I got my passport very quickly. Everyone I talked to on the phone was helpful, courteous and friendly. It saved me a lot of time, worry and concern about getting my passport renewed quickly. I would highly recommend this company, they are awesome.
Review by Keza Beaton5 years ago
I was told that I would have my visa within 28 days, they provided the visa and they maintained contact and answered questions when I called regarding the progress of my visa app. It was nearly the same cost if I went to the consulate myself, but the consulate could not guarantee that I would have it in 30 days, more like 60, and they also wanted my documents for approval. I had a peace of mind that my trip to Brasil was a GO!
Review by Askar5 years ago
Got my China visa with no problems. One week turnaround
Review by Yousra Maggiotti5 years ago
I had an issue with the copy of my birth certificate that I submitted and was sure that once I got the corrected copy sent in my passport would be delayed but my Husband would receive his in time for our trip....but much to my surprise... mine arrived right along with my husbands..Scott was extremely informative and help during the entire process
Review by Raghida5 years ago
Guy was not professional.
Communication was poor
Found a local service for the rest of my family that had better customer service. No need to call me, not using service again.
Review by Vanstone5 years ago
Contact by the company was quick, paperwork clear, and mail prompt.
Review by Jaggery5 years ago
A welcomed but unplanned FUN trip "across the Pond" was was made possible by
"Visa Passport Pro" and their expedited services that took the hassle, pressure of passport renewal out of the equation & without a hitch or followup phone calls from my end.
Thanks again Visa Passport Pro for a great experience and visit to Spain.
Review by Plasterboy5 years ago
I needed to renew my boss' passport in less than a week and Passport Pro was terrific. They emailed me a FedEx label on Thursday and I received the new passport on Monday! Amazing turnaround!
Review by Ghastlie Delvino5 years ago
This was my first time to obtain a visa and I had read all of the horror stories about the experiences of others. I was planning the travel details ofmy first solo trip out of country to China. The last thing I wanted was a problem or delay with the Visa. I provided my personal information Visa Passport Pro and received a prompt acknowledgement. I received regular progress updates and then received my Chinese Visa delivered as promised. Just like that. I would heartily recommend Visa Passport Pro to friends and family. My trip went as anticipated and it was a wonderful adventure.
Review by TLbev5 years ago
Website was very helpful. Staff likewise. Everything was very efficient and timely. The process made my life much easier. Thank you.
Review by Kyril5 years ago
I still haven't received a receipt for your services
Review by Gharbi5 years ago
I bought a nonrefundable airline ticket to Brazil and did not realize how difficult and time-consuming it can be to get a visa. With the upcoming World Cup games the consulates and embassies were booked up with appointments to obtain a visa before my departure date, so I had to turn into an agency to get my visa for me. Thank God for visa passport Pro! I contacted Visa Passport Pro and they assured me that it could be done in the allotted time necessary. They kept in constant communication with me as to where my passport was and just as they said my visa a arrived on the date promised. I have traveled to six of the seven continents, and for all future trips when I need a visa, I will turn to Visa Passport Pro. Without a doubt they are the best. They were always kind and professional. I recommend this company to anyone who needs a passport or visa, whether it's because you need it in a hurry or because you just don't want to have to do the necessary legwork. These guys will take care of everything for you. Thank you Visa Passport Pro! I had a fabulous time in Rio de Janeiro, Brazil & with out them I never would've obtained the visa in time! Job well done.
Review by Wrackmeyer5 years ago
Visa passport Pro with simple to use they called and walk you through every part of the process. It was quick and I was able to call them back if I needed any assistance with anything. They answered my questions. They emailed back quickly and I was very pleased with the service.
Review by Pratha Chiello5 years ago
Every transaction was as advertised. The advisor kept me informed and called to verify that I received my new passport.
Review by Acisa5 years ago
I was speaking and emailing Derek from your company and he's an amazing listener and worker. It's so great to have him on the phone with me because he knows exactly what i want.
Other than that, it's a little difficult to reach out to Derek or other representatives. The girl always put me on hold.
Review by Autie Neydon5 years ago
The transition was smooth, even when I made a mistake. The team at Visa Passport Pro was professional and courteous. I highly recommend this service. Thank you.
