VINTED impose an insurance to cover the buyer but when solicited, takes ages to refund. Many fakes and counterfakes on the website. Best boycott VINTED and avoid hassle of reclaiming refund. VINTED support team not capable of verifying authentic branded good just on photo. VERY BAD EXPERIENCE. A fake LANCASTER bag, without a single logo on the bag or on the metal piece. No label or logo of Lancaster. I wrote to the Lancaster website and they confirmed that all their articles have their logo or label. i am sending the bag to the custom dept of counterfeit.
Review by Ajnn Sprudzs1 month ago
Terrible experience as a seller
I put up a few items, shoes, jackets and dresses, all of which in good condition or even new with tags. First of all the buyers are really cheap - they offer £5 or even less for a designer branded leather jacket which I intended to sell at £30; or £2 for a pair of designer shoes. Second, there are lots of men with weird fetish pretending to be women, and they asked if I could wear the items for a few days and send them without washing! Uninstalled already. Avoid Vinted at all cost!
Review by Reddhed Udenius1 month ago
Horrible! Absolute scam.
I ordered a jacket from someone who redirected me off another website to purchase from Vinted. They wanted to verify my account so I followed all of their weird protocol, which I have to admit I wasn't comfortable with (they asked for screenshot of my bank account to prove the item had been charged to my account - I cropped out the important stuff and sent them the proof) I received a message back that my account has been verified and the item was to be shipped. Hours later I received hostile messages from the seller asking why I had canceled. I did not cancel, Vinted canceled because I did not verify my account, even though they sent me confirmation emails that everything was good to go. I did everything I was supposed to. Long story short, the seller intercepted the package before it was sent out, I have no jacket and 200 dollars of mine is sitting in some vinted bank account and I will never see a refund. SUCH A SCAM. DO NOT USE!!!!!
Review by Frances Vanner1 month ago
Do not sell or buy from vinted!!! Bad bad bad!!!!!!!!
Review by Marovi1 month ago
I am appalled by vinted they seem to do nothing to help you!! In the last few months I have made over 20 purchases from different sellers and have recieved them with know problems. On the 6th sept I purchased an item,paid for it and waited for it to be sent. When after about 6 days I did not recieve it,I contacted the seller. I was informed that it had been delivered,even though I had not recieved it. I was told she would contact them and let me know. A few days passed so I asked again and got the same reply..'it has been delivered'. So I asked if it had been signed for and got know reply. So with this I asked for a refund and contacted vinted. I have still not heard from vinted and getting hold of them is extremely difficult!! (The item was only £5.50 including p&p). Now it's not about the money,its about being made out to be a liar by the seller!! I am done with vinted as it seems they offer you know support and allow people to RIP you off!!!
Review by SimpleMan2 months ago
Appalling, stay clear. Brought two items off there which where stated as like new. Got them today and the one item has pulls all over it and the other item is faded, stained and had pet hair on. Contacted the seller and vinted about this and I’m told I have to send the items back at my own expense to get a refund for the items. I will now be left out of pocket which the seller should pay as she has falsely described items to sell them. Vinted take buyer protection fees when you buy an item off Vinted but you are not protected. I will never buy from here again and I advise anyone else to stay clear from them if you don’t want to be conned.
Review by DianeD2 months ago
Terrible support system. They approved a return that was completely inappropriate based on the buyer thinking a dress was too long. The buyer bough another item from me as well and they only expressed that they wanted to return the dress - yet a FULL RETURN has been granted! This means they could literally hold on to my items which are both high quality items without even sending it back and STILL get their money back! I tried reaching the Vinted team so many times and am literally being ignored. I am tempted to sue. This is ridiculous.
Review by Marthur2 months ago
I’ve not faced any issues as of yet. It is simple enough to sell and the plus side is the buyer actually pays the fees which is very helpful as it means I don’t loose 15% of profits to fees unlike other sites.
Now as a buyer I felt well protected as my money went into a little pot and when the seller didn’t post my item the money came straight back to me. Vinted leave an auto bad feedback on the seller if this happens, but also helped meaning I didn’t need to leave a negative review.
Now as a seller I feel more weary as although again my payment goes into this little pot, I have to pay for postage beforehand and then wait for the buyer to ok and release the money to me after it’s arrived.
As many people have pointed out what if an item doesn’t arrive? And could this be easily exploited if the buyer doesn’t feel that everything is ok - I don’t feel sellers have as much protection and I do get an anxiety when I know a package has arrived but no money has been released, yet.
I give this a 6/10 for no selling fees, and generally nice users on the platform.
