Very professional and efficient service with really friendly and helpful staff. I would definitely recommend Vision and would use their service in future.
Review by Arstella6 months ago
I used this vision (castlereagh branch) to find a tenant for my property a few years back. It was, and still is, my only rental property so I had intended also to use them for the monthly management of the property as well as I was nervous having never leased a property to anyone before.
Initially I was very impressed as they were efficient in finding a suitable tenant and getting everything setup regarding deposits, rental agreements etc. However it soon became very apparent that they was going to be issues with the “management” of the property. The tenant paid his rent by standing order on the 5th of the month, I was supposed to have this paid into my account (minus their fee) a few days later. Out of the seven months I persisted with them on only two did they actually pay the money to me without me having to ring them up and chase them, sometimes multiple times, for payment and even then the two they made were weeks later than what had been agreed. On the seventh month after realising payment was three weeks late I ended up ringing them four times over three separate days, each time being fobbed off and told “no problem, ‘Geoff’ will definitely ring you back this time”(he never ever did funnily enough). Eventually after getting nowhere over the phone I had enough and walked into their office and told them to cancel the management agreement as they were causing me more stress than their supposed management was solving. I followed this up with an email to get my reasoning into writing and to their credit a Mr Brian Gaw did reply to me and apologised for the poor service. He part refunded some of the fees I’d paid to them and told me he would return my keys first thing on the following Monday (true to form I’ve never seen the keys again in the nearly three years since).
Since then the same tenant has stayed with me and paid his rent faithfully on the date agreed every month. He has given me no problems and is a real pleasure to have as a tenant. I’m very glad to be shot of the hassle this company caused me and would not recommend them to anyone for property management. To end on a positive though they did find me a good tenant so perhaps they have earned some small amount of merit (hence the 2 stars as opposed to 1). But for property management my advice would be to avoid at all costs.
Review by Taesha1 year ago
FRAUDULENT ACTIVITY & THEFT WITHIN THIS COMPANY, GRAND PARADE, BELFAST....
I have been waiting on the return of my deposit for well over 2 months now was told by the rental manager Diane Duff that the landlord was withholding deposits so I couldn’t get my deposit back, She was also in contact to say the landlord had released the money and asked for my bank details to put the money into, I waited a few weeks with of course trying to get a hold of her in the meantime only to be fobbed off every time with an excuse. recently I discovered by contacting my old landlord and the PSNI that the director/partner off this particular estate agents STOLE my deposit and rent which was not put into any protection scheme which it was legally suppose to be and had done a runner, this has also happened to a few other peoples monies who have recently dealt with these rouge agents and also to the landlords who have not been paid their money from a few properties which is all apparently under PSNI investigation as well for all this illegal activity with prosecutions in the process... AVOID THIS ESTATE AGENTS at all costs unless you want them literally stealing your hard earned money. None of the regular staff were supportive in anyway as well about this whole situation and lied constantly to try and coverup the fact that there was any theft going on in their own ranks even stooping as low to make out it was the landlords who were stealing money and not themselves. Trust no one in the office they say they have appointed a new director Brian Gaw but it all sounds fishy if you ask me but I still wouldn’t go near this company for as long as I live and would happily direct anyone away from this company so the same thing doesn’t happen to them. I am currently still without the return off my deposit which I was hoping to have for this Christmas but no one is interested at all in the office.
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Castlereagh Road 285