Virtual PBX is a great service and more importantly the customer care and support that I received from Kathy Melendez was world class. Great service.
Review by Athea11 months ago
Kathy Melendez is to be commended for assisting me with my transition from V Console to my DASH accounts!
Review by Taanyka Doublett1 year ago
Hello Jeff and/or Billing Department,
I just realized that we never received a refund or the refund check that was supposed to be issued once your telephone was sent back.
We received confirmation that your office did indeed receive the telephone, was there a problem with the refund?
Guess what...They now don't respond to email or phone but when we were with them they were always in contact with us.
Review by Mbrown1 year ago
Kathy helped walk me through setting up our phone and how to port a number over from Ring Central. I'm not a computer savy person and this would not have been possible without her knowledge and patience.
Review by RikuSi Fankhauser2 years ago
We've been with VirtualPBX for several years, and they provide top notch service and a great product.
Review by Coley2 years ago
Customer service has been great - the ease of setting up our system and voicemail, etc., was very user-friendly.
We've been very pleased with everyone we've dealt with thus far!
Review by Jingyan2 years ago
THANKS SUPPORT WAS GREAT HELP
Review by CodeBarbara2 years ago
My company has been with VirtualPBX for over ten years. We have always received exceptional customer service, their product has been very responsive to the changes in our business and we've saved money. VirtualPBX is a great company to work with!
Review by Souljahs2 years ago
The reps are wonderful. When you can get to talk to one. Waited on hold for almost 15 minutes today, around 8:50am PDT.
Costly experience with their phone app. And the issues with it are not yet resolved so it cannot be used. The app kept defaulting my number to "unavailable", no matter how many times I marked myself as available. I didn't even know there was an inssue until I wondered why I wasn't receiving any calls. After I discovered that, I kept marking myself as available and it kept defaulting to unavailable. Disaster. I'm in sales, I lost thousands in commission, didn't make my quota.
Also - and this might not be arising from the VirtualPBX platform, so maybe not their fault - but all of us salespeople here have horrible problems with a delay in the sound so, talking on the phone with someone, we always end up interrupting each other. It's frustrating, time-consuming, affects the relationship-building. I don't have this problem when I originate the call from my phone, only on the calls that come to the (same) phone via the system.
5/8/17, Update: Thanks for the response, Charlie, but it's cold comfort. The sum of your replyy is that you're paying attention to a known issue - attempting an an adequate job of taking care of business. More meaningful would have been an offer of some months of free service or *some* kind of offering. Kind of worse than no response at all.
Review by Shoping2 years ago
Worst experience faced in trial period your team can't even solve a problem and no reply or calls even after contacting 3 times just worst customer service and worst ever team who cant handle problems faced by customer poor service.
Review by Cfora2 years ago
I give all 5 Stars to Kathy Melendez. Without her help (and ability to correct problems!) we would not have the awesome auto-attendant system we have now! I highly recommend VirtualPBX and their talented Account Services Team!!
Review by ZarfishanBrohi Wurmbrand2 years ago
Kathy Melendez has been very helpful and patient in helping me set up our new VPBX phone system. She has spent numerous hours on the phone with me explaining everything step by step. Thank you so much, Kathy!
Review by Pulkit2 years ago
VirtualPBX is one of dozens of service/technology companies we have worked with over a few decades. And they are one of a very small handful who always get it right. And fast. What more could you ask?? They are terrific!!
Review by Daekyun2 years ago
Good phone service at reasonable price. Great service!
Review by PaulMcCarthy2 years ago
Awesome support representatives!
Review by Bonzar Pugliares2 years ago
Upon hearing that I valued a certain feature that only existed on the vconsole platform, VPBX took it upon themselves to switch me over and oversaw all the configurations. I didn't have to do any and I didn't lose any downtime or calls. Thank you VPBX
Review by Raspy2 years ago
The price and call quality are good, but the lack of 24x7 support is a serious issue for us. It was highlighted today when a call routing issue left us without working phones for hours. It was Sunday and support didn't open till 10a east coast time. Even after 10a nobody answered the support line, it just rang and rang, never going to voicemail.
Review by LeKeyshea2 years ago
I love my systems! I have both an old vConsole plan and one of their new and improved Dash plans - both are rock solid and the support is always amazing. I am also happy they expanded their support hours to 7am-7pm and 7days a week so I can call in for little questions when I have time.
Review by Zeifyr2 years ago
Excellent Customer Service!
I am always concerned when calling customer service for any technical issue I'm having, however, when calling VirtualPBX I am always pleasantly surprised! Issues are always addressed and quickly handled. Thank you for making this a great experience!
Review by PaulWallace2 years ago
Don't Waste Your Time
This company never follows up on anything. I have to wait a 48 hours in order to fix a problem. My billing has been wrong. The phones were shipped late, and we didn't have phones for 2 days. Customer Service is awful. The Fax Box doesn't work period.
Review by Samsunshine2 years ago
I don't even know where to start. The customer service is horrible. The platform is way to confusing to understand. Wait time to get in touch with customer service is way to long. Delayed response when on the phone. NOTHING ever gets resolved.
Review by Logout2 years ago
Many problems using features and the performance particularly on the fax product is disappointing. Originally signed up as a low cost alternative but question whether the cost is offset by other hassles. Particularly problematic are conditions like cannot cancel fax once entered. If sending confidential information you cannot retreive from typo
Review by Aiice Kardapolov2 years ago
Customer service is very responsive, but they were unable to solve all of my problems. It should not be difficult to get my voicemails forwarded to my email.
Review by Clavetteur2 years ago
The VirtualPBX customer support via email was prompt and provided the accurate service I requested. But if the user interface wasn't so damn confusing, I would not have had to ask for help after searching the system for an hour myself. Argh.
Review by Ciril Gallogly2 years ago
Used Virtual PBX for about 21/2 years now. Solid support, good people. Can't say there haven't ever ben issues, but can say they have always done whatever it takes to resolve any issues.