Review by Hamadain Solotchi2 months ago
I ordered a €130 vest on vinted. When it came in, it looked dirty and unwashed, there was hair stuck in the vest and it looked much more used and older than on the picture. A vest that i would litterally throw away. I filed in a complaint but i needed to talk with the seller? We got in aN argument and he denied everything. But after two days de order was done en he got my money because there is no help from vinted. You can easily scam a lot of people through this app because the seller can complete the order....
Review by Tayse2 months ago
Been a seller a while not really had any problems and vinted seem to sort it quick. Of course there will be scammers. If its over 20£ I'd send registered anyway. Nice little tick over earner
Review by Ejbassman2 months ago
Absoultely diabolical website. Not only does this site condone bullying, harassment and abuse but they actually encourage it! Multiple known scammers are allowed to operate on this site. Other members will take extreme lengths to bully other member to the point which I recieved PUBLIC death threats, which Vinted simply chose to ignore, demonstrating intentional amd sickening neglect of protecting their members.
After being scammed multiple times and recieving SERVERE verbal abuse, harassment, bullying and even threats against my own life, I reported to Vinted in a state of terror, but Vinted immediately dismissed my case despite compelling evidence.
Finally I was feeling anxious for my own safety, and with no support, I decided I needed to illuminate myself from the situation, and asked Vinted to close my account. Vinted yet again dismissed this refusing to close my account for me subjecting me to further harrassment, threats, bullying and verbal abuse!
A website so poorly run, and putting people's genuine safety in jeopardy is extremely calculated and sadistic, and trading standards have been informed.
This site is enough to push anyone's mental health over the edge.
Since Vinted refuse to discipline members I shall do it myself and point out the members you need to avoid due to either scamming or abusive members. All listed below:
Something I didn't know until my sale went wrong: Vinted has no authority to make the buyer return the goods if they don't want to, so you receive no payment and loose your item....and the buyer keeps it and gets a refund. The only authority they have is deciding the outcome of a dispute, everything else is between the buyer and seller, and nothing is enforced or controlled and there is no assistance. I don't know if Vinted investigate claims fully, but even if you have written evidence and proof, it appears to be total pot luck what the outcome is. I would suggest not listing anything unless you have a receipt, even though they say you only need it for luxury or commonly counterfeited items, if a buyer questions whether its real, which they can do for any brand, then even emails from manufacturer confirming its genuine will not be enough. In my case the buyer damaged the brand new item before wanting to return it for a refund, Vinted was happy with this and granted them a refund. I thought they were a company that would protect you in a dispute if you had evidence, but if you read the terms they take no responsibility or liability as the sales are private between buyer and seller, the only thing they do is decide the outcome of a dispute. I URGE YOU TO NOT USE THIS WEBSITE, AS IF ANYTHING GOES WRONG YOU WILL LOSE YOUR MONEY AND GOODS, its not worth it, don't be a fool like me and think everything will be OK, even after reading hundreds and hundreds of bad reviews. Use Vestiaire Collective, facebook marketplace and gumtree, they are safer.
Review by Shaila Kleyer2 months ago
Been buying and selling without issues for a few months.
A buyer bought a bundle from me and claimed she hadn't received it after a month. I had a tracking number and receipt with her address which said otherwise.
After seeing the bad reviews on here I was worried that I wouldn't get my money, but I provided Vinted with all the evidence and they have released the money to me this morning.
They gave the buyer a fair amount of time to respond as well.
Pretty pleased with how the situation was resolved by Vinted. Just always keep your proof of postage and any evidence you can, including a screenshot of their address and a photo of the address you've written on the package 😊
Review by Tarmudji Shoub3 months ago
I would not normally have given this site a single star due to their arrogant, frustrating, unhelpful and scamming ways. I have had problems with not only some sellers but more annoyingly with Vinted itself. It does not allow for ANY customer problems, it has no identifiable facilities for customer complaints and deliberately takes your money and keeps it even though you have recieved no items. It is scamming its customers aswell as ignoring them and is not interested in helping at all. I urge anyone DO NOT USE THIS COMPANY TO BUY OR SELL THEY ARE DISHONEST AND LIARS.
Review by Sgot3 months ago
Very disappointed! I bought at item that arrived with marks on. I tried contacting this seller about the issue and I was ignored multiple times so I turned to Vinted for help. I was told that because I tried to clean the item, it could not be returned as cleaning it risks damaging the item further. Whilst this is understandable, that information is not on Vinted so I did not know this before hand. The person that I contacted through Vinted also ignored two of my questions that I had to repeat which I thought was unhelpful and a bit rude. Sad to see as The Vinted team are usually an amazing help!
