I ended up crying, hearing that Virgin Mobile is transferring over to boost mobile. It's so sad. They have been nothing but outstanding and amazing customer service. I love them and all they have done for me! Thank you so much for everything. I love you I will truly miss you guy's!
Sincerely from the heart,
Review by Glu8 months ago
my 2nd phone from them today, first I gave one to my elderly mom for over 10 years on auto pay no problems & phones last forever. just added another line today the phone was $30 and $35 month unlimited as my 2nd backup phone. reception has always been great though customer service guys? Needs improvement! I have Sprint as my primary and if these guys use sprint towers they are beating them at their own game cause Sprint Sucks!
Review by Romaro9 months ago
Not organized in billing
No recordings of payment
Not willing to listen
Just terrible terrible service
Review by Skinnyone Sheheryar1 year ago
Be weary, I had this company for awhile till I switched, I had extra data increments more than once when the data should have been there for me. It wasn't was banned, that's correct banned, I tried going to a web address and it failed. Even when there's was a data line of service, so watch for this they'll steal data increments. That's right, i said they Banned from using in my search engine, whatever. While, this happened in a live connection, terrible. Beware, of their scam and tricks there not trustworthy.
Review by Okiepoolguy1 year ago
Two words. Just. Dont. I would give them negative stars if I could. Their customer service is the absolute worst I have ever encountered. On the day that I cancelled my plan I called in as I had just been automatically billed and wanted that money refunded. I was told it wasn't a problem and I could have the money back in 72 hours. It is now two months later and still no refund. TOTAL SCAM. Don't waste your money.
Review by Toffifee1 year ago
The agent working in Virgin Mobile was not professional person.
When I wanted to switch from another Mobile company to them, they charged me $38.50
from my credit card and did not ask me whether I had SIM card.
After I paid $38.50 and tried to use my cell phone immediately, the cell phone could not work since there was no SIM card be send to me. I called back to agent, and they just recognized that they did not delivery the SIM card to me.
If they delivery the SIM card to my address, it would be take 7- 10 business days. Based
on their service, and I canceled the virgin mobile service since I can not wait 7-10 days without cell phone service. They just refund me $35.50, there was $3 charge for activity fee.
I paid $3 for nothing and only wasted my time. I will not use this Mobile phone company any more since their service is NOT professional.
Review by Phongprapan1 year ago
I purchased a phone on the Virgin Mobil website ON the box it gave what I thought would be simple instructions.. Now way in He!!!!!!!!!!!!!!!! So then I called the Customer number
then the nightmare begins.
1st answer We will check for a tower in your area,I can look out the front door of my house and see the tower. If my old phone works from that tower, why not this??????????
Review by Calmese Vishram1 year ago
After years of LACK OF CUSTOMER SERVICE I'm moving on.
Please note: You get what you pay for.
You don't get good customer service.
Just don't waste your time.
Make sure to do your research and reviews.
Review by Xtremity1 year ago
Just spent 3 hours attempting to get a replacement phone due to current phone breaking. Thought this could be easy, but they would not just replace the phone. They would only replace the phone under a new contract that would cost almost three times the current contract cost. After all the discussion and being hung up on two times, I attempted to get a refund but was told that I could only get a $100 back. Then when connected to accounts, the young lady said they would not refund the $100 of the $300 balance on the plan. It is certainly sad that you can not speak to anyone who will tell you the same thing twice and will not stand behind their service. Just do what is right.. and be warned....
Review by Terrianna1 year ago
SCORE = F ; 1-10 = -1
Can't speak to a live person on customer service the "Vindaloop" .. lost money buying their pre paid phone and can't even use the darn thing or talk to someone to get it working; their automated system didn't work properly. I also quit paying for my "pre paid" after I put 5$ in and the phone said I needed to add more money the very next day without have even using it! I thought it was a mistake and gave them another 5$ and the same thing happen. Tried to reactivate sent me to boost mobile through virgins number and gave 3$ without the company anything. Complete waist of money and time
Review by MaureenR Gkouseti1 year ago
VM discontinued service without warning due to a network upgrade at sprint in the middle of my billing cycle. Was told I had to purchase a new phone and calling plan to reestablish service.
I complained and they offered a refund of the last billing month ( I hadn't used even a fourth of my voice minutes for the month). I then quit virgin mobile and went with a different carrier assuming I had the refund coming.
Received voice mail that my refund was cancelled as I had made too many calls, even though I paid for minutes not calls. Classic bait and switch tactic. I still can't figure out why they didn't just discontinue service at the end of my billing cycle; instead they took my monthly payment first and then discontinued the service.
Review by Danuj2 years ago
I have been with VM FOR 9YEARS & THE LAST PAST YEAR THE COVERAGE IS BAD THEY ARE NOT PROVIDING THE SERVICES I PAY FOR I HAVE TO CALL EVERY MONTH WITH AN ONGOING ISSUE WITH THEIR SERVICES WOW !! TIME TO MOVE ON TO ANOTHER SERVICE
Review by Rovia2 years ago
If I give an advice: do not get a virgin mobile phone! Their phones might be ok, but the coverage is bad and the customer service even worse! (if you manage to talk to somebody). I really regret being with Virgin for the past last year.
Review by Mazna Ulegi2 years ago
Don't go to Virgin if you want a Droid phone. They cut off my service and still charge me $35 a month. Thievery at its best. Ive been with Virgin for years, they lost my loyalty today for life. Ill never do anything with them again.