Review by Fortchie5 years ago
From the moment that I started working with these folks, they made things SO smooth & easy to understand. They took their time explaining the process, what I would need to do & then what they would be doing. I dealt with 2 or 3 different people, and they were all very helpful, professional & pleasant to speak with, which also made the process easier. I REALLY appreciate these folks & visapassporpro's, and feel that if they had not been available, I would have had a very difficult time getting all the paperwork completed accurately & on time.
I'm sure I, and others in our company, will be needing their services in the future, and I will be highly recommending them.
Thank you all very much for all you assistance & patience.
Review by Puchi5 years ago
Terrible,awful,unprofessional and a major rip off !!!
Review by Wilfy5 years ago
My experience with this company was really good. They assisted me in making sure all the proper documents were filled out and kept me informed as the process was in progress. I would highly recommend them and will use their service again when the need arises. Truly professional!
Review by Nikhat Caitens5 years ago
It was a relief to have this urgent need of a passport solved, and being guided through the process step by step. Everything worked out well for us and we received the passports in time.
Review by Mook Gaten5 years ago
I would never use this service again and would recommend anyone to stay clear of them. Initially they are very nice and helpful, but once they get your money, forget it. The only person that was even remotely helpful or responsive was Nina Gonzalez, but once I purchased the service and they assigned me a case manager, Luis Cordova, he never returned a phone call or responded to an email. And though I paid a very high premium to have expedited service, I did not receive expedited service. And while this is a 100% guaranteed service, when I requested a refund, I received the rudest response I have ever gotten from anyone in my life. Marsha Flaugher in their accounting department was so unprofessional and rude that she actually used bold type to say, "I guess you are refusing to consider that your delay in submitting your documents resulted in the late issuance." Apparently to them a one-day "delay" on my part (though I was never given a deadline to submit), justifies a 7 day delay on their part (I paid for 3-5 day expedited service).
Not to mention that if my case manager, Luis Cordova, had responded even once to my questions I wouldn't have been "delayed" a day. Several of the questions on the form are not intuitive.
Nina Gonzalez is the only person that I dealt with that actually does their job and is good at it. As far as i'm concerned the others could learn from her professionalism and thoroughness. Perhaps she should have their jobs, things might have actually gone smoothly and gotten done on time.
Review by Vitold5 years ago
I would recommend Visa Passport Pro to a friend, and in general was satisfied with the delivery of my passport other than a couple of small things. The first gentleman who helped me sounded rushed and spoke quickly as he went through the instructions. He almost seemed bothered when I asked him to repeat the instructions. When I didn't receive my follow up email right away, I called back and was told that it may have gone into my spam file and indeed, it had. That was a bit stressful not to see that email for a few hours. The 2nd gentleman I talked with was more clear, and more helpful. My passport did arrive when I was told it would, and it was a relief to receive it on time. It was during a busy time of year (the week before Christmas) and the weather was bad all over the country, so I wasn't sure I would get it in time. I liked that I could track the progress of my passport, and see when it had left each location.
Review by SamJoel5 years ago
I contacted your company and asked the time frame we would be looking at so I could set my flight schedule . I was to fly out the following Wensday , I had to get my yellow fever vacine and send off everything to them fedex that day, including two money orders for 50 dollars to Ghana embassy and Diane ?. So I sent it out Wensday with my prepaid label. It was received Thursday but he made a mistake the money orders were suppose to be for 60$ Ghana 40$ Diane which would delay everything iset the the money orders and I was mad as hell . He received them Friday a nd got it offtothe embassy on Friday. To change my flight would cost me aprx. 800$ more and I was very worried and nervous. I got a call from Adam that my visa was sent out that night and should be here in the afternoon I waited and waited then about 4 pm I got notification my package missed the currier and would not be tome till after my flight left. After a lot of calls they located where it was and I had little time to find the place and get my package. I got there the lady at FedEx was nice enough to look for it before she went home and I got it. This all should of never happened and I feel a big apology is needed, also your people need to be accurate I telling us what is needed for this. In many ways I paid for this mistake lots a extra driving worry , etc.
Review by Shellagh5 years ago
There are what 3 or 4 companies that are authorized to do this work. Thus, it's nearly a monopoly. And sure it's my fault for not noticing my passport had expired. But $300? That's rough. I bet if you knocked 40% off your fees, you'd get 3 times the volume of business and people would feel like they "saved" big bucks compared to the other companies.