeks one pair clearly showed signs of a manufacturing fault as the lense started to come away from the frame. Emailed them to hear a great response which explained if we send them back they will replace or refund the item. Once they received the item they refused both as the item was returned faulty? WE RECEIVED THE ITEM FAULTY! I replied with a copy of all of our emails which clearly expressed an apology and promise of rectifying. They then have had the audacity to accuse us of sending them an old pair of sunglasses well worn and older than 2 weeks and are now refusing a replacement or refund and will only return us the faulty pair and only if we PAY THEM TO? currently still waiting for a response off them and seeking legal advice regarding this absolutely appalling service! These sunglasses were a present from me to my wife after she had just given birth to our little boy ! So DISAPPOINTED! And would advise never to risk using this site!
Review by Segwik1 year ago
I bought a pair of Dior Homme glasses with prescription on this site. Looks different from what i saw from boutique. No certificate from Dior Homme whatsoever, even the cleaning cloth inside the box was not Dior Homme. Then what the heck they claim authenticity? and the nosepads fell off after 3 months i contact them again for the falling nosepads, they say they won't be responsible.
Review by Kava1 year ago
Already ordered 5 times from this page. In the beginning I was really skeptical as I ordered a Dior So Real which was around 150€ cheaper than in stores. All items arrived the next day and are 100% real. I had to send back my last order as the glasses were too big for me and got refunded the next day. Also the customer service is great! Whenever I have questions I call them and they are always really friendly and helpful!
Review by OneRumo Nikaris1 year ago
STAY AWAY FROM THESE GUYS!
I ordered a pair of Persol sunglasses lured by the good price. Next thing I know is that they sent me a clearly USED pair of sunglasses with grease's marks on the frame where the nose rest. Plus dust on the lenses. They tried to make them look new by placing a sticker on the lenses and a plastic bag around it. But they did a very bad job! They should sell them on Ebay as USED!
Review by Mirele1 year ago
Bought some sunglasses they arrived a week before forecast due date very happy!
Review by Ceila1 year ago
Ordered 2 pairs of sunglasses (order 157657) on 02.06.2018., estimated delivery 14 - 22. 06. 2018., still didn’t arive. Tried to contact customer service but with no response. Very dissapointed this time, because two years ago I was very satisfied.
Review by Marceyb1 year ago
Ordered Rayban clubmasters from Scotland and amazingly arrived from Spain within a day.How do they manage that?? Sunglasses were perfect,genuine authentic Raybans with all the accessories and tags and at cheapest price i seen anywhere.Super happy with this website's customer service.Would recommend to anyone.
Review by Shreshtha Phrygian1 year ago
Best website for sunglasses, they arrived before estimated date in great condition.
Definitely coming back :)
Review by Cstabenow1 year ago
I bought sunglasses from another spanish based sunglass seller and after 11 days they had still not shipped them despite the website saying that the sunglasses were available when I purchased. I then had about 3 days until going on holiday and purchased from Visual Click on the Tuesday, receiving the sunglasses on the Wednesday afternoon in London via DHL.
I did have to get their help with resolving an address issue with DHL and the online chat adviser resolved it in minutes.
Great service, would definitely recommend and will definitely be using them in future. Can't praise them enough.
Review by Oldiebutgoldie Hassmedd1 year ago
After few month of using my Ray ban RB3617N polorised sungalss coolur is fading up. This looks copy product as I used many pair of Rayban sunglass and this sort of problem never happen. Stay away from them.
Review by MikeRock Kofskey1 year ago
Really good product, relatively cheap and good looking! Transition lens are cheaper then other sellers and really nice, I love it! Shipping took a few days more than expected but was anyway really fast!