Ordered 2/8/2017, overnight delivery, still hasn't arrived. No responses to the emails, nothing. I made purchases before, that were brilliant, now I am really disappointed.
Website not live as of moment.
Review by EricExpert2 years ago
Fast and efficient service
Review by DiogoPires2 years ago
ordered two lots of contact lenses, got the first ones within 2 days of ordering. However, still have not received the second set, which were Daily Accuview Define, sent an email no response and now the website says it is updating and has said this for some time. Would like to know if I am ever going to receive my Define lenses.
Review by Lolethia2 years ago
No problems whatsoever - great value for money and quick delivery.
Review by Vantece2 years ago
This company is having serious issues in,the UK. After almost 2 weeks they said it was delivery problems.... I don't believe them. They returned my money but left me hanging for almost 2 weeks. I went on line to Lenstore.co.uk bought the same lenses, at the same price on a Friday evening. Got a note they were dispatched on Saturday and Monday morning they were delivered. 5 stars plus to that company!
Review by Thaddy2 years ago
best price and quick safe delivery.
Review by Aqs Ariouat2 years ago
I made my Oder on the 27th June. This wasn't dispatched until the 5th of July, this was disappointing, but I could accept that. Then the package had been sent 'Signed For' unfortunately I work full time so wasn't in to sign for the delivery so I had to re-arrange to collect from a Local post office which incurred an additional fee. From purchase date to receipt of my lenses was 18 days. It's just been a really inconvenient process for me. It's a shame because the lenses are perfect and the price was excellent
Review by Mova Brandão2 years ago
Website has been down. An order I made on 30 July for 24 HR delivery has not been received. No news from the company as yet. I hope they get to their order backlog soon, as I suspect this has to do with their website.
Called company twice since and they're looking into the case to get the items posted out. I made quite a large order and I'm moving homes soon so I really hope to get it sorted out. Fact that I called twice and no updates despite the cust service person telling me they will call back after checking with main office is just annoying.
If anyone needs Visionpros UK cust service no., it is: 0800 170 1130
Review by Benster2 years ago
They were quite prompt with delivery and had the best deal on fresh looks dimensions Caribbean aqua. I absolutely love them they blend well with my blue eyes. I will definitely be ordering from vision pros again.
Review by Nseir2 years ago
Excellent & prompt service. Not a single issue and received promptly as advised..they even gave us a discount for it being our first order - because of all this it won't be our last !
Review by Greggs2 years ago
Instead of 2-3 days i wait 20 days.
Review by Bafford Kindl2 years ago
Fast delivery, great service, will definately order from you again
Review by CKrueger Derrow2 years ago
Review by Stetler2 years ago
I placed my order on 26th of July. Still waiting for my lenses. 10 boxes. I mailed them twice and no respond so far. Site under reconstruction. So I am not able to call them. The worst experience ever. Very poor customer service
Review by Acjo Itzcovich2 years ago
Fast, well packaged delivery. Convenient website for order.
Review by Shahper2 years ago
The price was right but absolute nightmare on delivery, was unable to track my order and no card was left when delivery was apparently missed. Got the lenses much later than expected with no empathy from their staff.
Review by Kundeove Masroof2 years ago
A great value, hassle-free shopping experience.
Review by Loumog Debrol2 years ago
I ordered contact lenses, cleaning solution and eye drops on 27 July and it was indicated that the delivery was 48-72 hours. On 7 August I am still waiting, no news whatsoever.
I emailed their customer service twice and never received any reply. The website has been down for at least 4 days now.
The price was competitive, but I will never order at VisionPros again!
I hope to cancel my order for a full refund and order elsewhere.
Review by Abulqasim2 years ago
Really amazing! Fast and such good quality
Review by Wahl Anhel2 years ago
Best and quickest service I have ever experienced re contact lenses!
Review by Shamragh2 years ago
Good choice, cheap & fast delivery
Review by PhilandVicki Heezik2 years ago
Very poor service.
I purchased some contact lenses with 24 hours delivery on the 28/07/17 and my order hasn't arrived to this date.
Following an email explaining how unimpressed I am with the service I received a reply which may help others understand the issue with their order.
'Unfortunately, due to complications and delays with our shipping department in the UK, we have had to cancel your order. We have temporarily shut down our webpage while we work the complications out.
A full refund has been applied to your original form of payment. A copy of your refund has been emailed to you.
We sincerely apologize for the inconvenience.'
It was my first time placing an order with this company and even if they sort the issue out I will not be a returning customer.
Review by Fakawee2 years ago
Paid for 24hr delivery
Review by Samael2 years ago
Great price, quick delivery! Will be using again!
Review by HMel Nagusi2 years ago
Good experience, great price but with the delivery, they didn't leave it in my mail box so had to go all the way to the nearest post office to collect, which wasn't really near to me so a little inconvenience there