Review by Hnusak Carcio3 months ago
Really bad experience with Vinted. I order one jacket and when I already have it and pay t, they cancel the order and I have to pay it again two times! And because the third time I didn’t want to pay back the seller till I got my money back from Vinted they cancel my account!. They doesn’t have help desk or any way to communicate with then to solve your problem. Very bad experience never more, I just cancel muy account.
Review by Heleno Policha3 months ago
I’m writing this review on be half of my partner this site is appalling specially how they aloud to let people mess you around. My partner had put an item up and reserved it for nearly 3 weeks and then they block you for asking if they want the item I think vinted needs to allow you to leave reviews with out buying something and do something about this problem from keep happening I won’t be changing this review until they sort this out because this will still keep happening until they do something about it so beware because this might happen to you
Review by Alison Smith3 months ago
just been scammed, vinted are doing nothing about it, even though I have given all the proof, and the seller hasnt even provided proof if postage, nor has the seller replied to any of my communication attempts. I'm taking this further, why should I be out of pocket
Review by Melaniefdm3 months ago
Very bad and not fair! They belueve the buyer, she can keep my article snd she gets her money back because she claims that my sweater is fake (which is not true, I even send my bankaccount with the store where I bought the sweater
Review by Hermosa Artemisa3 months ago
Absolutely cringing for some of the people on Vinted. Selling items kids clothing for as low as £7 and getting people inbox asking will I sell a coat for £2 🤮 cheeky cheeky people I’ve deleted all my items now and will sell else were. I’ve found buying easy but selling is not so
Review by Aaray Amstrand3 months ago
Horrible customer service especially for first time users. The only way you can return an item you bought is by clicking I have an issue button which appears suddenly and abruptly when you want to mark your item as received in the sellers inbox. For me as a first time user, even before I could realise and press on the I have an issue button, something happened and i could no longer change my decision. Its a one click or go rot situation. It is not user friendly at all. And only because of that small technical issue, i will now not be able to return my item worth £40 and no one is helping me! I immediately messaged vinted team after that technical issue to resolve it. But the only way they would apparently refund me or look into it if i have had pressed “i have an issue”. Horrible user interface I must say and reluctance to help. This honestly seems like a scam to me to get rid of unwanted stuff as soon as possible. It also allows user to sell fake goods and be discrete about it. They should make it mandatory for sellers to mention whatever they are selling is a dupe, original or a replica. I bought thinking an item was original because it mentioned “Designer” and did not specifically mention its a replica or dupe. I mean good God I would not fake goods in the UK.
Review by Leat Derrow3 months ago
I’m writing this review on be half of my partner this site is appalling specially how they aloud to let people mess you around. My partner had put an item up and reserved it for nearly 3 weeks and then they block you for asking if they want the item I think vinted needs to allow you to leave reviews with out buying something and do something about this problem from keep happening I won’t be changing this review until they sort this out because this will still keep happening until they do something about it so beware because this might happen to you.
Update. Today my partner received a item that wasn’t described and she paid buyer protection and one of the team members ask my partner to take a picture while wear the bra. Not being funny but that is not right I will be reporting them to the correct ppeople to get them sorted
Review by Jengu3 months ago
I can only echo other users experience here, it is a terrible selling site! I have sold a single pair of shoes and not received payment as yet. The buyer seems to be dithering about and can't decide if she has had the item or not. Until the buyer gives the say so I cannot get my money. I truly think most of the profiles are fake and it's just a giant scam. The company is based in Lithuania and I deeply suspect there is a huge fraud going on. Just avoid this site like the plague.
Review by Tareek3 months ago
If it was possible to give no stars I would. Had more negative experiences on this ridiculous app than good.
A seller has lied to me about posting an item and sent it two weeks later than she said she did. I asked for a photo of the postage receipt so I could see the date she sent it and she keeps avoiding the message and saying for days she will 'send it later' - she then had the nerve to call me rude for asking when it's been three weeks since I bought the item and I still haven't received it.
This happens A LOT on Vinted. The buyer protection fee you pay is a joke and actually means nothing. The vinted team are beyond useless. They don't help and when they do finally reply, the pull a random date out of the air and tell you to wait until then the contact them despite you having an issue now and proof of said issue.
It is so poorly run, you will get messed around and scammed on there and nobody will help you.
AVOID AT ALL COSTS!
Review by Stockfood3 months ago
Worst customer service ever experienced, one of my buyers said that they wanted a refund, the money refunded but the person never sent the product back. I lost £100 due to a terribly organised app, never use this website Depop is 100x better!