Review by Guppi2 years ago
Bought a phone but I realized that it would not let me send or receive texts. So called up the Virgin Mobile help line and one after another they kept transferring me to different people. Then the last person told me that it might be because I live in a royal area. But I told him that I live smack dab in the middle a $#*!ing huge city. Then he told me that he was going to send me a message to see if it worked. So he said "give it a minu...." The son of a $#*! hanged up on me mid sentence. So I called back but it was after the customer service closes. So now I have to wait untill tomorrow.
Review by Shiyar2 years ago
Having had my mobile for nearly two years, and it now has decided to enter a mode of non-functionality, (it don't work), I called Virgin Mobile, as being advised so to do on their web-site, to see what can, or could, be done.The lady operative, Carol, was exceedingly helpful. She explained all my options very carefully and very clearly. Well, on her recommendation, I picked a new phone and package, which not only gives me a top rate phone, but saves me a few pounds each month. I find each time I deal with Virgin, the results are always a seemingly good outcome, that sits well with all parties. Very polite, very courteous, very professional.
Review by IrmaDiva2 years ago
I've been a customer for years, first under my parents plan, and now under my own. Very affordable, reliable service. Got an iPhone 6 on a 2 year contract for $50! Keep an eye out for...
Review by Ccontryboyy2 years ago
Though virgin have been good with me upon renewing my contract for a new iPhone 7 Plus they said it would take a week as it was on back order. It has been 3 weeks now and the only information given to me is when I phone them up and ask for it otherwise they leave you in the dark. Again they are a great company for signal and price but the way I have been left in the dark about for 3 weeks about when I’ll be getting my new iPhone is a joke.
Review by Demia Kobuladze2 years ago
I spent a bundle of money on my Galaxy S7 and when I learned that Virgin is becoming an iPhone only provider I thought I would take my phone on over to Sprint since they share network. WRONG, WRONG, WRONG! Sprint will not accept a Virgin Mobile device. What a crock!
Stay away...far away :(!
Review by Dantigo Caravatta2 years ago
Very poor customer service. A lot of 'misinformation', inconsistency and broken promises. Would not recommend.
Review by Sanshal Bellingan2 years ago
Ordered a phone, broke within two weeks, was told it was not covered by Warranty Complained and was told to send the phone back and a returns pack would be sent. 3 weeks and 6 phone calls later returns pack arrives, send phone back and it was returned next day advising it was faulty. Phones again and was told phone was faulty. Advised I told the company this 3 weeks ago and I wasn't trying to hide that face. was told it would have to be investigated with the courier to see if they damaged it. Advised this want the case but followed there process, was advised I would get a call back. 5 weeks after my initial call made a complaint to the ceo and returned the phone and got my money back. However got a letter saying that I was in arrears - had to ring again and was assured I did not have to pay this. 8 weeks 22 phone calls 4 letters and 4 emails later it seams (!) to be sorted. On thing is very apparent is that the call centre agents do not read account notes as I had to explain the situation every time I rang in. I used to work here and I'm shocked at how far standards have slipped.
Review by Frogmanfl2 years ago
Purchased two iPhones. Tried returning one. Never, could return it. Cant wait for year to be over. To never deal with virgin/sprint again. Unlimited internet but it slower the 1mbp. Cant use internet while on phone. Or send a photo text in under 5 minutes.Horrible customer service. Stay away!! Not even for $1.00! I will post a YouTube to show how slow their internet is.
Review by Manse3 years ago
I had tried to get an account and phone with Virgin Mobile Inner Circle. The online sign up is easy and product delivered fast. I have no issue with that. The pricing seems nice too. However, the customer support is really bad. It turns out my old phone number cannot be moved so I had to cancel the Virgin account. They only have one phone number to contact Customer Service (1-888-322-1122) and it was just impossible to get through to a human customer service person!!! There was no option and if you don't actually have a phone number or account number, the automated system will keep hanging up on you. You have to keep calling back, hit any option to get through the first gate and then try to keep hitting "0" hope to get through.
I have to say that most of the low rating goes to their automated system and availability. If you do get through to a live person, they are not terrible. Nice but some don't seem to know how to solve a problem.
I will not recommend you getting a phone with them unless you do it through a store where you can go back and possibly talk to someone about your issue.
It took me almost a week of trying to finally get direction on how to return my new phone. In case anyone needs it, the return address for them is C/O Ingram (I think this is a front company that process their returns): 2675 Reeves Rd, Suite 190, Plainfield, IN 46168.
Review by Dinesh Uthayakumar Telsie3 years ago
Taxes for a mobile plan in Florida are outrageous! But with No Contract, you only pay sales tax. We have the $35.00 per month, unlimited: data, voice & text. Been with Virgin Mobile for about 4 years now switching from Verizon to T-Mobile to Virgin Mobile that uses the Sprint network. Why Sprint can't compete with Virgin Mobile prices is a mystery. Virgin Mobile isn't always changing plans like the others who suck you in with a good plan and then either discontinue or change it.
Review by RussB3 years ago
I have been without signal for 3 days in an area that is supposed to have excellent signal. I lost service on sunday and called just for them to tell me to turn it off then back on a few times and try the ##72786# that I dialed so many times I now have it committed to memory. Like I hadn't already done all that as well as the usual "virgin mobile is messing up AGAIN. Pull the battery out for 30 seconds" thing. Today was day 3 without signal, which is the day I was told when I called sunday that I would have signal again, so I called again and turned the phone off then on again and dialed the ## number....AGAIN for them to just transfer me to another tech support person who had me do the exact same thing with no success. I was told that they will try on their end to connect it and it should be fine in yet another THREE DAYS and to call back on Friday if it's still not working. I am going to the Cricket store tomorrow to switch and will never use virgin mobile again. I not only would not recommend this company but STRONGLY advise against using their services.