I have been their client for a while and really like how the service is going. The tickets are easy to purchase and there are always some discount programs depending on the place and time you are going - great opportunity to travel and discover new places!
Review by Teirney3 years ago
Virgin America may be the worst airline, ever. Our daughter, who has a nut allergy, called the airline to tell them about her allergy. When told they will serve peanuts despite her allergy, she was transferred to a supervisor, Don, who told her that they would not refund her ticket and that "yes, they were willing to jeopardize her life to serve peanuts". Wow. Interesting that Southwest treats Nut allergies as a disability and will not serve peanuts on their planes if a person tells them they have a nut allergy. United has stopped serving nuts on all flights. Can't believe that an employee would say that to a person. Can't believe they won't refund ticket.
Review by TeaEagle Vsklvic4 years ago
I love flying with them, I actually only prefer to fly with them. Purchasing tickets is easy, especially when your a elevate member. The flight attendants are always really nice, the flights are nice, and the check in and out is really easy! I wish they would make an app for smart phones but besides that everything is awesome! Very geared towards millennials. :)
Review by Soblad Eahimi4 years ago
It was very pretty experience I had with Virgin America. Their seats are very comfortable and clean.
Review by Mishielliot4 years ago
Always friendly and courteous staff, even when having problems or delays! Thank you for making our trips easier!
Review by Jasemin5 years ago
We have great experience with Virgin Airlines. They are very clean, seat are comfortable . I wish they do have service fly from Orange county airport so we don't have to go to LAX.
Review by Beama5 years ago
American Best Airline off course. I had travel with Virgin America like a thousand times and in my opinion this is the best airline in the world
Review by NickleB5 years ago
Indian customer service agents who do NOT speak English, Spanish, or French --- OK I got 3 languages -- well, 2 and a half cuz my French is lousy -- but even with 2 and a half languages I can NOT reserve a flight !?!?!??!
Here's a CRAZY idea, but if you want to sell products or services in the USA, how about trying ENGLISH !!!!!!!!
Sad to see this sort of problem at a company that used to be so AMAZING at customer service --- WHAT THE HELL HAPPENED TO VIRGIN ???? :-(
Review by Wits Jegorenkov5 years ago
Virgin is the best for domestic US flights. Love their flight safety video.
Review by Nirushka5 years ago
this is great business....best in customer service.
Review by Maythavee9 years ago
Virgin America, in my opinion, is by far the best US domestic airline. The entire flight feels great - everything from the way the plane looks, to the awesome flight attendants, to the Method hand soap in the bathrooms, to the low-cost wifi and laptop plugs in coach, to the entertaining security video (I actually watch it). And the great thing is, it costs basically the same as the other major carriers. Got to love it.
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555 Airport Boulevard